Analyst, Research & Business Intelligence

Analyst, Research & Business Intelligence

Human Services - Social Development, Planning and Partnerships

Status: Regular Full Time

Salary Range: $79,977-$99,972 per annum (plus comprehensive benefits, where applicable)

Hiring Range: $79,077 - $89,974 per annum 

Work Mode: Hybrid *see below for more details about this work mode. 

Location: 10 Peel Centre Dr., Brampton, ON

Hours of work: 35 hours per week 

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.
At Peel Region, we can create lasting impact, together.**

Who we are: The Human Services department provides support to improve the quality of life for the Peel community. This includes income and social supports, affordable housing, and early years and child care supports. Human Services works as part of the broader social services sector; collaborating with community partners, building capacity and providing funding to respond to the needs of people in our community.

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The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

What you will do in this role: Reporting to the Manager, Research and Business Intelligence you will play an integral role in the business requirements gathering and BI project execution stages of the various BI projects within Human Services. You will be responsible for requirements gathering, interpreting, and analyzing information to provide recommendations for improvements to projects, processes, or performance management tools, frameworks, and methodologies.

• Evaluate, analyze and identify issues regarding current thinking, technologies, business practices, and programs as it related to Human Services (HS) programs
• Process Analysis (understand how current processes work and define the problem)
• Develop BI recommendations for process changes and improvementsIntegrate Geographic Information Systems (GIS) into BI solutions to spatially analyze and visualize data related to poverty, food insecurity, housing instability, and other social determinants of health.
• Utilize data from Statistics Canada, Immigration, Refugees and Citizenship Canada (IRCC), and other federal/provincial sources to support evidence-based decision-making and policy development.
• Conduct spatial and demographic analysis to identify vulnerable populations and geographic disparities in access to services.
• Knowledge of community-based research methods and familiarity with indicators related to poverty, food insecurity, housing affordability, and social inclusion.Conduct Gap Analysis (compare current state versus future state)
• Analyze information and provides recommendations to support HS improvements
• Determine user requirements and develops a customized solution utilizing advanced BI methodologies
• Develop designs for the business tools and processes required in HS
• Respond to information requests on behalf of the team
• Support team goals and objectives by providing advice, training and/or guidance to staff
• Promote and model the Regional Values and principles of the Common Purpose
• Build relationships with internal and external stakeholders

What the role requires:

• College diploma or university degree, with a focus on computer science, statistics, business and/or equivalent experience
• A minimum of three years work experience in analytics and BI, Microsoft Power Platform (Power BI, Power Apps, Power Automate), SQL, Python/R.
• Knowledge of ETL and data management practices.
• Proficiency in all MS Office applications (Visio, Word, Excel, PowerPoint)
• Combination of education and experience may be considered

Skills/Abilities: 

• Well developed analytical, problem solving, research and data analysis skills
• Familiarity with public sector issues and challenges 
• Understanding of Business Analysis industry best practices and applications
• Experience with requirements gathering and documentation
• Familiarity with business case development
• Knowledge of project management principles, practices, techniques, and tools
• Knowledge of Organizational Change Management principles
• Written skills to prepare reports and information papers for a variety of audiences and verbal skills to exchange and provide information as necessary
• Ability to provide specialized guidance and advice for the achievement of department’s goals and objectives
• Experience with process analysis and documentation, tools and techniques
• Strong communication, negotiation, consultation, facilitation, and conflict resolution skills
• Interpersonal skills for effective liaison with other staff, divisions, departments, and the public
• Effective time management skills, ability to work independently with minimal direction and the ability to meet strict deadlines
• Committed customer service focus
• Demonstrated critical thinking skills
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• Automatic enrolment into OMERS pension plan (where applicable) 
• Accrue Vacation on a monthly basis (where applicable) up to 3 weeks per annum 
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance (where applicable) 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources 

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.