Administrative Service Representative

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.
At Peel Region, we can create lasting impact, together.**

CUPE LOCAL 966

Administrative Services Representative

Human Services – Income and Social Supports

Status: 3 Regular Full Time & Up To 2 Temporary Full Time (Up To 12 Months)

Salary Range: $50,287 –  $59,025 per annum (plus comprehensive benefits, where applicable) 

Hourly Range: $27.63 – $32.43/hr

Work Mode: Hybrid *see below for more details about this work mode.

Location: 7120 Hurontario St., Mississauga

Hours of Work: 35 hours per week

Who we are: 

Income and Social Supports is the single point of access for a range of Human Services programs provided by Peel Region, and community-based agencies to help individuals or families cope with life challenges or events. Learn more about the supports we provide.

What you will do in this role:

• Extensive computer work, such as preparation of resumes, correspondence and completion of statistical reports/spreadsheets
• Schedule, reschedule, and cancel appointments and workshops
• Contact Ontario Works participants regarding appointments
• Download and action electronic requests
• Execute all legal agreements/contracts for Ontario Works
• Liaise with clients, community agencies, elected officials and other departmental contacts
• Provide confidential support for all Ontario Works staff and clients

What the role requires:

• Secondary school diploma or educational equivalent, with at least one (1) year administrative or customer service experience
• Minimum 40 w.p.m. keyboarding
• Robust communication skills, written and verbal, with proficiency in English
• Must meet established skill requirements in Microsoft Office applications

Skills/Abilities: 

• Excellent organizational skills
• Ability to work in a team environment and independently, with minimal supervision
• Ability to multitask and work in a fast paced environment with continuously changing priorities
• Good interpersonal and problem solving skills
• Ability to exercise judgment to support good decision making
• Knowledge of Ontario Works specific software preferred
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Preference will be given to qualified candidates who are currently in the bargaining unit. This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan (Regular Full Time)
• % in lieu of benefits (Temporary Full Time)  
• Automatic enrolment into OMERS pension plan (Regular Full Time, where applicable) 
• Vacation Accrual as per Collective Agreement (Regular Full Time, where applicable)
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

Work Mode & Job Location:

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: An Assessment may be required as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

In-Person Interview: Our recruitment process will include an In-person Interviews.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.