Tenancy Support Agent

Tenancy Support Agent

Human Services – Peel Housing Corporation: Housing Operations & Tenancy Management

1- Contract Full Time up to 13 months

Salary Range: $67,772 to $84,714 per year (plus comprehensive benefit package) 

Work Mode: Hybrid *see below for more details about this work mode. 

Location: 7120 Hurontario Street, Mississauga and travel will be required to do onsite visits to the buildings

Hours of work: 35 hours per week 

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.
At Peel Region, we can create lasting impact, together.**

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

Who we are: 

Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

What you will do in this role:

• Primary on-site/in person contact for tenancy enquiries from application to end of tenancy
• Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
• Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
• Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
• Initiate, coordinate and facilitate tenant meetings as required
• Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
• Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
• Document and maintain accurate records of all communications
• Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
• Investigate and respond to political enquiries
• Prepare customized formal notices, forms and letters as required

What the role requires:

• Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
• Knowledge of practices and procedures within the Housing Operations and Management Services area
• Knowledge of the Residential Tenancy Act, Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
• General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
• Ability to travel between sites and access to reliable source of transportation

Nice to have:

• Housing Operations and Management Services experience would be an asset

Skills/Abilities: 

• Demonstrate commitment to continuously improve quality of service to tenants
• Excellent customer service skills
• Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
• Ability to work independently and in an integrated team environment and possess strong organizational skills
• Ability to exercise good judgment, discretion and problem solving
• Excellent written and verbal communication skills
• Computer proficiency in Microsoft Applications
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• Voluntary enrolment into OMERS pension plan (where applicable) 
• Accrue Vacation on a monthly basis up to 3 weeks per annum 
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources

Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.