Supervisor, Operations (TransHelp)

Public Works - TransHelp

Status: Regular Full Time 

Salary Range: $100, 172 - $125,213 per annum plus comprehensive benefits and vacation

Work mode: Hybrid; based on operational needs

Location: Currently operates at 2 Copper Road, Brampton and will work at 3190 Mavis Road, Mississauga ON

Hours of work: 35 per week

Reports to: Manager of Operations and Maintenance TransHelp

Team Size: Approximately 10-25 employees and including union and non-union employees.

Portfolio of Work: Operations/Maintenance and Training

Are you a strong people leader with experience in a unionized transit environment?

Do you excel in an environment of problem solving, specifically in providing recommendations in vehicle/equipment maintenance, trip operations, dispatching or scheduling?

Are you an effective collaborator who works well with various stakeholder groups?

This may be the leadership opportunity for you!

What you will do:

• Provides guidance, supervision, information and leadership to maintenance staff, mechanics, operators/ drivers (in house and contracted), and indirectly to dispatchers and scheduling coordinators.
• Completes performance documentation/appraisals and participates in disciplinary meetings where required
• Responsible to hire, train and onboard new staff and ensure existing staff are kept current on industry technical requirements and legislative changes, as well as divisional goals and objectives.
• Oversees day-to-day vehicle and equipment maintenance activities and provides ongoing updates to the Manager.
• Problem solves and mediates conflicting, unexpected, and unusual problems involving multiple groups and provides direction and leadership in related functions of vehicle and equipment maintenance as well as trip operation, indirectly dispatching and scheduling.
• Establishes appropriate policies and procedures for the sections and ensures these are updated or changed as required to meet the service plan and strategic goals.
• Partners with other internal groups, Regional departments, transit systems, vendors and external agencies as required to ensure efficient passenger service levels.
• Identifies and corrects system efficiencies, deals with emergency situations, maintenance disruptions, technology disruptions and employee issues.
• Ensures adherence to applicable legislation and agreements, fostering positive labour relations.
• Responsible for providing consultative advice on compliance matters, employee relations and operational planning.
• Ensures standards are maintained and all regulatory and collective agreement clauses are complied with.
• Oversees the efficient and effective repair, cleaning and maintenance operations of fleet while ensuring adequate vehicle availability to meet service level demand and adapts stringent standards of vehicle repair.
• Checks work performance for compliance to legislated requirements and safe operations.
• Monitors performance and productivity of repair processes to ensure maximization of labour and material resources, reporting variances and makes appropriate recommendations for quality assurance.
• Formulates vehicle repair and modification campaigns, planning maintenance schedules and makes recommendations for increasing efficiency and reducing costs.
• Oversees the efficient and effective coordination of  all accessible transit trips daily through dispatch and scheduling staff providing support and customer service to TransHelp Operators/ Drivers, contracted service providers, external agencies and accessible transportation passengers.
• Jointly investigates employee and passenger incidents, accidents and complaints in conjunction with supervisors from other sections and provides recommendations and enforces corrective action as required.
• Assists with the strategic focus and goal setting within the division and keeps abreast of trends and develops best practices that will provide superior maintenance and operations.
• Monitors, controls and assists in preparing annual budget for vehicles.
• Approves tenders and specification for vehicles and equipment and authorizes all purchases related to maintenance and supplier invoices for payment.
• Responsible for managing the vehicle capital budget, vehicle maintenance operating budget and the dispatch operating budget and associated financial record keeping.
• Initiates and coordinates operating and capital forecasts, monitors budget and recommends changes, as required, while assuring that relevant linkages exist between budget requests and departmental goals and objectives.
• Responsible to deliver and maintain a current and comprehensive compliance management system in Transit and Transportation.
• Work with Fleet Safety and Training department to develop, improve and plan training programs in compliance with all Ministry of Transportation legislation and regulations.
• Keep accurate and up to date employees (drivers) file and training records in compliance with Ministry of Transportation, Ministry of Environment and all applicable legislative training requirement using the Region's approve software.
• Provide expert training, certification, and compliance reviews as well as policy development in the areas of vehicles and equipment uses including constant monitoring of the Ministry of Transportation legislation and regulations.
• Maintain positive working relationship with Contractors and monitor their services; compare prices to achieve cost saving. Prepare and issue Vendor Performance Evaluation report when necessary.
• Develop and implement monitoring systems, processes, and procedures for compliance such as developing and maintaining database that collects, analyzes and interprets data in a manner that ensure that transportation compliance, and applicable legislations are incorporated into the Division’s daily operating activities.
• Conducts field audits to determine adherence to transportation compliance approvals, standardized guidelines, policies and procedures and makes recommendations to TransHelp Leadership team on any required corrective actions.
• Liaise with internal/external staff and external resources to research, collect, compile, and review information to supply and continuously improve Training Programs.  

What the role requires:

• Post-secondary degree or diploma in Business Administration or a related field
• 5 years of related work experience within a TransHelp/ Accessible Transportation environment 
• 3 years of direct supervisory/leadership experience
• Valid Ontario driver’s license (“G” class) required
• Clear Driver's Abstract 
• Vulnerable Sector Check (VSC)
• Direct experience in labour relations and supervising within a unionized environment.
• Working knowledge of motor vehicle maintenance preferred
• Knowledge of workplace safety standards, the Occupational Health & Safety Act, Highway Traffic Act, Employment Standards Act, Accessibility for Ontarians Disability Act (AODA), and other applicable legislation.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Combination of education and experience may be considered

Skills/ Abilities:

• Computer skills in Microsoft Office including Word, Excel, Outlook and PowerPoint.
• Transit scheduling and dispatching software such as ‘Trapeze’ is considered an asset.
• Proven report preparation and presentation skills.
• Effective organizational and time management skills.
• Understanding of Project Management methodologies is considered an asset.

Perks @ Peel and why you will love working for us:   

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date  (Non-union LTC, RFT, RPT)
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis starting at 3 weeks per annum 
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement and learning and development resources 

Work Mode & Job Location: a
In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs. Currently the role works out of 2 Copper Road, Brampton ON and will also work out of 3190 Mavis Road, Mississauga ON worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

At Peel Region, we value being open and transparent with our community. Peel Region will not be dissolved. The Ontario government has updated legislation to recalibrate the scope of the Transition Board to seek recommendations on land use planning, water & wastewater, regional roads, and waste management. Peel remains committed to providing uninterrupted services to our residents and businesses through the review. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.