Regional Municipality of Peel

  • Manager, Research and Business Intelligence

    Posted Date 2 weeks ago(11/8/2018 12:58 PM)
    System ID
    # Positions
    Position Type and Status
    Contract Full-time
    Job Industry
    Business and Professional Services, Government and Public Sector, Social Services
    Career Level
    Post End Date
    11/22/2018 11:59 PM
    CAD $97,502.00/Yr.
    CAD $121,878.00/Yr.
  • About Us

    The Region of Peel serves a vibrant and culturally diverse community of more than 1.4 million residents and 163,000 businesses in Brampton, Caledon and Mississauga.  Committed to service excellence, transparency in decision-making and responsible tax management, the Region delivers a wide range of municipal services that are customer-focused and cost-effective.


    The Region of Peel has recently completed a Strategic Planning process that engaged our residents and stakeholders to answer one question: “What can you imagine for the future of Peel?” All the feedback received formed the path forward and the strategic direction for the Region over the next 20 years.



    To learn more about the Region of Peel please visit our website or watch the Faces of Peel video to see how our employees impact the residents of Peel.


    Job Description

    Manager, Research and Business Intelligence

    Human Services- Strategic Initiatives

    Contract Duration- Twenty-Four (24) Months


    Are you a Business Intelligence Leader who possesses strong collaboration and relationship building skills?


    Do you have expert knowledge and experience with data including quality control, data analytics and governance?


    This may be the leadership opportunity for you!


    Reporting to the Director of Strategic Initiatives, the Manager of Business Intelligence and Research plays a key role in supporting the Human Services Leadership team with departmental data issues based on robust analysis, evaluation, research and evidence.


    The Manager will develop, plan and implement Human Services analytics, informatics and research programs to support Departmental system initiatives.



    • Provides specialized advice and expertise in research, data analytics, human services informatics, geospatial analysis, structured and unstructured data mining and human services system intelligence to support and advance Human Service's service outcomes
    • Leads and designs highly complex investigative campaigns with significant impact on achieving departmental and program objectives including operational, financial and strategic goals
    • Researches, designs and executes a Human Services Data and Business Intelligence strategy
    • Analyzes and links latent data assets, existing Regional data warehouses, existing transactional data, and external data sources.
    • Liaises with the Human Services Leadership Team as well as additional Human Services Divisions to assess client priorities, understand strategic alignment of informatics and analytics and develop highly effective and high value solutions
    • Work closely key stakeholders to ensure that robust analysis is embedded into decision making as part of developing an evidence-based culture
    • Manages multiple departmental analytics and informatics programs and projects that further support evidenced informed decisions for the effective delivery of Peel's Human Services
    • Assesses and oversees services of consultants, research associates and vendors to achieve client deliverables as appropriate
    • Expert relationship builder who motivates staff to partner with internal and external clients and stakeholders
    • Manages business relationships with other corporate-wide business partners that are Analytics & Evaluation or Business Intelligence program based
    • Responsible for the development, planning and implementation of the team’s section, program and service objectives.
    • Leads a dynamic team of professionals and is accountable for coaching, motivating, training, developing and evaluating staff performance.
    • Develops, recommends and administers the budget for the section and ensures that the expenditures are controlled and maintained within approved budget limitations
    • Develops and maintains strong relationships with a variety of industry and community organizations to promote Human Services programs.
    • Provide pro-active communication of critical issues, risk mitigation opportunities and contingency plans
    • Develops policies and procedures (governance) for the section and be a key contributor to policies and procedures related to data and analytics and consider broader human services sector factors for all Human Services programs
    • Provide project management leadership and discipline in the delivery of projects including accountability for deliverables
    • Communicates program strategies and objectives for the Human Services Business Intelligence & Research program to members of Regional Council, Human Services leadership team and program staff at all levels within the organization and externally as required
    • Measure the success of the programs and services provided; prepare reports regarding performance and program activities
    • Manage technical issues and guide issues to resolution through internal resources (DIS) and external resources (vendor, contractor or consultants)


    • Undergraduate degree in Science, Computer Science, Economics, Engineering, Mathematics or other quantitative specialty combined with post graduate degree in Business Administration, Healthcare or Public Sector Administration or other social services related field
    • 5 years of Public -sector experience in an analytical/business intelligence and leadership role
    • Strong knowledge of public sector trends related to technology, policy, provincial mandates and priorities and the future direction of social service delivery in Ontario
    • Experience managing a portfolio of projects in a fast paced and rapidly changing environment
    • Experience managing in a highly accountable environment with knowledge of key productivity metrics and resource management tools and strategies
    • Proven ability to build and maintain partnerships with stakeholders, clients and customers;
    • Strong organization skills and effective project management experience
    • Excellent verbal and written communications skills that have proven successful in communicating technical and complex messages to a variety of stakeholders
    • Excellent negotiation, facilitation and conflict resolution skills
    • Strong analytical and problem-solving skills capable of understanding client and human services system requirements and providing innovative analytics and informatics solutions
    • Familiar with budgeting, contract management, financial reporting and analysis, preferably in the public-sector context

     Hours of work: 35 Hours per week; Monday to Friday

    Location: 10 Peel Centre Drive, Suite B Brampton


    If this exciting leadership opportunity matches your qualifications and experience, please apply online


    Additional Information

    At the Region of Peel, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Peel is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.


    Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.


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