Financial Support Representative - Recovery

Financial Support Representative - Recovery

Human Services – Social Development, Planning and Partnerships

Status: (1) Temporary Full Time (up to 12 Months)

Salary Range: $61,104 – $71,810 per annum

Hourly Range: $33.57 – $39.46 per hour

Work Mode: Hybrid *see below for more details about this work mode. 

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

CUPE LOCAL 966

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.

Who we are: The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise. This dynamic group leads support for COVID-19 community recovery, works to strengthen community agencies and the non-profit sector, while enabling achievements across Human Services through their internal supports to all divisions.

What you will do in this role: As the the Financial Support Representative Recovery, you will ensure that revenue owed to Ontario Works as a result of an assignment and/or overpayment is received by contacting past clients as well as Third Party Agencies. You will receive and post all repayments and reimbursements in accordance with governing Ontario Works legislation and policies through the use of computers and mainframe systems, and to maintain accurate records of all transactions.

• Provides verbal responses and explanations to participants regarding their overpayments and/or assignments 
• Conducts telephone interviews with participants to make arrangements for repayment of their overpayments 
• Provides various letters and statements to clients in order to ensure that they have an accurate record of their overpayment balance
• Reviews and processes all assignment forms and where necessary liaises with Client Services staff regarding the completion/processing of these forms
• Enters all assignment information on an independent data system in order to monitor the status of the reimbursement
• Liaises with various internal and Third Party External Agencies representing the participant in order to verify/exchange information
• Receives; processes and maintains accurate records of all repayments and reimbursements for the Region of Peel, Finance Department and the ministry of Community and Social Services
• Ensures all reimbursements and repayments are recorded accurately on both the SDMT provincial computer system as well as an independent data base to ensure the accuracy of the Form 5
• Deposits all cash, cheques and/or money orders at the Royal Bank on a weekly basis
• Makes recommendations as to the case management of files based on Ontario works legislation on financial reimbursements due to clients as a result of an excess reimbursement and/or repayments
• Maintains monthly statistical records as required
• Maintains independent database by ensuring that all client information is up to date and accurate
• Retains copies of all documents according to the Corporate and Ministry of Community and Social Services retention schedule
• Attends mandatory staff training to update and review procedures and policies, attends staff meetings as required
• Acts as a resource specialist on the completion of various assignments documents
• Maintains system integrity by updating appropriate computer applications with changes in participant’s information
• Provides back up services to co-workers, provides information and assists new staff on the Recoveries Team
• Works in a team environment where information sharing and support are required

What the role requires:

• Completion of a secondary school program or equivalent with one year related post-secondary education
• One year experience in an accounts receivable or payable position is preferred
• Mathematical/accounting skills to ensure accuracy of overpayments and/or repayments

Skills/Abilities: 

• Sound computer skills, must demonstrate intermediate working knowledge of Access, Word, Excel and Outlook applications
• Analytical and problem solving skills
• Communication skills both verbal and written, with proficiency in English
• Time management, organizational skills to prioritize a variety of different projects within time constraints and deadlines 
• Ability to adapt to technology changes (software/computer programs, policy changes)
• Research and analytical skills to gather and analyze data
• Sensitivity towards cultural diversity of applicants/participants
• Interpersonal skills (oral and written) to communicate with a variety of audiences in order to exchange and provide information as necessary
• Interpersonal skills for effective liaison with other staff, division, departments, the public, community agencies and politicians in a sensitive and effective manner
• Ability to work independently and meet deadlines
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Preference will be given to qualified candidates who are currently in the bargaining unit. This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Perks @ Peel and why you will love working for us:

• % in lieu of benefits
• Voluntary enrolment into OMERS pension plan (where applicable)
• Flexible hours supporting your wellness and wellbeing
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

Work Mode & Job Location:

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Please note that additional days in the office may be required for the first 4 weeks as part of the onboarding process. 

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.