Specialist Performance and Quality

Specialist, Performance & Quality

Health Services – Health Strategy, Planning and Partnerships

Status: Regular Full-Time
Salary Range: $94,455– $118,069 per annum

Hire Range: $94,455-$106,262 per annum(plus comprehensive benefits)
Work Mode: Hybrid*
Location: 7120 Hurontario Street, Mississauga, ON
Hours of Work: 35 hours per week

Drive Excellence in Quality, Performance, and Continuous Improvement!

Are you experienced in quality improvement, performance measurement, and process enhancement within complex service environments? Do you enjoy working collaboratively with teams, using data and evidence to support improvement, and contributing to a culture of quality?

The Specialist, Performance & Quality provides expert guidance, facilitation, and hands-on support to Health Services teams in the areas of quality assurance, performance measurement, process development, and continuous improvement. The role works collaboratively across the department to support planning initiatives, improve service delivery, and strengthen quality practices and outcomes.

What You’ll Do:

Quality & Performance Support

• Provide expert advice and facilitation support to cross-functional teams on strategic, business, operational, and quality planning initiatives.
• Support capacity-building across Health Services through education, facilitation, and sharing best practices to integrate quality into planning, decision-making, and day-to-day operations.
• Research, analyze, and interpret quality and performance indicators to support recommendations related to quality frameworks, procedures, and improvement priorities.
• Support the development and documentation of quality processes and procedures across services and teams.
• Assist with identifying and assessing innovative approaches to improve service quality and effectiveness.
• Provide guidance in the identification and development of performance frameworks, benchmarking approaches, measures, dashboards, and reporting.

Process Development & Continuous Improvement

• Support the development and implementation of quality management systems and frameworks across Health Services, including process management, measurement, information management, and continuous improvement practices.
• Support and facilitate continuous improvement initiatives from planning through implementation and closure.
• Facilitate process improvement initiatives using established methodologies, including providing status updates and outcomes reporting.
• Act as a subject matter expert for continuous improvement tools and quality assurance methodologies.
• Provide technical and analytical support to project teams, including data collection, analysis, problem-solving, and solution design.

Analysis & Problem Solving

• Conduct data analysis and prepare reports to support business solutions related to efficiency, root cause analysis, ROI, and business cases.
• Use data, trends, and performance insights to identify opportunities for process improvements, capability enhancement, and risk mitigation.
• Support and model quality circles or huddles to reinforce continuous improvement practices within teams.

Quality Assurance & Evaluation

• Assist and guide services and teams with accreditation, compliance, and quality assurance requirements.
• Conduct or support audits to assess process effectiveness, identify performance gaps or risks, and contribute to recommendations for further evaluation.
• Support the integration of process improvement practices into day-to-day business operations across services and teams.
• Support the development of evaluation plans to assess the effectiveness and efficiency of programs, services, and/or policies and translate findings into actionable recommendations.

Collaboration, Training & Engagement

• Train and support teams on improvement methods, tools, and best practices through facilitation, education, and knowledge sharing.
• Promote and role-model a culture of quality, accountability, and continuous improvement.
• Liaise with external vendors as required to support process improvement activities.
• Build and maintain collaborative working relationships with internal clients, corporate partners, and external stakeholders to support successful implementation of quality initiatives.
• Maintain a strong focus on internal and external customer needs.

What You Bring to the Role:

Education & Experience

• University degree in Health Administration, Business/Public Administration, Science, or Engineering.
• Minimum 2–3 years of experience in quality and process management, including facilitation of process improvement initiatives.
• Equivalent combinations of education and experience may be considered.

Knowledge, Skills & Abilities

• Expert knowledge of quality management principles and continuous improvement methodologies.
• Demonstrated experience using formal problem-solving and improvement methodologies.
• Strong analytical skills with the ability to interpret data and develop evidence-based recommendations.
• Excellent facilitation skills with knowledge of a range of facilitation techniques.
• Strong interpersonal skills with the ability to engage and influence stakeholders at all levels, including senior and executive leadership.
• Ability to influence and drive change without direct authority.
• Customer-centered philosophy and approach.
• Ability to manage multiple priorities effectively in a dynamic environment.
• Strong written and verbal communication skills, including report writing and presentation development.
• Experience working in a project environment with sound knowledge of project management practices.
• Proficient in MS Office applications (Visio, Word, Excel, PowerPoint).
• Ability to work independently with minimal direction.

Certifications (Assets)

• Six Sigma Green Belt or Black Belt (ASQ or equivalent).
• Certified Professional in Healthcare Quality (NAHQ) or similar designation.

Other

• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Perks That Make Work Rewarding:

At Peel Region, we’re committed to supporting our employees’ well-being, growth, and success:

• OMERS Pension Plan: Automatic enrolment to help secure your future.
• Work-Life Balance: Flexible work arrangements to support personal and professional priorities.
• Supportive Workplace: A respectful, inclusive culture that values collaboration and innovation.
• Performance Recognition: Regular performance discussions and merit-based increases.

Work Mode & Location:

This role offers a hybrid work arrangement, with a minimum of two days per week on-site and additional in-person requirements based on operational needs. Off-site work must be conducted within Ontario in accordance with policies and regulations.

Our Recruitment Process:

Interviews will be conducted in person.

Please monitor your email, including spam or junk folders, for recruitment communications.

Be bold. Think big. Make an impact.

Apply today and help shape the future of health services at the Region of Peel.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.