Disability Management Coordinator

Corporate Services – Human Resources

Status: 1 Contract Full-time - 12 Months + 1day

Salary Range: $71,698 to $89,624 per annum (plus comprehensive benefits) 

Work Mode: Hybrid i.e. 2 -3 days on-site per month *see below for more details about this work mode. 

Hours of Work: 35 hours per week

In this role you will coordinate and provide support for the disability management, accommodation and return to work process. You will be the main point of contact for inquiries from employees, supervisors, Human Resources, WSIB, and insurers regarding details of entitlement, administrative procedures and case management. As the Disability Management Coordinator, you will assist with the planning and coordination of modified work and accommodation and play a key role in ensuring data quality and generating reports and program statistics as required.

What you will do in this role:

• Providing advice and guidance, including policy, procedure, and collective agreement interpretation, on disability management, return to work and accommodation
• Researching, developing, and facilitating training sessions on disability management, return to work and accommodation
• Collecting data, analyze, and report for our disability management and return to work program statistics
• Liaising with insurers and the WSIB, as needed
• Coordinating the case management of WSIB, STD and LTD disability claims
• Ensure required documentation is collected
• Monitor and communicating claim status and benefits information
• Maintain confidential health files/case management files
• Participate in problem solving, including addressing and resolving complaints with pay and entitlement
• Assist with the maintenance of case files
• Assist with the development of templates, forms, letters, etc.
• Assist with the Return to Work and Accommodation Program
• Prepares communications (letters, etc.) to supervisors, employees and insurance providers regarding claims management
• Participating in the revision or review of disability plans with regards to processing and entitlement as appropriate.
• Assist with special projects as necessary
• Performing other duties as assigned that contribute to the Workplace Health & Safety team

What the role requires:

• College Diploma/University Degree in Human Resources Management or related field with at least 3 years of disability claims management experience or an equivalent combination of education and experience
• Working knowledge of policies, legislation and principles pertaining to disability management and accommodation, such as the Workplace Safety & Insurance Act, Human Rights and Accessibility legislation, and other relevant legislation
• Ability to interpret corporate policy and procedures and collective agreements
  

Skills/Abilities: 

• Excellent computer and information technology skills are essential, including MS office applications and HRMS
• Excellent communication skills, both verbal and written and presentation skills
• Attention to detail, excellent organizational, analytical and problem solving skills
• Proven ability to manage time in a deadline-oriented environment
• Customer service skills, including exercising tact, diplomacy and sensitivity when dealing with employees in a multi-union and non-unionized environment and staff at all levels, as well as external stakeholders
• Ability to work as both a team player and independently, with minimal supervision.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• Automatic enrolment into OMERS pension plan (where applicable) 
• Accrue Vacation on a monthly basis (where applicable) up to 3 weeks per annum 
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance (where applicable) 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources

In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Drive, Brampton worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.