Regional Municipality of Peel

Supervisor, Ontario Works (Community Access)

5 days ago
System ID
# Positions
Position Type and Status
Regular Full-time
Job Industry
Government and Public Sector
Career Level
Post End Date
11/28/2017 11:59 PM

About Us

The Region of Peel serves a vibrant and culturally diverse community of more than 1.4 million residents and 88,000 businesses in Brampton, Caledon and Mississauga.  Committed to service excellence, transparency in decision-making and responsible tax management, the Region delivers a wide range of municipal services that are customer-focused and cost-effective.


The Region of Peel has recently completed a Strategic Planning process that engaged our residents and stakeholders to answer one question: “What can you imagine for the future of Peel?” All the feedback received formed the path forward and the strategic direction for the Region over the next 20 years.



To learn more about the Region of Peel please visit our website or watch the Faces of Peel video to see how our employees impact the residents of Peel.


Job Description

Supervisor, Ontario Works (Community Access) 

Three (3) Regular Full Time positions; up to 7 positions-13 month contracts

Human Services - Community Access


Are you an inspirational & innovative leader who promotes a culture of inclusion, high performance and collaboration; that values agility and a commitment to delivering effective social service programs and services? 


Do you have a strong understanding of social service program areas and a commitment to delivering client focused and efficient services that meet the needs of our communities and are aligned to the outcomes of the Region of Peel’s Strategic Plan? 


If so, this may be an opportunity for you…


The Community Access Division in the Human Services Department provides employment, financial and social support to the residents of Peel to assist them in attaining as independent and stable of a role in the community as possible. The Division supports and encourages the co-operation of government, private and non-profit sectors in the delivery of such services in the Peel community. 

We are looking for an impactful & innovative leader who will support, coach, and contribute to the success of each individual, as they support their clients to become self-sufficient.

Key Responsibilities:  

  • Leads a team of employees who are responsible for the administration of both the employment and income aspects of the Ontario Works programs
  • Overall staff management including coaching, training, development, mentorship, etc. of designated staff within the area
  • Audits work of the team and conducts follow-up meetings with staff
  • Provides training and advisory support
  • Evaluates and monitors staff performance and achievement of objectives
  • Completes and maintains statistical reports 
  • Interprets and evaluates information to improve existing programs or to develop new approaches or processes
  • Ensures quality work delivery and that service standards are exceeded or met 
  • Uses considerable judgement to problem-solve and arrive at recommendations or conclusions  


  • Diploma/degree in the Social Services field 
  • At least five years’ experience in the social services field
  • Demonstrated previous supervisory experience is required
  • Advanced knowledge of employment and income assistance programs
  • Extensive knowledge of legislative requirements and program controls

Location: 10 Peel Centre Drive, Brampton and/or 7120 Hurontario Street, Mississauga
Hours of work: 8:30am to 4:30pm; Monday through Friday



Additional Information

At the Region of Peel, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Peel is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.


Please note that all applicants are encouraged to provide a valid email address for communication purposes.  Applicants who provide an email address for this posted position will receive all written correspondence with respect to this job posting directly to the email address they have provided on their application.  As an applicant, it is your responsibility to ensure that you check your email regularly to receive this correspondence..


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