Senior Manager, Strategic Client Communications

Senior Manager, Strategic Client Communications

Corporate Services - Communications

Status: Regular Full Time

Salary Range: $151,183 - $188,979 per annum plus comprehensive benefits  

Hiring Range: $151,183 - $170,081 per annum plus comprehensive benefits 

Work mode: Hybrid* see below for more details about this work mode.  

Location: 10 Peel Centre Drive, Brampton 

Hours of work: 35 hours per week 

At the Region of Peel, we’re committed to delivering exceptional client experiences through strategic, integrated communications. As Senior Manager of Strategic Client Communications, you’ll lead the development and execution of communication strategies that enhance customer service, foster loyalty, and support our business objectives.

The Opportunity:

We are seeking a highly strategic and results-oriented Senior Manager of Strategic Client Communications to provide executive counsel as well as lead our efforts in building and maintaining strong internal client relationships. This role will be pivotal in developing and executing communication plans to deliver communications in a consistent fashion, are measured against key performance metrics and support our brand as well as our overall business objectives. The ideal candidate will possess a deep understanding of strategic brand communications, a track record of speech writing and executive thought leadership development, strong focus on measurement customer experience, and have a proven track record of leading high-performing teams. This is a great opportunity for someone with strong leadership skills, ability to drive consensus and a passion for public service to make a real impact at one of the largest municipal governments in Canada - helping shape how we connect with our community and deliver meaningful client experiences.

Responsibilities:

Strategic Communication Leadership:

• Serve as a strategic advisor to senior leadership on communication strategies and best practices, bringing forward innovative approaches and insights.
• Lead the development of key messaging and communications, including executive speeches and thought leadership.
• Oversee the integration of communication strategies across all channels, ensuring a consistent and seamless client experience.
• Develop and implement comprehensive strategic communication plans that align with business goals and enhance client relationships.
• Establish and maintain strong relationships with key stakeholders, both internal and external, to strengthen alignment and collaboration.

Communication Integration & Strategy Creation:

• Lead the integration of communication strategies across various departments and functions, ensuring alignment and consistency.
• Develop and implement communication frameworks and processes to ensure consistency and efficiency.
• Create and execute communication strategies for key client initiatives, including product launches and service updates.
• Develop and manage communication budgets and resources effectively, ensuring optimal use of resources.
• Measure and report on the effectiveness of communication strategies, using data and analytics to drive continuous improvement and demonstrate impact.
• Champion a client-centric approach to communication, ensuring all interactions are professional, timely, and relevant.

Brand Management:

• Develop and maintain brand guidelines and messaging frameworks to ensure consistent communication across all channels – brand voice, visual identity and positioning.
• Ensure consistent brand standards are upheld across every channel and touchpoint.
• Lead the development and implementation of thought leadership initiatives to establish the organization as a trusted authority.
• Own and drive the content strategy across a variety of channels – social, email, website, events – to create a cohesive brand voice and compelling narrative.

Team Leadership & Development:

• Provide strategic direction and leadership to the client communications team, setting clear priorities and expectations.
• Foster a collaborative and high-performing team environment that encourages innovation and accountability.
• Recruit, train, and develop team members to ensure they have the necessary skills and knowledge to achieve their goals.
• Conduct regular performance reviews and provide feedback to team members.
• Mentor and coach team members to enhance their communication and leadership skills, supporting their professional growth.

Qualifications:

• Bachelor’s degree in Communications, Public Relations, or a related field.
• 10 + years of experience in strategic communications or client relations.
• 8+ years of experience in leading and managing teams.
• Proven track record of developing and implementing successful communication strategies that drive measurable outcomes.
• Strong understanding of customer service principles and best practices.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders and diverse audiences.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.  
• Ability to build and maintain strong relationships with stakeholders at all levels.
• Strong project management skills.

Be bold. Think big. Join us. 

Perks That Make Work Fun (and Your Life Easier)! 

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:  

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day! 

• OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind. 

• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important! 

• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need. 

• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being. 

• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded! 

• Supportive, Respectful Culture: Work in an environment where leadership truly cares, and inclusivity is celebrated. 

• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level. 

We’ve got you covered — because we know happy, healthy people do their best work!  

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time. 

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies. 
 
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.  

Interview: Our recruitment process will include video conference technology 

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.  

If this opportunity matches your qualifications and experience, please apply on-line.  

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.