Supervisor Resident Support Services

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.**

Supervisor Resident Support Services

Health Services – Long Term Care

Status: 1 Contract Full Time (13 Months – Parental Leave Coverage)

Hiring Range: $105,754.00 – $118,974.00 per annum (plus comprehensive benefits, where applicable) 

Work Mode: Onsite

Location: Malton Village Long Term Care Centre, 7075 Rexwood Road, Mississauga

Hours of Work: 35 hours per week. Must be available for on-call weekends and evenings on a rotational basis

Join Our Leadership Team!

Who We Are:

At Peel Region Long Term Care, our mission of Community for Life is at the heart of everything we do. Across our five long-term care centres, we are committed to delivering compassionate, person-centred care that respects the dignity, individuality, and unique needs of every resident.

Our interdisciplinary teams work collaboratively to create a supportive, inclusive, and caring environment where residents can thrive and feel truly at home. We are dedicated to continuous learning, innovation, and excellence in care, with a strong focus on quality improvement and resident well-being.

As a leader in long-term care, we empower our staff to make a meaningful impact through professional growth opportunities, including participation in evidence-based practice initiatives. Our Best Practice Champions play a key role in advancing quality care, driving innovation, and enhancing the lives of the residents we serve.

Join Peel Region Long Term Care and be part of a team that is passionate about making a difference every day while creating vibrant communities where residents can live with dignity, purpose, and connection.

As a Supervisor within our Butterfly Home you will be an enthusiastic and energetic leader in the adoption of the Butterfly Model of Dementia Care™. You provide positive, visible and supportive leadership to staff. 

You will role model person-centred care of those living with dementia and will support and lead staff in developing specialist skills in dementia care.

You will also manage all aspects of the Activation and Volunteer Services department including social, recreation, restorative, spiritual, volunteer, therapeutic and rehabilitation programs and aspects of the business office. This includes supervising staff, volunteers and students, contract services and liaising with relevant community agencies.

What You'll Do:

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Develop departmental goals and objectives focused on person-centred care approaches
• Coach and mentor departmental staff to support ongoing learning and development
• Actively participates in program delivery and monitors the effectiveness of all operational activities
• Oversee the business office which includes administrative staff. This includes ensuring that reception, administrative duties, and financial control processes are carried out completely and accurately
• Accountable for ensuring financial control responsibilities are conducted and completed accurately and on-time by Financial Control Clerk as per Ministry standards and Regional guidelines
• Ensure completion, processing and maintenance of the financial and statistical records pertaining to both residents and Adult Day Services clients including: Resident admission agreements, Resident accommodation fees and ADS program billing, collection and monthly reconciliation, resident trust accounts, annual rate reduction process as per MOHLTC standards
• Plan, implement and evaluate diversified and comprehensive activation programs and services to meet the individual physical, cognitive, social, emotional and spiritual needs of the residents
• Oversee contracted services including hairdressing, music therapy, art therapy, horticulture therapy, physiotherapy, occupational therapy and chaplaincy
• Facilitate and coordinate assessments, delivery and evaluation of assistive mobility devices including quarterly cleaning clinics, documentation and ongoing communication with SDM/POA
• Monitor resident satisfaction with programs and services and assist in resolving concerns and complaints at both an individual and systemic perspective
• Supervise the facilitation of Residents’ Council and Family Council, liaises between Councils and the centre to plan, implement and evaluate programs
• Responsible for liaison with community outreach agencies that provides volunteers and programs that benefit the needs of a specific population in our Centres such examples are CNIB, MS Society, Friendly Visiting Program
• Liaison with community-based agencies Churches and local schools
• Manage fiscal resources by monitoring expenditures, allocating funds, making cost savings and operational improvement recommendations, and developing the annual department budget and donations account
• Work with the Business Support Supervisor (Central Business Support Unit - CBSU) to implement quality and procedural improvements required as a result of CBSU regional, petty cash and resident trust account audits and personnel and resident file audits
• Ongoing development, collection, implementation, and evaluation of the Continuous Quality Improvement Program for the Activation and Volunteer Services Department
• Develop, revise, and implement policies and procedures related to the Activation and Volunteer Services department and Business Office

What You'll Need:

• A degree in recreation and leisure studies, therapeutic recreation, kinesiology or other related field from a recognized university with specific courses in gerontology and activation techniques. Combination of education and experience may be considered
• 3-5 years experience with seniors in an organized program, long-term care or a health care setting
• In-depth knowledge of principles and methods of program development, implementation and promotion
• Knowledge of the physical and psychosocial needs of seniors, community resources, and program techniques in recreation and restorative care
• Knowledge of applicable legislation including the Long Term Care Homes Act and the Occupational Health and Safety Act

• A satisfactory Vulnerable Sector Check (VSC) obtained directly from a police station (third-party background checks will not be accepted)

Skills/Abilities: 

• Demonstrated people leader experience in recruiting, training, motivating, supervising/directing staff and evaluating staff performance
• Experience in orientation, placement and supervision of volunteers
• Strong communication and public relations skills to interact effectively with residents, residents’ family, staff, peers, volunteers, students, and community organizations, and to participate in media and public speaking engagements as required
• Polished organizational/planning and time management skills to coordinate staff, volunteer and student schedules, and resident programming
• Problem solving expertise to identify problems/risks and determine appropriate solutions, resolve resident/family concerns
• Computer skills and knowledge of software programs to prepare reports and monitor department operations
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to Have:  

• Membership with Therapeutic Recreation for Ontario or Activity Professionals of Ontario
• Knowledge of PeopleSoft Financials
• Experience with financial management processes, including billing, invoicing, petty cash administration, and oversight of business office operations

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Voluntary enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance (where applicable)
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

Interview: Our recruitment process will include in-person interviews.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.