Senior Business Analyst

Senior Business Analyst, Digital Services Team

Corporate Services- IT Solutions 

Status: (1) Contract Full Time – Up to 18 months

Salary Range: $92,153 -$115,189 per annum plus comprehensive benefits

Work mode: Hybrid* see below for more details about this work mode. 

Location:10 Peel Centre Drive, Brampton 

Hours of work: 35 hours per week 

Join the Digital Services Team as a Senior Business Analyst and play a key role in driving technology innovation to improve service delivery for employees and residents. Collaborating closely with Public Works, you will help shape strategic outcomes by translating complex business needs into actionable IT solutions.

Key Responsibilities:

• Act as an integrator and technical specialist, partnering with IT Project Managers, Business Partners, and clients.
• Define and manage project requirements, ensuring solutions deliver maximum value.
• Lead process improvement initiatives to enhance workflow efficiency.
• Capture and track business cases, benefits, and requirements through interviews, workshops, and prototypes.
• Assess proposed solutions to ensure they meet stakeholder needs and optimize service delivery.

Administrative work:

• Design visual content i.e. work flow diagrams to simplify and communicate business concepts, project phases, and solutions.
• Document and analyze business processes, IT needs, and resource structures to drive informed decision-making.
• Coordinate the creation of comprehensive scopes of work for vendor procurement.
• Gather and model data to visualize and analyze complex project information.
• Capture, design, and document data flows and business processes for efficient execution.

Qualifications: 

• Undergraduate degree in business management, finance, math, statistics, accounting, information management systems or related fields with at least 5 years of work-related experience or an equivalent combination of education and experience
• Certified Business Analysis Professional (CBAP) designation in good standing with the International Institute of Business Analysis (IIBA) is required
• Working knowledge of the waterfall and agile project and program management lifecycles and of their commonly used methods, processes and practices
• Knowledge of the TOGAF Enterprise Architecture Framework is advantageous 
• Highly proficient in MS Office, PowerPoint and Excel (able to build pivot tables and complex formulas and use the data analysis module)
• Advanced experience working with business sponsors and other stakeholders to document requirements

Nice to have:

• Organizational Change Management certification or an equivalent designation
• Lean and or Six Sigma certification (Greenbelt) or equivalent designation 
• Knowledge of IT Service Management (ITIL) 

Apply now and help us build a better tomorrow with the Region of Peel! Join us—be bold, think big, and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Voluntary enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We’ve got you covered — because we know happy, healthy people do their best work! 🎉

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.