Caseworker, Income & Social Supports
Human Services – Income & Social Supports

Status: Regular Full-time; Up to 22 Positions

Salary Range: $66,898 - $79,853 per annum plus comprehensive benefit package

Work Mode:  Hybrid* see below for me details 

CUPE LOCAL 966

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Who we are: Income and Social Supports provides Peel residents with the supports needed to help navigate and access income and stability supports to enable self-sufficiency and improved quality of life.  We deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence.

The Role: In this role, you will provide access to subsidy programs and Human Services for Peel residents through an integrated approach to service access from a client-centred perspective. 

​​​​​​​What you will do in this role: 

• Documents and completes the application interview for the purpose of determining eligibility for Ontario Works Assistance. This will include verifying documentation, client contact, and assessment of employability, emergencies and appropriate referrals for applicants who may/may not be in receipt of social assistance.
• Assesses employment, financial, and social needs including health, housing and childcare. For non-English speaking clients, documentation will be completed through the use of a cultural interpreter.
• Request and review third party reference checks in order to verify assets, income and living arrangements and assess eligibility.
• Responsible for ensuring accountability, accessibility and responsiveness in an effective and efficient manner.
• Provides initial crisis intervention, makes referrals and works in partnership with community resources for long term support and works one on one with clients during stabilization period.
• Works one on one with clients providing ongoing supports to assist in daily living as well as life skills.
• Resolves conflict situations including client disputes and complaints. Listens, mediates, negotiates and provides support and guidance to reach mutually agreed upon service plan.                       
• Completes an assessment for each applicant, containing a description of the negotiated case plan on the appropriate data bases.
• Provides emergency support response services as required.         
• Compiles a comprehensive summary of employment information in order to determine an appropriate action plan.
• Assesses the employment and financial eligibility in each case and authorizes monthly entitlements as eligibility is established.
• Makes referrals to and recommends appropriate employment programs, social service agencies, Family Support Workers, legal services, and other community agencies to assist the clients in meeting their socioeconomic and personal care needs.
• Documents reasons for ineligibility, advises in writing and makes referrals to other resources or services within the community, to help meet the client’s needs.
• Completes financial reviews and follow-up as prescribed by the Ontario Works Act.
• Maintains a follow-up system for ongoing cases, which will include regular client contact, financial and employment assessment, collateral calls to other agencies and referrals to support services as required.
• Completes in person updates with every active client as prescribed in the legislation.
• Issues benefits for clients as prescribed in the Ontario Works Act.
• Maintains program integrity by updating appropriate computer applications with changes in client’s circumstances.
• Prepares month end reports as required.
• Addresses and acts on all client or community correspondence, and actions computer output on all case files on a daily basis. Returns client calls within 24 hours.
• Collaborates with partnering agencies and/or regional departments on case management through case conferencing and joint meetings.
• Provides recommendations to reduce systemic barriers for clients.
• Works on a multi-disciplinary team made up of community partners.
• Responsible for adhering to regional purchasing bylaws for use of Regional P Card.
• Promotes Outreach program in the community including with private sector.
• Provides supports to OW clients with rental arrears.
• Works in a team environment where coverage for co-workers, information sharing and support are required.
• Responsible for maintaining a safe environment by adhering to established safety protocols.
• Act as a champion or subject matter expert in specific program areas.
• Completes home visits as required following further collaboration between caseworker and client.
• Other duties as required which may include but not limited to chairing meetings, making presentations to community agencies, special projects, etc.
• Acts as a resource providing information and making referrals for clients on services available internally or externally in the community.
• Assess all client circumstances and make decisions on the appropriateness of the pursuit of support.
• Maintains a thorough knowledge of government policies, programs and legislation relevant to OW and MCSS.
• Review support related documents to complete necessary forms to assess initial and ongoing eligibility.
• Advise FSR on delivery method for all cheques to clients and third parties including initiating requests for traces and replacement cheques.
• Recommends changes to existing operations, programs, practices and policies from a client centered perspective.

What the role requires: 

• Graduation from a post-secondary school with a degree/diploma in the human services field i.e. psychology, sociology, social services and one year experience as a Caseworker.
• Knowledge of all applicable policies/legislations/procedures/acts as required including but not limited to the Ontario Works Act, the Ontario Disability Support Program Act, MFIPPA and the ability to explain the same.
• Specific knowledge of community resources, social programs, relevant government legislation and services available to assist clients with employment, personal and financial opportunities, supports and emergencies.
• Demonstrated creativity in case management is required to document clients, assess their needs, complete reference checks, assess financial eligibility, make referrals, review documents, use a follow-up system, etc. considering the client’s unique circumstances. Employment case management skills are also a requirement.
• Mathematical skills to compute and monitor entitlements according to eligibility criteria and prepare statistical reports.
• A valid class G driver’s license and access to a vehicle. May be required to provide an acceptable driver abstract and successfully pass a Regional safe driving course.            
• Knowledge and sensitivity towards the cultural diversity and accessibility needs of applicants/clients and co-workers.
• Knowledge and sensitivity of mental health/addiction issues, victims of violence and abuse.
• Knowledge of multiple computer programs including but not limited to SAMS, SALI, Microsoft Office, intranet, CBS and use of the internet.
• A clear Vulnerable Sector Check 

Skills/Abilities:

• Communication skills: verbal, to provide counseling to clients and interact with various agencies, etc.; and written, to respond to inquiries, prepare reports and documents, etc. Ability to provide information and direction in a supportive and respectful way.
• Excellent time management and organizational skills to prepare case plans, including but not limited to, making arrangements for emergency needs. Ability to prioritize and work within time constraints and deadlines.
• Ability to establish and maintain effective working relationships with clients, staff, community agencies, politicians and the general public by possessing and maintaining excellent interpersonal skills.
• Ability to adapt to technology changes (software/computer programs).
• Ability to work independently.
• Working knowledge of the various systems of technology and ability to work on them efficiently and effectively on a daily basis.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Please note: Successful candidates will be required to provide a Vulnerable Sector Police Reference Check prior to hire.   The cost for this reference is the candidates responsibility

Work Mode: Hybrid  

In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at  10 Peel Centre Drive, Brampton or 7120 Hurontario Street, Mississauga. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Hours of Work: 35 hour per week

Perks @ Peel and why you will love working for us:   

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date   
• Automatic enrolment into OMERS pension plan 
• Flexible hours supporting your wellness and wellbeing 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement  and learning and development resources 

***Preference will be given to qualified applicants who are currently in the bargaining unit.***

This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Recruitment Timelines 
Written Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission. Dates for the written assessment are July 24 and July 25, 2024.

Video Interviews - Our recruitment process will be completed with video conference technology during the week of August 12 and August 19

Onboarding - we will require copies of educational requirements and clear Vulnerable Sector Police Reference Check  prior to hire.  There is typically a 5-6 week delay to obtain this.  If you do not have a current VSS (dated within 6 months of hire) you may want to consider obtaining, to expedite the onboarding process.  Please note the costs for this reference is your responsibility.

If this opportunity matches your qualifications and experience, please apply on-line

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.