Water/Wastewater Operations Analytics & Business Support Specialist

Public Works – Water & Wastewater

Contract Full-Time; 24 Months

Salary Range: $89,469 - $111,834 per annum

Work Mode: Hybrid *see below for more details about this work mode.

Location: 230 Advance Blvd. Brampton

Hours of Work: 35 hours per week

The role:

Join our team as a Water/Wastewater (W/WW) Analytics and Business Support Specialist and leverage your skills to make a meaningful impact in water and wastewater operations. Reporting to the Supervisor of Water/Wastewater Business Support, you'll apply your expertise in data analysis, process improvement, and business systems to drive efficiencies across operations. In this role, you will act as a bridge between technical and business teams, gathering requirements, analyzing data, and translating insights into actionable recommendations that enhance service delivery. You'll optimize workflows, develop performance metrics, and implement best practices through data collection and evaluation, enabling strategic improvements and supporting new initiatives. If you're skilled in process mapping, data interpretation, and delivering solutions that support critical business functions, we invite you to apply and help shape the future of our water and wastewater services!

In this role you will:

• Lead process documentation and optimization/standardization efforts related to operational and maintenance processes (including locate processes).
• Provide operational support, including reviewing operational procedures (i.e. data collection, workflows, metrics) to the section related to the identification, assessment, evaluation, and recommendations of actions related to emerging issues, and new initiatives.
• Gather, review and analyze operations related data, including KPIs, financial reports and other key metrics using data analytics tools.
• Sectional lead for benchmarking data collection initiatives and best management practices evaluation.
• Assess operational practices and data and identify recommendations that will optimize maintenance activities and budgets.
• Assess internal and external resources and cost impacts of programs/activities and provides recommendations for program and activity enhancements.
• Develop forms and applications utilizing Microsoft PowerApps and build workflows utilizing Microsoft Power Automate.
• Support the implementation of the Region’s Work Order Management (Maximo) system and act as the technical expert for the Operations teams including providing workflow recommendations, data needs, configuration and assist with technical and functional support.
• Prepare, review, edit and coordinate reports and activities relating to W/WW Operations budgets such as the tri-annual report, identify R&E progress for Operations cost centers, recommend future Capital and Operating budget needs.
• Implement and support of various technology applications utilizing the Microsoft Power Platform such as digital work orders and other applications used by W/WW Operations.
• Triage, help scope and prioritize system enhancement requests or process improvements, solutioning and development and rollout of enhancements.
• Participate in departmental and divisional initiatives.
• Act as project lead for special projects.
• Assist in the preparation of council reports, procurement awards, technical summaries, and various memos.
• Research and compile information for special assignments such as external requests for information relating to W/WW, budget and accomplishment reports, benchmarking etc.
• Liaise with various agencies to research initiatives.
• Respond to internal clients and customer service inquiries.
• Other duties as assigned.

What the role requires:

• Completion of a Business Administration or similar degree focusing on research, analysis and continuous improvement with at least 3- 5 years’ experience or acceptable equivalent combination of education and experience.
• Knowledge and background of Water and Wastewater operational, maintenance and performance practices to ensure long-term sustainability is an asset.
• Knowledge of relevant legislation including Water and Wastewater, Environmental, Health and Safety and Labour.
• Knowledge of business/financial principles and practices as they relate to the water transmission and distribution systems.
• Strong working knowledge in MS Office 365 Platform (Excel, Word, PowerPoint, Outlook, Visio, PowerApps, SharePoint, Power Automate), Work Management Systems, GIS and, ERP systems.
• Excellent communication (verbal and written) skills and effective presentation and public relation skills with the ability to deal effectively and courteously with regional, provincial, and federal
• officials, other government agencies, the public and staff.
• Work in collaboration with internal and external parties.
• Monitor and report on the section’s targets for quality and productivity.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health.
• Optional enrolment into OMERS pension plan.
• Accrue Vacation monthly up to 3 weeks per annum. 
• 3 Paid personal days and floating holidays.
• Annual performance review and merit increases based on performance. 
• Supportive leadership and a culture of respect and inclusion. 

Work Mode & Job Location: In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 230 Advance Blvd., Brampton worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Interview: Our recruitment process will include video conference technology.  

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.