Advisor, Continuous Improvement Peel Housing Corporation

Advisor, Continuous Improvement Peel Housing Corporation

Human Services - Peel Housing Corporation

Status: Regular Full Time

Salary Range: Non Union, Band I $103,175- $128,969 per annum (plus comprehensive benefits)

Hiring Range: $103,175-$116,072 per annum

Work Mode: Hybrid; 2 On Site days per week which can increase based on operational needs *see below for more details about this work mode. 

Location: 7120 Hurontario Street, Mississauga ON

Hours of work: 35 Hours per week

Who we are:  Peel Housing Corporation provides safe, affordable housing to over 17,000 tenants across 69 residential properties within the Region of Peel. Peel Living is the largest community housing provider within Peel, representing half of the affordable units within the Region. Peel Living remains committed to building inclusive communities and improving quality of life for tenants across the Region of Peel. >

Reporting to: Manager, Planning and Performance Peel Housing Corporation

What you will do in this role:  

• Provides specialized expert guidance and advice to management and staff, on Business Process Management as well as the creation, implementation and evaluation of process improvement initiatives, tools and resources aligned to the operational and strategic direction of the department and organization and to the annual budgeting process
• Develops and executes an implementation plan to build divisional capacity for business process management including change management (communications, training etc.)
• Through change management initiatives and personal leadership, develops and fosters culture of innovation and continuous improvement compatible with the departmental and corporate culture and values
• Define and develop process owners and champions at a senior management and front-line staff level through training and coaching
• Leads the implementation of the HTI program, establishment of monitor measures and control limits (process performance targets)
• Monitors and provides extensive analysis of complex process performance information statistics, including those pertaining to workload volumes, client satisfaction, cycle time, unit hour activity etc
• Participates in, leads, and/or guides process improvement initiatives offering coaching support and/or direct supervision as well as quality analysis reporting to resources and teams both within a bargaining and non-bargaining environment
• Responsible for advising on the development and maintenance of operational process improvement related approaches, including policies, standards and guidelines
• Support corporate business process management efforts liaises with corporate partners
• Participates in large-scale projects, programs or events which require collaboration with a variety of internal/external resources

What the role requires: 

• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).

• Requires a university degree in a related discipline such as housing policy, business, public administration, applied statistics or mathematics, combined with quality management knowledge
• Minimum of 5 years related experience developing business process models, and facilitating process improvement initiatives 
• Process certification at a senior level in the field of Quality or Business Process Improvement by a recognized institution (i.e. American Society for Quality, Six Sigma etc.)
• Expert knowledge and experience applying Business Process Management, improvement methods and tools
• Strong quantitative and analytical skills with sound knowledge of applied statistics
• Strong understanding of database structure, management and usage
• Ability to create and interpret graphical display of data combined with an ability to express complex concepts effectively
• Experience working with various types of data and related analysis to support quality improvement
• Firm knowledge of the public sector and associated challenges working in a multi-stakeholder cross-jurisdictional government environment
• Experience with performance measurement and research methodologies
• Proven ability in applying organizational change management principles and methodologies
• Combination of education and experience may be considered

Skills/Abilities: 

• Strong collaborative, consultative leadership style with a demonstrated ability to influence without direct authority and superior skills to be able to negotiate and persuade stakeholders to achieve buy-in
• Experience working within a project environment with sound knowledge of project management methods and practices is required
• Excellent strategic, analytical, and problem solving abilities combined with demonstrated judgment, tact and diplomacy skills
• Strong communication skills to engage in sensitive communication with internal and external stakeholders
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:  

• Lean six sigma black belt certification is a strong asset
• Knowledge of the Human Services industry is a preferred asset
• Knowledge of applicable laws, legislation, compliance programs and risk management is an asset

Perks @ Peel and why you will love working for us:    

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Automatic enrolment into OMERS pension plan 
• Accrue Vacation on a monthly basis starting at 3 weeks per annum 
• 3 Paid personal days and floating holidays 
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement  and learning and development resources 

Be bold. Think big. Join us.

Work Mode & Job Location: 

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Join us—be bold, think big, and help shape a better tomorrow.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will be conducted virtually.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.