Administrative Service Representative - Housing Services

Administrative Service Representative - Housing Services 

Human Services, Housing Services 

CUPE LOCAL 966

Status: (1) Regular Full Time & (1) Temporary Full Time - up to 12 months 

Salary Range: $50,287 to $59,025 per annum ($27.63/hour - $32.43/hour)

Work Mode: Hybrid  *see below for more details about this work mode. 

Location: 10 ​​​​​​​Peel Centre Dr., Brampton, ON 

Hours of work: 35 hours per week 

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.
At Peel Region, we can create lasting impact, together.**

Who we are: Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.

“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”

We plan, manage and delivery quality, integrated human services and resources that invest in people to enable participation in the changing community and the economy.

The Role: As the Administrative Service Representative, you will provide administrative support services to the Housing Client Services Unit within the Housing Services.

What you will do in this role:

• Conducts all third-party checks for various programs within Housing Client Services
• Supports assignment of client cases as required
• Process mail within Housing Client Services
• Book clients into sessions, workshops, and one on one appointments as required
• Format letters, calendars, reports, memos, charts, statistics, Power Point presentations etc. as required
• Complete client checks on relevant databases
• Executes all purchase of service/contracts for Housing Client Services
• Complete statistics/charts for Housing Client Services Programs at established daily, weekly, monthly intervals
• Process time and absent entries for Housing Client Services; provide timely responses to inquiries and escalate as necessary
• Populate/edit schedules for Housing Client Services client sessions, worker appointments and staff training sessions
• Print appointment schedules daily or as required
• Book, cancel, and reschedule Housing Client Services appointments and notify clients as required
• Action requests from provincial data bases, administrative mail boxes, as well as community partners, and agencies
• Prepare monthly reports
• Perform administrative functions such as photocopying, room bookings, mail outs, maintain and update various data bases, booking and managing equipment, and sending invitations through Outlook
• Prepare housing packages for Housing Client Services Unit
• Coordinate referrals to internal and external partners
• Administrative support to Housing - Client Services supervisory team
• Other related duties as required

What the role requires: 

• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted). Region of Peel does not reimburse any costs. 

• Completion of secondary school diploma or educational equivalent, with at least one year administrative or customer service experience
• Intermediate knowledge of multiple computer applications, including, but not limited to MS Office, Human Services and Housing software/technologies (i.e. Housing Salesforce) and the ability to adapt to technology changes

Skills/Abilities: 

• Data entry skills
• Organizational skills to prioritize work and function within established office routines
• Ability to work in a team environment
• Ability to learn, retain and adjust priorities to meet the needs of a continuously changing environment
• Ability to work in a fast pace environment with continuously changing priorities 
• Ability to work independently, with minimal supervision
• Excellent customer service skills
• Good interpersonal skills
• Problem solving skills
• Strong communication skills, written and verbal, with proficiency in English
• Ability to exercise judgement to support good decision making
• Ability to multitask
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Preference will be given to qualified applicants who are currently in the bargaining unit.

This position is a bargaining unit position represented by CUPE Local 966.  Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15

Perks @ Peel and why you will love working for us:

• Voluntary enrolment into OMERS pension plan (where applicable) 
• Comprehensive Health, Dental, Vision benefit plan (RFT only)
• Accrue Vacation on a monthly basis (RFT only)
• Flexible hours supporting your wellness and wellbeing
• Supportive leadership and a culture of respect and inclusion

Be bold. Think big. Join us.

Assessment: There will be an In-Person Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will be in-person.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.