Collections & Negotiating Officer

Collections & Negotiating Officer

Human Services – Peel Housing Corporation

CUPE Local 966

Status: 1 Temporary Full time - up to 12 months 

Salary Range:$74,170-$88,535 per annum ($40.75-$48.65/hour)

Work Mode: Hybrid* see below for more details about this work mode. 

Location: 7120 Hurontario Street, Mississauga

Hours of Work: 35 hours per week

Who we are:  Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

What you will do in this role:

• Schedules time and manages deadlines to minimize delays in having matters heard and decided at the Landlord Tenant Board
• Works with Tenancy Support Agents to understand unusual cases, and to develop sound positions to present at hearings
• Represents and upholds Peel Living landlord rights at Landlord Tenant Board / Small Claims Court and has authority to negotiate and resolve cases through meditated agreement, adjudicator’s submission, etc
• Uses tact, diplomacy and effective negotiation skills in all dealings with residents to reduce rental arrears and rectify other breaches
• Executes required mediated agreements
• Makes recommendations to improve processes to maximize efficiency and reduce delays
• Acts as liaison with paralegals or other Counsel, community agencies internal and external partners
• Responsible for the collection of all arrears for current tenants
• Files for eviction with enforcement office
• Negotiates settlements by way of consent orders, in house agreements and mediated agreements
• Updates File information in HTI to capture synopsis of client’s history and referrals provided to assist tenants who experience financial and other obstacles
• Works closely with Ontario Works and the Ontario Disability Support Program staff to prevent eviction
• Investigates misapplied and unidentified funds and advises Financial Coordinators which account to apply payments to
• Compiles monthly statistics for management staff
• Investigates files on a monthly basis to ensure accounts are correct
• Utilizes and interprets Housing Services Act as a legal research tool to help identify legislation and case law that pertain to current tenancy matters
• Works in collaboration with the Tenancy Support Agents to share changes to client’s account information
• Tracks and monitors tenants on N8 (Notice to terminate a tenancy for persistent late payment) 
• Provides advice, guidance and support to students and new hires
• Prepare file for L1 and L4 hearings
• Other related duties as required

What the role requires:

• Graduation from a Community College with a minimum of a two year diploma in a related field combined with a minimum of three years’ experience in a related field
• Effective presentation skills and ability to think independently and articulate a case argument in front of Tribunal and Board members and other legal Counsel
• Good knowledge of the Residential Tenant Act and other relevant legislation
• Knowledge of rules surrounding the Housing Services Act 
• A valid driver’s license and access to a vehicle is required

Skills/Abilities:

• Excellent customer service, analytical and problem solving abilities
• Demonstrated tact and diplomacy
• Ability to work well under pressure and with changing deadlines and priorities
• Proven ability to work well in a team environment
• Proven negotiation skills
• Strong knowledge of multiple computer applications, including but not limited to, MS Office, Timberline and CMS
• Excellent communication skills, written and verbal with proficiency in English
• Sensitivity towards the cultural diversity of clients and co-workers
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:   

• Automatic enrolment into OMERS pension plan (where applicable) 
• Flexible hours supporting your wellness and wellbeing 
• Supportive leadership and a culture of respect and inclusion 

Preference will be given to qualified applicants who are currently in the bargaining unit.

This position is a bargaining unit position represented by CUPE Local 966.  Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Be bold. Think big. Join us.

Work Mode & Job Location: at <insert primary worksite>

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.