Business Application Systems Analyst

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.**

CUPE LOCAL 966

Business Applications Systems Analyst

Human Services – Social Development, Planning and Partnerships

Status: 1 Contract Full Time (up to 8 Months)

Salary Range: $83,507 – $99,362 per annum 

Work Mode: Hybrid *see below for more details about this work mode. 

Location: 7120 Hurontario St., Mississauga, Ontario

Hours of Work: 35 hours per week

Who we are: 
The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

What you will do in this role:

In this role, you will ensure the integrity of data and functionality of the business applications utilized by Children’s Services, Housing, Peel Living, and Ontario Works. You will provide needs analysis and the development, maintenance and administration of application solutions.

Your major responsibilities include the following:

• Analyze user requirements and determine feasibility of meeting requirements within existing applications or if a new application/process is required.
• Through systems analysis, design, development, implementation and administration; enhance and/or create applications to meet the needs of the business units and respond to changes in business processes and legislated requirements.
• Prepare initial user documentation for new process/application development.
• Develop standardized and ad hoc reports based on user requirements.
• Schedule and complete regular planned/required daily, monthly and annual tasks (e.g. reports, eviction notices, and bank interface reports).
• Primary contact for all Human services applications for the purpose of troubleshooting systems/operations problems by users.
• Prepare and maintain documentation related to the design, operation and use of all, but not limited to Human Services applications.
• Provide training requirements support to trainers.
• Provide subject matter advice to Human Services staff on use of all software applications.
• Implement data security and access controls.
• Work/Collaborate with outside service providers, Ministry and Region’s IT division for development, installation, upgrades, maintenance and trouble shooting issues.
• Use various programming languages (including but not limited to, Lotus Script, VB, JAVA Script, PL/SQL) to provide design and development within various software packages.
• Monitor applicable activities to ensure applications are operable and scheduled activities and routines are executed correctly.
• Liaise with the Region’s Information Technology and Corporate Finance divisions regarding electronic interfaces.
• Liaise with Financial/Banking Institutions regarding electronic interfaces.
• Liaise with other municipalities regarding systems extracts (e.g. Social Assistance Management System (SAMS)).
• Other related duties as required.

What the role requires:

• Minimum of a 3-year college diploma or university degree which equates to a combination of working knowledge of information technology plus further specialization in systems analysis or programming.
• Requires well developed technical/professional skills acquired through a minimum of at least three years of experience in a related field.
• Valid driver’s license and access to a vehicle.

Skills/Abilities: 

• Strong communication skills to communicate technical and/or specialized information and to respond to requests for information requiring additional research and/or non-routine responses.
• Business and systems skills to evaluate, manipulate and use information from multiple sources.
• Application development and administration.
• Process management skills and experience.
• Project management skills and experience.
• Advanced knowledge of multiple computer applications/databases, including but not limited to: MS Office, MSAccess, Lotus Notes, Oracle.
• Knowledge of various programming languages including, but not limited to Visual Basic, Java, SQL, PL/SQL, Lotus Script.
• Knowledge of statistics or accounting would be an asset.
• Excellent time management and flexibility to adjust to regularly changing priorities.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Preference will be given to qualified candidates who are currently in the bargaining unit. This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Perks @ Peel and why you will love working for us:

• % in lieu of benefits
• Voluntary enrolment into OMERS pension plan (where applicable) 
• Flexible hours supporting your wellness and wellbeing
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

Work Mode & Job Location:

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.