Administrative Support/Clinical Reception 

Health Services, Senior Services Development 

Status:  (2) Contract Part Time, 13 months

Salary Range: $24.83 - $31.03 per hour

Work Mode: On-site

Location:  Seniors Health & Wellness Village at Peel Manor, 525 Main St N, Brampton 

Hours of Work: Approx. 9-13.5 hours/week-3:30 pm-8:00 pm Mon-Friday, and Saturday shift either 8:00 am-2:00 pm and 2:00 pm- 8:00 pm.

Who we are:

The Seniors Services Development (SSD) Division and LTC oversees and manages the coordination of supports for seniors living in Peel.  This includes operating five adult day programs and managing the service hub at the Seniors Health and Wellness Village (SHWV) at Peel Manor which will include an Integrated Care Centre (ICC), expanded Adult Day Services (ADS) and 8 respite beds.   

What you will do in this Role:

• Perform all duties under the supervision of the Integrated Care Manager in accordance with the Code of Conduct, Regional Values and PHIPA
• Connect with clients, family members, volunteers, stakeholders, staff and vendors of the ICC, ADS and Respite Centre in person or on the phone
• Respond to inquiries about the Centre and redirect to the appropriate personnel when necessary
• Operate a multi-line telephone system and public address (PA) system in a welcoming and professional manner
• Update internal telephone contact lists ensuring accuracy and distribution
• Monitor the lobby to ensure client safety and respond to emergency situations in accordance with the established policies and procedures for the ICC
• Provide clerical assistance which includes, but is not limited to, filing, faxing, photocopying, and typing to the ICC Manager, ICC Coordinator, Physician(s), ADS Supervisors and allied clinical staff (i.e., Social Worker, Neurobehavioral Nurse Practitioner, etc.)
• Create and update clients’ Electronic Health Record (EHR) in AlayaCare and/or Telus CHR and making updates in MenuStream
• Book client and specialist appointments as required
• Receive, process, and distribute all referrals from internal and external sources as directed
• Assist the ICC Manager, or delegate, with the reconciliation of petty cash and cash payments for ADS, ICC and respite services and ensure they are accounted for in the appropriate systems
• Order, distribute, and monitor office supplies for all departments (ADS, ICC, Respite).  For supplies outside of the daily operational needs, responsible for the allocation to specific cost centres as required, under the supervision of the ICC Manager
• Assist with the maintenance of all equipment in the ADS, ICC, and Respite Centre and for ensuring that required supplies for same are available on hand
• Handle internal and external meeting logistics, including booking rooms and equipment, preparing agendas, and recording minutes
• Distribute and track incoming and outgoing mail/packages for ADS, the ICC, and the Respite Centre
• Maintain good relationships and effective communication with the clients, caregivers, staff, volunteers, and visitors
• Attend in-service education sessions, staff meetings, workshops, etc. as directed by the ICC Manager
• Assist in the orientation of new ICC staff as directed
• Participate in relevant aspects of the Continuous Quality Improvement (CQI) program to evaluate and improve client services
• Participate in committees as required
• Report health and safety hazards/concerns, actively participates in eliminating causes of accidents, and performs emergency and occupational health and safety measures as required (e.g., WHMIS, Infection Control, Fire)

What the Role Requires:

• Post-secondary diploma in office administration or related field
• Minimum of three (3) years working within a health care related customer service field
• Combination of education and experience may be considered

Skills/Abilities: 

• Strong customer service skills are required
• Effective oral and written communication skills
• Exceptional customer service skills with the ability to act appropriately in situations requiring compassion, tact, diplomacy, and confidentiality
• Excellent organizational skills
• Ability to work with minimal direction and as part of a team
• Previous cash handling experience
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have: 

• Experience in a healthcare clinic environment
• Experience in PeopleSoft, or Absence Management, Scheduling and Time Administration experience

If this opportunity matches your interest and experience, please apply online. Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

Please note: Successful candidates hired to work within Seniors Services Development are required to provide the following information prior to hire:

• Vulnerable Sector Police Check
• TB Skin Testing
• It is the responsibility of the successful candidate to pay for any associated costs of the above noted checks 

Interview: Our recruitment process may be completed with video conference technology. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.