Regional Municipality of Peel

Tenancy Support Agent

Posted Date 2 weeks ago(3/5/2018 12:52 PM)
System ID
# Positions
Position Type and Status
Contract Full-time
Job Industry
Government and Public Sector, Real Estate and Property Management
Career Level
Post End Date
3/19/2018 11:59 PM
CAD $58,719.00/Yr.
CAD $73,398.00/Yr.

About Us

The Region of Peel serves a vibrant and culturally diverse community of more than 1.4 million residents and 88,000 businesses in Brampton, Caledon and Mississauga.  Committed to service excellence, transparency in decision-making and responsible tax management, the Region delivers a wide range of municipal services that are customer-focused and cost-effective.


The Region of Peel has recently completed a Strategic Planning process that engaged our residents and stakeholders to answer one question: “What can you imagine for the future of Peel?” All the feedback received formed the path forward and the strategic direction for the Region over the next 20 years.


To learn more about the Region of Peel please visit our website or watch the Faces of Peel video to see how our employees impact the residents of Peel.




Job Description

Tenancy Support Agent 

Contract Full Time- up to Thirteen (13) months 

Human Services- Housing Operations & Management Services 

This position will coordinate, deliver and support services to provide applicants and tenants with information/guidance that will result in successful tenancies. 

Major Responsibilities: 

  • Primary on-site / in person contact for tenancy enquiries from application to end of tenancy
  • Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
  • Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
  • Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
  • Initiate, coordinate and facilitate tenant meetings as required
  • Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
  • Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
  • Document and maintain accurate records of all communications
  • Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
  • Investigate and respond to political enquiries
  • Prepare customized formal notices, forms and letters as required


  • Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
  • Housing Operations and Management Services experience would be an asset
  • Demonstrate commitment to continuously improve quality of service to tenants
  • Excellent customer service skills
  • Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
  • Ability to work independently and in an integrated team environment and possess strong organizational skills
  • Ability to exercise good judgment, discretion and problem solving
  • Excellent written and verbal communication skills
  • Knowledge of practices and procedures within the Housing Operations and Management Services area
  • Knowledge of the Residential Tenancy Act, Housing Reform Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
  • General understanding of issues impacting tenants including mental health, poverty,aging and multiculturalism
  • Computer proficiency in Microsoft Applications
  • Ability to travel between sites

Location: 7120 Hurontario Street, Mississauga 
Hours of Work: 35 hours/week – Monday through Friday 8:30-4:30pm


 If this opportunity matches your qualifications and experience, please apply online.

Additional Information

At the Region of Peel, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Peel is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.


Please note that all applicants are encouraged to provide a valid email address for communication purposes.  Applicants who provide an email address for this posted position will receive all written correspondence with respect to this job posting directly to the email address they have provided on their application.  As an applicant, it is your responsibility to ensure that you check your email regularly to receive this correspondence.


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