Regional Municipality of Peel

Advisor Performance and Accountability

6 days ago
System ID
# Positions
Position Type and Status
Contract Full-time
Job Industry
Government and Public Sector
Career Level
Post End Date
10/17/2017 11:59 PM

About Us

The Region of Peel serves a vibrant and culturally diverse community of more than 1.4 million residents and 88,000 businesses in Brampton, Caledon and Mississauga.  Committed to service excellence, transparency in decision-making and responsible tax management, the Region delivers a wide range of municipal services that are customer-focused and cost-effective.


The Region of Peel has recently completed a Strategic Planning process that engaged our residents and stakeholders to answer one question: “What can you imagine for the future of Peel?” All the feedback received formed the path forward and the strategic direction for the Region over the next 20 years.



To learn more about the Region of Peel please visit our website or watch the Faces of Peel video to see how our employees impact the residents of Peel.


Job Description

Advisor, Performance and Accountability

Contract Full Time-up to 13 months

Human Services-Strategic Initiatives


The Role: 


This work involves collaboration with internal clients and stakeholders across the Human Services department to understand their business from a performance management perspective and identify opportunities to improve performance. You will provide advice and guidance to the department on consistent approaches to broader strategic development and planning, and performance management related to the areas social assistance, employment support, housing, homelessness, and early years and child care.


You will lead initiatives through a holistic perspective that are large, complex and long-term in nature, as well as act in a Project Advisory role on some initiatives led by other members of the SPME team. 


These opportunities may encompass components such as strategic/business planning, operational planning, performance measurement and reporting, quantitative and qualitative analysis.



  • Provide expert advice and guidance across Human Services on optimizing performance and quality
  • Contribute to the development and maintenance of methodologies (e.g. strategic/business planning, operational planning, performance measurement and reporting, quantitative analysis, and process improvement)
  • Work closely with other Specialists on the SPME team to align methodologies and client initiatives, and to provide a consistent approach to broader strategic planning and performance management
  • Lead the project management, change management and facilitation of teams at all levels across the Department for initiatives that are large, complex and long-term in nature
  • Act in a Project Advisory role on initiatives led by other members of the SPME team (Specialists)
  • Ensure all phases of project delivery are performed within standards, timeframes, scope and budget requirements and that project risk is managed
  • Build and strengthen positive relationships with internal customers, corporate and broader stakeholders
  • Raise awareness, desire, knowledge and use of strategic planning and performance management across the department
  • Keep abreast of best practices in strategic planning and performance management and ensure these practices are incorporated into SPME methodologies and client work
  • Participate in the design and implementation of a planning and performance management system for Human Services
  • Work closely with the Manager, SPME to maintain an up-to-date status report of the portfolio of active projects, project requests and other initiatives for the purpose of informing client relationship management, SPME resourcing and project management efforts
  • Design, build and implement strong, consistent project management and change management practices across the SPME team
  • Coordinate the logistics (e.g. preparation of tenders and contracts, develop project plans, work schedules and determines priorities) or operational elements (e.g. budgets and resource requirements) for well-defined initiatives
  • Work with clients to define business requirements for initiatives and develop supporting documentation
  • Liaise with external vendors as required
  • Stay current on relevant trends and priorities across the human service sectors in Ontario
  • Required to motivate, train and evaluate staff


  • Masters degree in Business Administration or Public Administration or related field in human services or social sciences, or equivalent experience
  • 5 years experience with project management, change management, analysis and interpretation, facilitation, client relationship management and consultation
  • Expert knowledge of current thinking and practices related to strategic planning and performance management within the human service and public sectors in Ontario
  • Ability to provide expert advice to support strategic and operational initiatives
  • Working knowledge of project management and change management leading practices
  • Ability to influence and negotiate without direct authority
  • Excellent facilitation skills with sound knowledge of various facilitation techniques
  • Strong analytical and critical thinking skills
  • Demonstrated ability to develop and implement timely solutions to complex problems
  • Ability to adapt and work effectively in a variety of situations and with various individuals or groups
  • Ability to encourage others to seek and act upon opportunities for different and innovative approaches to problems and changing client need
  • Ability to organize, evaluate, analyze and present information effectively and concisely both verbally and in writing
  • Demonstrated ability to influence without direct authority
  • Ability to engage and motivate staff to achieve desired goals
  • Proficiency in all MS office applications (Visio, Word, Excel, PowerPoint, Project)
  • Experience as a people leader/manager is an asset

Location: 10 Peel Center Drive, Brampton

Hours of Work: Monday to Friday 35 hours/week 8:30am-4:30pm


If this opportunity matches your qualifications and experience, please apply online and complete the attached questionnaire. 

Additional Information

At the Region of Peel, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Peel is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.


Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.


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