Specialist, Strategic Planning, Management & Evaluation 

Human Services – Social Development, Planning and Partnerships

Status: 3 Regular Full Time & 1 Contract Full Time (12 months) 

Salary Range: $89,469 to $111,834 per annum (plus comprehensive benefits)

Work Mode: Hybrid *see below for more details about this work mode

Location: 10 Peel Centre Drive, Brampton 

Hours of Work: 35 hours per week

Who we are:The Human Services department provides support to improve the quality of life for the Peel community. This includes income and social supports, affordable housing, and early years and child care supports. Human Services works as part of the broader social services sector; collaborating with community partners, building capacity and providing funding to respond to the needs of people in our community.

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The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

What you will do in this role:

• Conduct internal and external assessments, review evidence and drivers of success, facilitate strategic and operational planning, strategy execution, alignment and accountability, performance analysis/measurement and evaluation to ensure progress towards achieving effective and efficient programs and services
• Provide analysis and interpretation on trends, risks and gaps relating to Human Services data for planning and performance management purposes, draw cross-linkages between this data, report and community indicators (e.g., Canadian Index of Well-being)
• Ensure alignment of departmental efforts to the Region of Peel’s Strategic Plan through strategic planning, performance management and change management methodologies
• Lead and assist in internal and external facilitations and consultations from a planning and performance perspective with a focus on outcome metrics
• In partnership with program areas, develop and analyze Key Performance Indicators (KPI) using data that is both measurable and meaningful for assessing the extent to which objectives and outcomes are achieved and where areas for development/improvement are identified
• Provide evaluation support by facilitating the development of evaluation frameworks through the theory of change methodology, logic models, performance measurement frameworks, evaluation questions and plans
• Keep abreast of best practices in strategic planning, performance management and evaluation and work to builds the capacity of the Department through knowledge exchange and developing learning tools to support internal staff in strategic management pursuits
• Provide recommendations and advice with respect to risk management, quality assurance, business continuity and program changes which align with Departmental and client perspectives; recommend new ways to measure and share performance statistics that ensure metrics are utilized to enhance program delivery
• Work collaboratively with the Supervisor/Manager and Divisional partners to complete customer satisfaction reviews to ensure that service providers offer levels at a standard that complies with the expectations of Human Services policies, procedures and applicable legislation

What the role requires:

• Post-secondary education in Human Services, Planning, Public Administration or a related field, combined with a minimum 5 years of relevant experience or an equivalent combination of education and/or experience
• Strong knowledge of strategic planning, performance measurement and evaluation methodologies including logic model, performance measurement framework and evaluation matrix development
• Experience in strategic and operational planning aligning to outcome development, strategy execution, accountability, and performance analysis/management
• Experience in methodologies such as project management, change management, and process management and improvement
• Knowledge of Key Performance Indicators (KPI) in order to ensure effective measurement relating to the administration of programs, services and processes

Skills/Abilities: 

• Analytical and critical thinking skills
• Exceptional communication and facilitation skills, both oral and written
• Political awareness and sound judgment
• Proficiency in all Microsoft Office applications (Visio, Word, Excel, PowerPoint, Project)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:  

• Knowledge of statistical software (e.g., SPSS) and programming (e.g., VBA) is considered an asset
• Experience in program evaluation methods and practice, including statistical validity and reliability testing, sample size calculations, statistical power, etc. is considered an asset
• Credentialed Evaluator designation and Credentialed Strategic Planner designation considered an asset

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health 
• Automatic enrolment into OMERS pension plan (where applicable) 
• Accrue Vacation on a monthly basis  up to 3 weeks per annum 
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement  and learning and development resources 

Work Mode & Job Location: In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Drive, Brampton ON worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will be completed with video conference technology.  

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.