Specialist Strategic & Business Planning Housing Services

Specialist Strategic & Business Planning (Housing Services)

Human Services, Housing Services 

Status: Regular Full Time

Salary Range: $92,153 - $115,189 per annum plus comprehensive benefits

Work Mode: Hybrid*see below for more details about this work mode. 

Location: 10 Peel Centre Dr., Brampton, ON 

Hours of work: 35 hours per week 

Provides subject matter expertise, strategic advice and support in response to emerging issues within Housing Services. Provides operational support for the Director’s Office, including supporting the planning and budget processes, new initiatives and program performance outcome measures to ensure that the outcomes of the Division are met.

Supports the Director’s office and entire management team to ensure all services are delivered effectively and efficiently. This includes conducting research, interpreting and analysing complex information related to specific divisional initiatives and provides strategic recommendations that will positively impact the development, implementation, and continuous process improvement for divisions's programs.

Responsible for position management including complement and contract management, alignment with divisional budget, HRMS and Sap SuccessFactor processes for the division.   

What you will do in this role:

• Maintains comprehensive, specialized knowledge of government policies, programs and related legislation relevant to Housing Services.
• Monitors, analyses, and provide recommendations regarding the impact of new initiatives, including financial assessments and implications for budget, regional resources (those within the division and across the organization) and alignment with Peel’s 10-year housing and homelessness plan.
• Assesses and interprets information such as legislation, Ministry communications, research papers and professional periodicals, internal/external policies.  
• Provides advice regarding performance measurement processes and metrics to ensure alignment with reporting requirements and to enable evidence-informed decision making by the divisional management team. Assists the Manager and Advisor with oversight for annual reporting and performance measurement implementation across the division.
• Authors information and analytical reports (including Council reports, executive summaries) and creates presentations for the Director and Divisional Management Team (DMT) to assist in the provision of information including, but not limited to, Councillors, constituents, advocates, service providers, local planning groups, area Municipalities and community agencies, other Regional departments and other key stakeholders as required.
• As a member of the Director’s Office, facilitates divisional meetings, brainstorming sessions, validation sessions, training sessions for new business procedures and processes; elicits information from various levels of staff to drive key departmental/divisional initiatives.
• Assists the Manager with facilitation of divisional management meetings and annual planning, budget and performance management meetings.
• Provides expert guidance and support in coordinating program support, research, analysis, guidance, financial impact and overall coordination for key events, projects and initiatives in collaboration with internal and external resources.
• Provides guidance and essential program information enabling the Director to make informed decisions for effective program administration.
• Collaborates with the Manager and the Corporate Financial Support Unit in preparation for each budget cycle.
• Provides guidance and support to divisional authors for the Escribe process, ensuring reports meet organizational deadlines.
• Works in partnership with the Corporate Financial Support Unit and divisional staff to ensure alignment of position management with budget approved FTE (contracts, students, temps/casuals and regular) and contract positions.
• Provides expert guidance to varying levels of staff, including management, through position management, Job Data, e-Job Data, e-Performance and Return to Work process; attendance trend analysis to inform budget, operational and labour relations implications.
• Represents the Division as required on various internal and external committees and working groups.
• Creates, analyses and interprets internal/external surveys (including requests for information), and facilitates responses to various stakeholders.
• Strategic Planning/Environmental Scan: Working with the Manager, ensures strategic management of the Peel 10-year housing and homelessness plan. Works with stakeholder to identify needs and update progress under the Plan. Creates surveys for distribution. Gathers, interprets and analyses data. Presents findings and recommendations to stakeholders using corporate lens for strategic planning.
• Assists in the development of, and supports the coordination and execution of work plans and communication plans for Divisional initiatives and business planning.

What the role requires:

• Post secondary education in Public Administration, Human Services or related field with at least 5 years’ experience in Human Services or an equivalent combination of education and/or experience
• Knowledge of concepts and methodologies related to project management and change management.
• Familiarity with various legislation as it relates to Housing Services program, including the Housing Services Act, and Residential Tenancies Act.
• Requires broad knowledge of departmental and corporate landscape to actively contribute to fulsome dialogue with stakeholders which focuses on integrated service delivery. 
• Requires extensive verbal communication skills in order to facilitate discussions that will support the planning and implementation of key initiatives and objectives of the division with Divisional Management Team and other stakeholders.
• Working knowledge of technologies required to support the above noted responsibilities such as MS Office, HET, HRMS, SapSuccess Factors, Excel, Visio, Powerpoint.

Skills/Abilities: 

• Well-developed communication skills, both verbal and written, and a proven ability to present to various audiences, both internal and external to Peel, with tact and diplomacy.
• Demonstrated ability to manage priorities in a context of competing demands and ensure deadlines are met and objectives advanced.
• Possess a demonstrated ability to foster strong and effective working relationships with peers and senior management.
• Sound judgment and critical thinking is required.
• Ability to conduct and/or assess research and utilize analytical skills to develop evidence informed program and project recommendations.
• Ability to apply relevant legislations, corporate policies, to provide recommendations for increased service delivery and efficient business operations. 
• Proven ability to problem solve/resolve conflict and the ability to respond with tact and diplomacy.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:  

• Working knowledge of Power BI, would be considered an asset.

• Solid understanding and experience with position management in HRMS, including Job Data, e-Job Data, e-Performance and Return to Work process; capable to provide attendance trend analysis to inform budget, and operational and labour relations implications.

Perks @ Peel and why you will love working for us:    

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date  
• Automatic enrolment into OMERS pension plan (where applicable) 
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum 
• 3 Paid personal days and floating holidays (non-union) 
• Flexible hours supporting your wellness and wellbeing (non-union) 
• Annual performance review and merit increases based on performance (non-union/ where applicable) 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources 

Be bold. Think big. Join us.

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.