Operations Support – Water & Wastewater (Assistant Technical)

Operations Support – Water & Wastewater (Assistant Technical)

Public Works – Water & Wastewater

Status: 2 Regular Full-Time Position & 2 Contract Full-Time Positions (Duration: up to 16 months)

Salary Range: $56,618- $70,774 per annum (plus comprehensive benefits) 

Work Mode: Hybrid *see below for more details about this work mode. 

Location: 230 Advanced Blvd., Brampton

Hours of work: 35 hours per week

The role:

As a key support to the Water & Wastewater Operations team, you will play a vital role in financial management, coordination, and administration. Your responsibilities will include processing invoices, reconciling financial transactions, maintaining records, and coordinating communication. You will also dispatch emergency work crews and support essential public services by ensuring smooth administrative and operational processes. If you thrive in a fast-paced environment and want to contribute to the reliable delivery of water and wastewater services, this is the role for you.

What you’ll do:

• Input data into our database for payroll and costing purposes.
• Maintain personnel records, handling or directing inquiries regarding vacation, sick time, benefits, and WSIB matters.
• Maintain system records and files, type letters, reports, memos, take minutes etc.
• Requisition office supplies such as forms and stationary from the purchasing department.
• Answer and record incoming calls from the public or other utilities regarding water and wastewater concerns and responsibilities.
• Handle inquiries from residents regarding water/wastewater issues.
• Dispatch work crews in emergencies as directed by the area foreperson or supervisor. Notifies fire and police departments, ambulances, and various municipalities of road closures, accidents, and other pertinent water/wastewater related information.
• Manage and schedule residential and commercial service requests (e.g., CCTV inspections, water turn-on/turn-offs, curb stop inspections, sewer backup concerns, restoration complaints, locate follow-ups) and inspector requests (e.g., valving, tapping, hydrant flushing, continuity tests, pressure tests).
• Prepare customer invoices for accounts receivable.
• Perform monthly P-Card reconciliation for approximately 55 Water and Wastewater sub-forepersons, forepersons, supervisors, TAs, and managers.
• Processes inter-office mail.
• Provide month end reports for the supervisor.
• Maintain the management bulletin boards and keep them up to date.
• Co-ordinate contractor and/or client appointments in conjunction with Regional Staff via telephone and radio system.
• Perform other duties as assigned.

What we require:

• Secondary school diploma with a minimum of one-year job-related experience or equivalent.
• Strong customer service skills. Ability to work independently as well as part of a team.
• Good mathematical, clerical, and keyboarding skills.
• Strong computer skills including proficiency in Word, Excel and Power point and a familiarity with Hansen operating system is an asset.

• Flexibility to work beyond core operating hours, including bi-weekly overtime (approximately 4 hours on payroll evenings), to meet financial reporting deadlines and support field operations.

• Ability to follow a bargaining unit holiday schedule (no Christmas closure).

• Knowledge of water and wastewater terminology and practices is a definite asset.

Perks @ Peel and why you will love working for us:   

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date 
• Enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis starting at 3 weeks per annum 
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement and learning and development resources 

Be bold. Think big. Join us.

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.