Senior Business Systems Analyst 

Corporate Services – IT Solutions

Status: 1 Contract Full-time – 18 Months

Salary Range: $89,469 to $111,834 per annum (plus comprehensive benefits) 

Work Mode: Hybrid i.e. 1- 2 days on-site per week or as per operational requirements *see below for more details about this work mode. 

We are looking for an experienced Business Systems Analyst who has knowledge and hands on experience of Salesforce and Copado administration. 

In this position you will be responsible for maintaining and updating the Multi-Org. Salesforce eco system in the Region to provide a secure and stable technological platform for more than 40 applications to facilitate the efficient service delivery to the citizens. You will participate in the analysis at enterprise, program, service, process, project or functional levels to advise on Salesforce related matters. The job incumbent will be assigned to administer the Region’s DevOps solution tool, Copado and maintain the Copado pipeline in good health.

 What you will do in this role:

• Perform requirements management by managing requirements conflicts, issues and changes including appropriate communication between Technology department and business units to ensure stakeholders and project team remain in agreement and informed on the solution scope
• Prioritize and progressively elaborate stakeholder and solution requirements to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders • Assess proposed solutions to determine which solution best fits the business need
• Conduct software assessments to determine if proposed software meets business needs and do cost benefit analysis
• Identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution
• Document the analysis outcome using formal techniques such as workflow diagramming
• Use case analysis, process mapping and conceptual information/data modeling amongst others
• Develop/assist with the development of business cases to properly justify projects or efforts intended to bridge the gap between the business needs and an implemented solution  Translate the functional or user requirements into system concepts and system specifications including the determination of non-functional requirements and technical constraints  Depending on the type of approach (package purchase - custom development), you may also carry out directly or indirectly activities such as writing of technical specifications for RFPs, solution architecture and design, build, system test or technical acceptance from vendor, user manuals, technical documentation, and solution deployment
• Assist with usability and solution acceptance testing to ensure agreed upon requirements are properly supported by the delivered solution, and conduct Threat Risk assessment (TRA) as required 

What the role requires:

• College diploma or university degree in Computer Science/IT/Engineering/Business Administration 
• A minimum of 5years’ experience of being a systems specialist with focus on the administration and maintenance of a multi organization Salesforce platform.
• Certified Salesforce Administrator/Certified Advanced Administrator
• Nice to have Salesforce Platform App Builder certification,certifications of AppEx tools (e.g. Vlocity, ServiceMax), and Copado Administration certification.
•  
• Strong knowledge of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Proven experience of Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Hands-on experience of sandbox environment management.
• Understanding of triggers/Apex code knowledge
• Solid DevOps/release management experience with Copado
• Proven knowledge and experience to maintain platform health and Identify unused or underutilised platform features
• Strong knowledge of Salesforce security frameworks to advise and resolve security vulnerabilities of Salesforce platform.
• Strong knowledge and solid experience of proactive system maintenance including Security Reviews, Release Updates, ad hoc patches, Health Check, and Optimizer
• Knowledge and experience of Shield implementation and ongoing support works
• Knowledge of Data management to improve Salesforce data quality including the skills of using data loading tools.
• Criminal Record Check is required for this position

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• Automatic enrolment into OMERS pension plan (where applicable) 
• Accrue Vacation on a monthly basis (where applicable) up to 3 weeks per annum 
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance (where applicable) 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources

*Work Mode & Job Location: In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Drive, Brampton, ON as the primary work location. The frequency and location of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

It's important to note that your remote work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Hours of Work:  35 hours per week. The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.    

Interview: Our recruitment process will be completed with video conference technology. 

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.