Manager, Employee Service Centre
Corporate Services, Human Resources
Status: (1) Regular Full Time
Salary Range: $139,474 -$174,342 per annum plus comprehensive benefits
Hiring Range: $139,474 - $156,908 per annum plus comprehensive benefits
Work Mode: Hybrid *see below for more details about this work mode*
Location: 10 Peel Centre Drive, Brampton
Hours of Work: 35 hours per week
Join our Human Resources leadership team as the Manager, Employee Service Centre, where you’ll be accountable for the strategic design and operational delivery of the employee lifecycle experience. In this critical role, you’ll lead the HR Service Centre team to ensure employee interactions with HR systems and processes are seamless, intuitive, compliant, and high-value.
By leveraging the HR technology stack - including SAP, ServiceNow, and Enterprise Information Management (EIM)—you’ll ensure that behind-the-scenes data management and compliance activities translate into true Service Excellence for employees. Acting as a guardian of data integrity and a champion of a People-First digital culture, you’ll ensure all service delivery complies with legislative and collective agreement requirements. If you’re passionate about modern HR service models, digital transformation, and leading high-performing teams, this role offers the opportunity to make a significant organizational impact.
Apply now and help us build a better tomorrow with Peel Region! Join us—be bold, think big, and help shape a better tomorrow.
Perks That Make Work Fun (and Your Life Easier)!
At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:
We’ve got you covered — because we know happy, healthy people do their best work! 🎉
In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.
Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.