Deputy Chief and Manager Operations, Peel Paramedic Services

Deputy Chief & Manager, Paramedic Operations
Health Services – Paramedic Services

Status: Regular Full-Time
Salary Range: $125,186 - $156,484 per annum, plus comprehensive benefits
Work Mode: Onsite* see below for more details about this work mode.
Location: 1600 Bovaird Dr E, Brampton, ON
Hours of Work: 35 hours per week, with flexibility to support our 24/7/365 operation

Peel Regional Paramedic Services is a recognized leader in pre-hospital care, innovation, and research. With over 140,000 calls annually, our team brings advanced medical knowledge and compassionate care to the community. We are dedicated to providing reliable, innovative, and high-quality out-of-hospital care that meets the diverse needs of Peel residents.

Strategic Vision 2024-2028: Elevating emergency and community health care, together.

As a key leader in our service, you will play a critical role in bringing this vision to life by working in partnership with the Chief to implement our first-ever strategic plan. Your leadership will help drive innovation and excellence in emergency care, while fostering a workplace culture that prioritizes people, culture, and safety.

What You Will Do:

Leadership and Administration

• Provide visionary leadership to a diverse team of Divisional Commanders, Superintendents, Paramedics, Analysts, and Administrative Professionals, ensuring the delivery of reliable, quality care.
• Champion the values of CARE – Compassion, Allied, Responsive, and Effective – in every aspect of your leadership.
• Support and lead the implementation of the 2024-2028 Strategic Plan by aligning operational goals with our mission to prioritize people, culture, and safety while addressing the evolving needs of Peel’s community.
• Create and nurture a positive, psychologically healthy workplace culture where employees feel supported, engaged, and empowered to succeed.
• Act as a representative of Paramedic Services in the absence of the Chief and Director, ensuring operational continuity.

Operations Planning

• Lead system performance planning and strategic initiatives aimed at delivering unparalleled patient care, enhancing patient experiences, and improving outcomes.
• Spearhead the development of new services, policies, and procedures in alignment with the strategic goal of advancing health system partnerships and community collaboration.
• Oversee the implementation of process improvements and special projects that promote innovation and continuous improvement within the Operations team.

Facilities Management

• Work in partnership with Real Property Asset Management to ensure our facilities support the delivery of exceptional paramedic services across Peel.

Operations Performance

• Ensure compliance with external paramedic program standards and performance agreements, while using data-driven insights to monitor and improve operational effectiveness.
• Lead initiatives that support co-designing solutions with health system partners and the community to address the growing and evolving needs of Peel Region.

Budgeting

• Lead the preparation and management of the Operations Program budget, ensuring fiscal responsibility and alignment with strategic priorities and quality standards.

Emergency Planning and External Relations

• Maintain critical relationships with emergency services, Ministry of Health, and affiliated agencies to ensure coordinated response in times of crisis and effective implementation of emergency contingency plans.

Certification and Compliance

• Ensure that all aspects of Paramedic Services comply with regulatory requirements, including records management and health & safety standards.

Labour Relations

• Support labour relations efforts by participating in collective agreement negotiations, ensuring fair and effective administration of the agreement, and resolving grievances as needed.

What You Bring to the Role:

• A university degree in a relevant discipline, paired with a Diploma in Emergency Care/Paramedicine.
• A minimum of five years of leadership experience, preferably within emergency services or healthcare.
• Expertise in the Ontario Ambulance Act, Occupational Health and Safety Act, Labour Relations Act, and related legislation, along with a strong understanding of paramedic standards and best practices.
• Excellent strategic planning, negotiation, and conflict resolution skills, with experience driving organizational success through innovation and collaboration.
• Financial acumen with experience managing multi-million dollar budgets.
• A strong commitment to diversity, equity, and inclusion, demonstrated through continuous development, inclusive leadership, and proactive management of bias.
• Proficiency with Microsoft Office and industry-specific software.

Perks @ Peel and why you will love working for us:

• Comprehensive health, dental, and vision benefits, including psychological health support, effective from your start date.
• Enrollment in the OMERS pension plan.
• Monthly vacation accrual, plus 3 paid personal days and floating holidays.
• Flexible hours to support work-life balance and well-being.
• A culture of respect, inclusion, and continuous development.
• Access to tuition reimbursement and ongoing learning opportunities.

Work Mode & Location: This role is primarily based onsite at Fernforest Paramedic Station, 1600 Bovaird Dr E, Brampton, ON.

  
Hours of Work:  35 hours per week

Interview: Our recruitment process will include video conference technology

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Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference. At Peel Region, we can create lasting impact, together.

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.