Senior System Service Analyst

Corporate Services – IT Operations

Status: (1) Contract Full Time – Up to 13 months

Salary Range: $89,469 - $111,834 per annum plus comprehensive benefits

Work Mode: Hybrid *see below for more details about this work mode.

Join Our Dynamic Team as a Senior System Service Analyst!

Are you ready to take your career to the next level? We’re looking for a Senior System Service Analyst who will play a crucial role in installing, configuring, and maintaining systems to ensure optimal performance, robust data protection, and comprehensive recovery plans—all tailored to meet our clients' unique needs.

Key Responsibilities:

• System Management: Conduct installations, configurations, updates, and patches across Windows, Linux, and virtual operating systems to meet business requirements.
• Performance Optimization: Monitor, administer, and fine-tune backup and recovery systems for peak performance.
• Batch Process Oversight: Develop and oversee daily batch processes, ensuring seamless operation.
• Network Configuration: Troubleshoot and configure network switch gear for smooth operations.
• Server Design and Deployment: Design and deploy servers both on-premise and in Microsoft Azure.
• Documentation Excellence: Create and maintain technical documentation to support business systems.
• Performance Enhancement: Monitor system performance and recommend enhancements for improvement.
• Change Management: Ensure all system changes align with backup processes and IT Service Continuity Plans.
• Technical Problem Resolution: Provide solutions for complex technical issues, collaborating with vendors and manufacturers.
• Continuous Improvement: Identify opportunities to enhance operational efficiency and effectiveness.

Why Join Us?

• Impactful Work: Contribute to high-stakes projects that enhance system reliability and performance.
• Collaborative Environment: Work alongside a multidisciplinary team that values your expertise and insights.
• Career Growth: Access ongoing training and development opportunities in the latest technologies

What the role requires: 

• Degree or diploma in Computer Science or a related field, with a minimum of 5 years in a high-availability network environment or an equivalent combination of education and/or experience
• Experience in PowerShell and batch scripting, VMware, and Microsoft Azure configurations.
• Understanding of system recovery methods and best practices.
• Familiarity with SDLC, PMBOK, COBIT, and ITIL frameworks.
• Driven to improve processes and adapt to changing environments.
• Demonstrated experience in ServiceNow configuration

Skills/Abilities: 

• Detail-Oriented: Strong attention to detail with practical problem-solving abilities.
• Communication Skills: Excellent interpersonal skills to foster strong partnerships across teams.
• Adaptability: Ability to manage fluctuating workloads and conflicting priorities.
• Team Player: Commitment to service excellence and a strong customer service ethos.
• Analytical Skills: Exceptional organizational and time management abilities.

Nice to have:  

• Certification in Business Continuity, Microsoft Server, Microsoft Azure, Cisco, VMware, Linux, or ServiceNow would be considered an asset

Perks @ Peel and why you will love working for us: 

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• Voluntary enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis up to 3 weeks per annum 
• 3 Paid personal days and floating holidays 
• Flexible hours supporting your wellness and wellbeing 
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion 

Work Mode & Job Location: In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Drive, Brampton worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.