Technical Analyst, Education and Outreach (Customer Service for Construction Projects)

Public Works – Operations Support

Two (2) Regular Full-Time positions

Salary Range: $76,054 - $95,078 per annum (plus comprehensive benefits, where applicable) 

Work Mode: Hybrid *see below for more details about this work mode. 

Location: 2 Copper Road, Brampton

Hours of Work: 35 Hours per week

The Role:

Reporting to the Supervisor in Education and Outreach you will develop and implement education and outreach initiatives to support ongoing programs of the Region of Peel’s Public Works Department as identified in the Education and Outreach Strategy. This will be done by maintaining working relationships with internal and external partners to identify focused needs and program synergies. Evaluate industry best practices for education and outreach and incorporate results into relevant program initiatives.

In this role you will:

• Provide specialized guidance and advice in the development, implementation and evaluation of new Education and Outreach initiatives to support Public Works priorities.
• Compile, analyze, and monitor data to assess the performance and effectiveness of education and outreach programs and make programming recommendations.
• Conduct research, edit and write audience appropriate content.
• Provide specialized guidance and advice in the research, development, implementation and evaluation of Education and Outreach programs and awareness campaigns, including, but not limited to Customer Service programs.
• Develop and maintain cooperative and collaborative relationships with internal and external partners to support the goals of the Education and Outreach Strategy.
• Support the collection and analysis of customer feedback to support process improvements related to Public Works construction projects.
• Support the development of customer service processes, data analysis and enhance communication to the public.
• Provide training and guidance to co-op students to assist with program development and implementation.
• Participate in community outreach and special events such as fairs, home shows, and the Peel Children’s Water Festival.
• Represent the Region on various internal and external committees.
• Work with Communication Services to co-ordinate the design and creation of Education and Outreach related resources and materials.

Specific Projects/Programs:

• Focus on supporting education and outreach initiatives related to customer service for construction projects (CS4CP). Involves providing specialized guidance and advice in the research, development, implementation and evaluation of the CS4CP program. Works with internal and external stakeholders and partners in development to ensure alignment with program goals.

What the role requires:

• University degree or technical diploma with relevant studies in science, environment, engineering or related field, with at least three years of combined relevant experience.
• Knowledge of water, wastewater, waste management and transportation programs
• Excellent oral and written communication skills.
• Demonstrated organization and problem-solving skills.
• Proven customer service and public relations skills.
• Experience coordinating and overseeing projects or programs.
• Experience instructing in a classroom setting or delivering community presentations would be an asset.
• Strong research and report writing skills.
• Strong computer skills, utilizing MS Office (Word, Excel, and PowerPoint)
• Ability to work independently.
• Valid G Class driver’s license.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health.
• Automatic enrolment into OMERS pension plan.
• Accrue Vacation monthly up to 3 weeks per annum. 
• 3 Paid personal days and floating holidays.
• Annual performance review and merit increases based on performance. 
• Supportive leadership and a culture of respect and inclusion. 

Work Mode & Job Location: In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 2 Copper Road, Brampton worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Interview: Our recruitment process will be completed with video conference technology.  

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.