Coordinator Utility Receivables Team Lead

Coordinator Utility Receivables Team Lead

Public Works – Operations Support

Status: 1 Contract Full-Time Position, duration: 13 Months

Salary Range: $73,850 to $92,313 per annum plus benefits

Hiring Range: $73,850 to $83,081 per annum plus benefits

Location and Work Mode: 2 Copper Road, Brampton - Hybrid *see below for more details about this work mode

Hours of work: 35 hours per week

Reporting to the Supervisor Utility Receivables, as Team Lead you will be leading a team responsible for managing delinquent water accounts and you will have oversight for various financial controls for water/wastewater and local improvement accounts. 

What you will do in this role:

• Coordinate, prioritize and allocate daily tasks to team members ensuring workload balance and adherence to performance expectations to achieve team goals.
• Provide day-to-day direction and guidance to resolve complex issues related to delinquent water accounts, ensuring compliance with regional policies, by-laws, and procedures.
• Address customer complaints and escalated customer inquiries promptly and effectively, through various channels such as phone and email, resolving problems related to past due water accounts.
• Collaborate and coordinate with internal and external stakeholder to resolve delinquent water account issues.
• Summarize and consolidate account history to resolve escalated accounts efficiently.
• Possess a strong understanding of the billing system and processes to support staff with technical expertise, including account analysis, systems related issues.
• Review and approve account adjustments on the billing system (CCBCS), troubleshoot problems and provide recommendations for resolution.
• Coach, mentor and motivate team members to provide high-quality customer service.
• Contribute input for staff performance reviews.
• Support the supervisor in developing and monitoring service levels, actively contributing to identifying opportunities for improvement.
• Supervise financial adjustments in the billing system to ensure proper treatment and interface with the financial system (example: refunds, transfer to tax)
• Oversee journal entries and reconciliations for water/wastewater/local improvement accounts.
• Perform other duties as assigned.

What the role requires:

• University degree or College diploma in business administration, commerce, or accounting complemented with 3-5 years of relevant work experience.
• Solid knowledge and experience of accounting principles.
• Leadership qualities to build and maintain a strong team to ensure high service standards are achieved.
• Proven leadership experience, showcasing sound judgement and effective problem-solving skills.
• Collections experience is required.
• Excellent customer service skills, proven ability to handle escalated customer inquiries tactfully.
• Excellent interpersonal and communication skills, both verbally and written.
• Proficiency in Microsoft Office, including Excel, Word, Outlook
• Ability to work independently, be organized, prioritize workload, and strong analytical skills.
• Knowledgeable in regional policies, by-laws, and Municipal Act
• Strong knowledge of a billing system. experience with Customer Care and Billing system (CCBCS) is considered an asset.
• Experience with Five9 softphone system is considered an asset.

Join us—be bold, think big, and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!

OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.

Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!

Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.

Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.

Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!

Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.

Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We’ve got you covered — because we know happy, healthy people do their best work! 🎉

Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected along with occasional travel to attend site inspections or meetings at Regional facilities or as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process may include video conference technology.   

Kindly ensure to regularly monitor your spam and junk email folders, as important communications may be directed there. 

Peel Region remains committed to uninterrupted service delivery during the transition outlined in the Peel Transition Implementation Act, 2024, introduced by the Ontario government on December 12, 2024. If passed, this legislation would transfer responsibility for regional roads and stormwater infrastructure to Brampton, Caledon, and Mississauga by July 1, 2026, or as determined by the Minister. Waste Collection in Mississauga, Brampton and Caledon would also transfer to the cities of Mississauga, Brampton and the Town of Caledon on October 1, 2027. Peel Region will continue to manage Community Recycling Centres (CRC) along with transfer, processing, and disposal services. Peel Region continues to offer meaningful opportunities for skilled professionals to make a lasting impact during this period of change and beyond. For more details, visit peelregion.ca/transition

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.