Regional Municipality of Peel

  • Assessment Worker

    Posted Date 1 week ago(2/13/2019 8:00 AM)
    System ID
    # Positions
    Position Type and Status
    Temporary Full-time
    Job Industry
    Government and Public Sector, Social Services
    Career Level
    Post End Date
    2/20/2019 11:59 PM
    CAD $51,415.00/Yr.
    CAD $60,424.00/Yr.
  • Job Description

    Assessment Worker 

    Temporary Full Time up to 6 months- Up to seven (7) positions 

    Human Services – Community Access

    CUPE LOCAL 966

    The initial point of contact who provide front line customer service to all clients and public to the Assessment and Intake Reception Unit by telephone and online in accordance with legislation and the Regional Values. Assesses immediate client needs, completes application to determine pre-eligibility of Human Services subsidy programs, and provides referral

    and resources to internal and external services.




    • Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter 
    • Assess client needs for financial, employment, housing and childcare subsidy 
    • Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy 
    • Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
    • Explains criteria and completes applications for all applicable subsidy programs on the applicable technology; such as Social Assistance Technology, Ontario Child Care Management System(OCCMS), Client Management System (CMS) 
    • Documents reason(s) for an applicant’s withdrawal of an application
    • Makes referrals to other internal and community resources that may meet their needs and complete required computer processing 
    • Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers 
    • Uploads and process online applications for Ontario Works, Peel Access to Housing, and Childcare Subsidy 
    • Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard 
    • Prepares statistical and administrative reports as required 


    • High school diploma, plus 1 year of related experience within Human Services 
    • Excellent  verbal and written communication skills
    • Interpersonal skills to deal effectively with a variety of individuals 
    • Excellent assessment and problem solving skills 
    • Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts 
    • Knowledge of all Human Services program areas  
    • Knowledge of Regional, municipal and community services
    • Computer skills, including: CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office 
    • Good organizational and time management skills with accuracy to ensure correct and efficient data entry 
    • Ability to exercise judgment to support good decision making in stressful situations 
    • Mathematical skills to determine monthly income and/or earnings were applicable 

    This position is a bargaining unit position represented by CUPE Local 966.  Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.


    This position may require an early start date


    Preference will be given to qualified applicants in the bargaining unit.



    Compenstion: Band C:$51,415-$60,424 per CUPE 966 Collective Agreement

    Location: 7120 Hurontario Street, Mississauga

    Duration: Temporary Full Time up to 6 months- Up to seven (7) positions 

    Hours of Work: 35 hours/week Monday through Friday 



    If this opportunity matches your qualifications and experience, please apply online. 

    About Us

    The Region of Peel serves more than 1.4 million residents and approximately 163,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.

    Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work we're focused on to bring this vision to life.

    To learn more about the Region of Peel, explore


    Additional Information

    At the Region of Peel, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Peel is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.


    Please note that all applicants are encouraged to provide a valid email address for communication purposes.  Applicants who provide an email address for this posted position will receive all written correspondence with respect to this job posting directly to the email address they have provided on their application.  As an applicant, it is your responsibility to ensure that you check your email regularly to receive this correspondence.


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