Regional Municipality of Peel

Career Opportunities

Please find a listing of our current job opportunities below.  Click on the job title for more information.  Interested?  Click on 'Apply for this job online' at the bottom of the page to start your application. 

Not ready to apply? You can simply submit your resume for general consideration.


Please note:  The option to set up Job Alerts is no longer available.  Please visit our career page often to avoid missing out on great opportunities.

 

Application Assistance: In accordance with the Accessibility for Ontarians with Disabilities Act, the Region of Peel is pleased to accommodate individual needs for applicants with disabilities within the recruitment process. Please email our team at HR Talent Acquisition if you require an accommodation to ensure your equal participation in the recruitment and selection process. 

 

 

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Posted Date 3 days ago(7/9/2020 11:05 AM)
PlannerPublic Works – TransportationRegular Full-Time The Role…..Reporting to the Supervisor of Transportation System Planning you will be a resource for management and staff in transportation planning related matters.  Responsibilities:- Primary author for various studies and research papers - Support multiple Project Managers to meet competing deadlines - Compile and analyze statistical information for the purposes of policy and report development - Review, comment on and coordinate comments from other departments on various transportation projects- Collaborate, develop and enhance partnerships with internal and external stakeholders to address Regional transportation plans and policies- Conduct transportation modeling and related analysis - Prepare reports for Regional Council - Provide support through research, writing, and analysis for the Region’s goods movement initiative, transportation plans and other transportation studies - Conduct research on best practices related to transportation planning- Other duties as assignedQualifications:- University degree in Engineering, Planning or related field- Master’s degree or further post-secondary education would be considered an asset- Minimum 3 years of experience in transportation planning environment- Knowledge of transportation planning matters including goods movement, land use planning, traffic impac analysis, travel demand forecasting, transportation policy and analysis, transportation systems evalutation and long-range network assessment- Excellent report writing skills- Abiility to work on a multidisciplinary team- Well developed interpersonal skills, along with polished communication skills- Analytical mindset and ability to problem solve- Strong project management skills- Membership in PEO or OPPI/CIP would be considered an assetLocation: Due to Covid-19, most of our offices are currently closed to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once our offices re-open you will report to 10 Peel Centre Dr, in Brampton.   Hours: 35 per week; Monday- FridayInterview: Our recruitment process will be completed with video conference technology. If this opportunity matches your interest and experience, please apply online
System ID
2020-10162
Post Close Date
7/16/2020 11:59 PM
Posted Date 23 hours ago(7/11/2020 11:42 AM)
Administrative Assistant to the Director, Community AccessContract Full-time Duration: up to 13 MonthsHuman Services-Community Access Provides confidential, proactive administrative support services to the Director and management team. Works collaboratively with the divisional management team to ensure a coordinated and cohesive approach to administrative matters. Major Responsibilities: - While maintaining confidentiality: manages information, requests, reports, documents and general paper flow to and from the Director’s office in a highly professional and timely manner.  Prioritizing action, response, and task work appropriately with enough advance and scheduled time to allow for effective execution.  Provides follow up and coordination for all associated tasks and actions- Actively manages a follow up system to ensure that work proceeds in a smooth fashion and that the Division Leadership Team is responsive to operational tasks and requests- Processes and reconciliation of expenses, express purchase orders and p-card purchases for the management team- Maintains and monitors inquiries from clients, and regional councillor’s and co-ordinates responses as required.  Maintains data for tracking and reporting purposes - Compiles inputs and maintains grievance data.  Inputs the information into the Human Services Grievance Tracking System and maintains the integrity of the data by ensuring information is inputted accurately and in a timely manner- Supports logging, tracking and filing of grievance decisions, files and sorts documents and correspondence both hard copy and electronic- Participates in the grievance process by coordinating meetings, collecting related information and documentation.  Liaises with the Human Resource Associate as requested for matters/research pertaining to the grievances for Human Services- Co-ordinates all schedules and is responsible for all logistics related to Director/Manager meetings, Joint/Divisional meetings and Labour Management Committee meetings and prepares materials,   minutes and all peripheral documents- Organizes and coordinates various divisional projects and initiatives; gathers information from a variety of resources for the management team to reviewQualifications: - Successful completion of post-secondary administrative studies program and/or a minimum of three years relevant experience or an equivalent combination of experience and education- Ability to apply discretion and confidentiality on divisional issues- Ability to work in a self-directed manner within a collaborative team environment- Ability to work effectively with all levels of staff and stakeholders (internally and externally)- Committed to client centered service with a high degree of tact, confidentiality and diplomacy- Demonstrated critical thinking skills- Excellent verbal communication skills to interact effectively with management, staff, clients, stakeholders and members of the public- Strong written skills needed for minute taking, creation of various documents and to draft program correspondence- Ability to effectively compile and analyze large amounts of complex information- Detail oriented to ensure a high standard of professionalism- Effective time management and organizational skills and the ability to deal with shifting/changing priorities and competing demands- Proven ability to problem-solve and be pro-active- Strong knowledge of the human services department’s structure, programs, services and culture would be an asset - Knowledge corporate administrative systems, policies and procedures, organizational structure and major corporate and departmental activities an asset- Strong technical knowledge to be able to seek out and introduce needed technologies to the team- Proficiency in MS Office applications including PowerPoint, SAMS, Lotus Notes, EIM, HRMS, Visio, knowledge of in-house human services software applications an assetLocation: Due to Covid-19, most of our offices are currently closed to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once our offices re-open you will report to  10 Peel Centre Drive Brampton, Suite B with travel to 7120 Hurontario Street, Mississauga.Hours: 8:30-4:30pm *some later evenings may be requiredInterview: Our recruitment process will be completed with video conference technology. If this opportunity matches your qualifications and experience, please apply online.   
System ID
2020-10161
Post Close Date
7/13/2020 11:59 PM
Posted Date 5 days ago(7/7/2020 4:16 PM)
The Region of Peel is looking for qualified Registered Nurses to be considered for future vacancies!  This is an open posting, you will be contacted when an opportunity is available – Please answer the questionnaire indicating your preferred work location   Why Should I apply? Care. Compassion. Love. Respect.  Pretty much sums up the needs of those who live and work in our long-term care centres. Our Long Term Care Services Plan will guide our work over the next 4 years and plays a key role in the Region of Peel’s vision of Community for Life. What drives us?  Providing excellent customer service to our residents and families - it’s in the heart of what we do! Are  you looking to deliver integrated, person-centred care in an engaged workplace?  Are you CNO Certified and bring passion and care to the work you do?  Come join our family as Registered Nurse and make a positive difference in people’s lives!  What's an Absolute Requirement?   Availability!   We are looking for candidates who are available and willing to take on a variety of shifts  ideal for those looking for part-time work.  Registered Nurse Health Services – Long Term CareReporting to the Director of Care (or designate) you will provide nursing care in accordance with the College of Nurses Standards of Practice, administrative policies and procedures of the centre, and other applicable legislation. Responsibilities:- Apply the Nursing Process in the provision of individualized care to residents- Responsible for the completion and updating, as required, of the Resident Plan of Care with input from the multidisciplinary team as required- Communicate pertinent resident information to members of the nursing team and documents nursing care provided for each resident- Responsible for the administration of medications and treatment as prescribed by the physician and in accordance with the College of Nurses of Ontario- Responsible for the safekeeping of drug and narcotic keys- Confer with physician on issues regarding residents’ health and carries out physician’s orders with follow-up documentation, as required- Function effectively as a team member and leader in co-coordinating nursing assignment according to priorities established on her/his shift- Communicate effectively and liaises with residents, families, visitors, Director of Care and other members of the multidisciplinary team- Provide supervision and assistance in the dining room to ensure that all residents receive the appropriate diet and experience quality dining service- Responsible for ensuring prompt response to nurse call and alarm systems- Provide leadership, oversee and evaluate nursing care provided by nursing personnel on his/her team in accordance with the Ministry of Health and Long-Term Care standards and policies and procedures- Participate in the evaluation of staff members on the unit, as part of a team process- Complete and analyze resident incident/accident reports, and implement corrective action as appropriate- Maintain a safe working environment by adhering to proper procedures and prompt reporting of unsafe conditions- Complete staff incident/accident reports and forwards to DOC and/or designate- Provide health teaching to residents and family and acts as an advocate- Maintain good relationships with the residents, staff, volunteers and visitors- Attend in-service education sessions, staff meetings, workshops, etc., as directed by the DOC to maintain competency in long-term care- Assist in the orientation of new nursing staff as required- Participate in relevant aspects of the Continuous Quality Improvement (CQI) program to evaluate and improve client services- Monitor CQI indicators and reports on a monthly basis to the DOC- Participate in committees as required- Present and assists in developing approved in-service education programs within the centre- Co-ordinate and attend resident care conferences- Monitor and control the usage of medical and personal care supplies- Report health and safety hazards, actively participates in eliminating causes of accidents, and performs emergency and occupational health and safety measures as required (WHMIS, Infection Control, Fire)- Perform other delegated duties as assigned Qualifications:- Current certificate of competence as a Registered Nurse with the College of Nurses of Ontario- Certificate in Gerontology is an asset- Experience in geriatric or long-term care, rehabilitation, medical/surgical, and psychiatric nursing is preferred- Strong leadership, interpersonal and teamwork abilities- Must have effective oral and written communication skills- Must be able to communicate appropriately with residents, staff, professionals, visitors and volunteers- Must be able to work independently and within a team structure- Proficiency in basic computer skills is a requirement- Must be physically able to perform all delegated dutiesInterview: Our recruitment process will be completed with video conference technology.  Compensation: As per the Collective Agreement (ONA)Location: Tall Pines, Peel Manor, Sheridan Villa, Vera Davis and/or Malton VillageHours of work: Part time and Casual opportunities as available - Various shifts, including days, evenings, nights, weekends and holidays If this opportunity matches your interest and experience, please apply online and complete the attached questionnaire Please note: Successful candidates hired to work within any of The Region of Peel’s Long Term Care Homes are required to provide the following information prior to hire: Vulnerable Sector Police CheckTB Skin TestingCOVID-19 Testing It is the responsibility of the successful candidate to pay for any associated costs of the above noted checks  
System ID
2020-10158
Post Close Date
7/28/2020 11:59 PM
Posted Date 4 days ago(7/8/2020 8:10 AM)
Advisor, Organizational Development and LearningCorporate Services, Human Resources Contract Full-Time; 6 Months Region of Peel’s Human Resources division is seeking an Advisor, Organizational Development and Learning who shares our passion for supporting an engaged, resilient and skilled workforce. With a collaborative and strategic approach, the Advisor will lead corporate-wide initiatives in the areas of diversity and inclusion training, team effectiveness as well as social, virtual and e-learning.  The RoleReporting to the Manager, Organizational Development & Learning, you will work at the strategic level across the organization, and will be responsible for the overall integration, delivery and monitoring of organizational development programs and services.  Your Responsibilities- In partnership with the Office of Culture and Inclusion, lead the implementation of a learning strategy to support the organization’s inclusion and diversity strategy and organizational values- In partnership with leadership teams and Human Resources colleagues, analyze and develop OD solutions to address team effectiveness needs in both virtual and in-person work environments- Assess root cause of team challenges and performance gaps, and advise people leaders and OD team members on appropriate interventions, including team-building, skill-building activities, facilitation design, performance improvement, curriculum design and development, vendor referral, and learning material design- In collaboration with the Organizational Development and Learning team and with the organization’s Learning Council, advise on corporate organizational development strategy and programming, based on analysis of the Region’s culture strategy, strategic plan, technology, and modern OD practices- Design and facilitate learning programs as required to support corporate change initiatives - Oversee vendor procurement and management for the delivery of instructor-led training, virtual and e-learningQualifications: - A university degree in Human Resources Management, Business, Adult Education, Organizational Development, or related field- Experience in corporate-wide strategy and program development in the areas of inclusion and diversity- A minimum of five years’ progressive professional experience in a large public sector environment in the design, development and implementation of organization-wide OD programs- Exceptional project management skills- Excellent partnership and relationship-building skills- Change management certification and experience- Leadership coaching certification is an asset- Proficiency in Microsoft Office Suite with an ability to learn new technology quickly- Demonstrated confidentiality, tact and diplomacy  Location: Due to Covid-19 most of our offices are currently closed to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once our offices re-open the primary location for this role is 7120 Hurontario Street, Mississauga, however this position will continue to have remote work options.Hours of Work: 8:30am to 4:30pm; Monday to Friday. Occasional weekend or evening coverage may be required.Interviews: Our recruitment process will be completed with video conference technology. If this opportunity matches your qualifications and experience, please apply online.
System ID
2020-10154
Post Close Date
7/14/2020 11:59 PM
Posted Date 6 days ago(7/6/2020 9:42 AM)
Labourer, Waste Management Public Works - Waste ManagementTemporary Part-Time, Duration: 6 months Under general supervision, performs a variety of manual duties and operates miscellaneous equipment in performing various Public Works functions Responsibilities:- Directs activities and customers to ensure vehicles and materials are dumped in an orderly and safe manner at Community Recycling Centres, Tranfer Stations and/or Compost Facilities- Maintains cleanliness and appearance of site and buildings- Loads and unloads supplies and equipment from trucks- Maintains and cleans heavy equipment- Provides prompt and efficient customer service- Performs winter maintenance including snow clearing and landscaping duties as required- Maintains a neat appearance and performs duties in a way that conveys a "positive image" of the Region of PeelQualifications:- Minimum Grade 12 education or equivalent with six (6) months job related experience- Able to operate and maintain a variety of manual and power equipment- Able to read, write, speak and understand English- Capable of accurately completing required forms and reports- Possess a Class “G” license in good standing- A valid "DZ" license in good standing would be considered an asset- Job testing may be required- Mechanical apptitude with willingness to work outside, hands on in all types of weather conditions and within compost facilityPlease note preference will be given to current members of the bargaining unit Location and Hours of Work: 395 Chrysler Dr, Brampton, ONThursday 9:30am - 5:00pm (7 hour shift), Saturdays and Sundays - 8:30am - 5:00pm (8 hour shifts)May be required to work additional shifts and may also be required to work evenings from the months of May-October If this opportunity matches your interest and experience please apply online
System ID
2020-10152
Post Close Date
7/13/2020 11:59 PM
Posted Date 7 days ago(7/5/2020 6:56 PM)
Care. Compassion. Love. Respect. Pretty much sums up the needs of those who live and work in our long-term care centres. Our Long Term Care Services Plan will guide our work over the next 4 years and plays a key role in the Region of Peel’s vision of Community for Life. We are looking for an exceptional Cook that brings passion and care to the work they do. What drives us?  Providing excellent customer service to our residents and families - it’s in the heart of what we do! We have the unique ability to touch and make a positive difference in people's lives. If you thrive on a career built on rewarding experiences this may be the opportunity for you. What's an Absolute Requirement? Availability - We have a variety of different work shifts that are appealing to those looking for part-time work or balancing between another part-time job.   CookHealth Services – Long Term Care What you'll be doing:- Prepare, cook and/or plan menu items as per posted menu and food production schedules- Directs Dietary Aides in the absence of the supervisor- Assists in the purchasing, receiving and storage of food and supplies and maintains food records as required- Understands basic nutrition, special diets and food safety- Follows Hazard Analysis Critical Control Points (HACCP) principles- Reports Health and Safety hazards- Maintains good relationships with the residents, staff, volunteers and visitorsWhat we're looking for:- High school diploma or equivalent- Graduate of a recognized cooking program from an accredited college or trade school- Red Seal (Cook 2) Certificate of Qualification provided by the Ministry of Training, Colleges and Universities as outlined in The Apprenticeship and Certification Act would be considered an asset- Must be willing to complete the Food Safety Certification course, as offered by the Public Health Division- Minimum two (2) years’ experience in quantity/batch cooking as well as fine plating presentation in an institutional or commercial kitchen- Must have effective oral and written communication skills - Must be able to communicate appropriately with residents, staff, volunteers and visitors- Must be able to direct staff in the absence of the Dietary Services Supervisor- Must be able to participate in the preparation and implementation of a cyclical menu- Working knowledge of computers applications such as MS Office is required- Must be physically able to perform all delegated dutiesLocation: 525 Main Street N., Brampton (Peel Manor LTC) We’ve put measures in place to protect the health, safety and wellness of our employeesHours of Work: Part-time - No guarantee of hours. Various shifts including days, evenings, weekends and holidaysMonday to Friday -  6:00am start (8 hour shift) / 7:30am start (5 hour shift)/ 11:30am shift (8 hour shift) plus every other weekend 6:00am start (8 hour shift) or 11:30am start (8 hour shift)Compensation: As per collective agreement (CUPE Local 966) Please note: Successful candidates hired to work within any of The Region of Peel’s Long Term Care Homes are required to provide the following information prior to hire:- Vulnerable Sector Police Check- TB Skin Testing- COVID-19 Testing It is the responsibility of the successful candidate to pay for any associated costs of the above noted checks Interview: Our recruitment process will be completed with video conference technology. If this opportunity matches your qualifications and experience, please apply online
System ID
2020-10150
Post Close Date
7/13/2020 11:59 PM
Posted Date 6 days ago(7/6/2020 8:00 AM)
Supervisor, Disability ManagementCorporate Services- Human ResourcesAre you a seasoned people leader who thrives on coaching, directing and mentoring a team of skilled disability management professionals?Do you have experience with adjudication for Short Term Disability and Long Term Disability claims ? Do you bring knowledge and applied experiences using the Employment Standards Act, Occupational Health and Safety Act, Workplace Safety and Insurance Act and the National Standard on Psychological Health and Safety in the Workplace? This may be the leadership opportunity for you!.... Reporting to the Manager of Health and Wellness, the Supervisor of Disability Management supervises a team of disability professionals and provides coordination and operational overview for the delivery of disability management, return to work and accommodation.  What you will do:- Oversee the execution of work ensuring the effective/ timely management of disability claims, accommodation, and early and safe return to work- Monitors and case manages employee claims, as well as manages employee expectations regarding non-supported claim outcomes- Reviews and  coordinates claims with insurer and medical consultant, to achieve desired outcomes and determine if third party assessments are required- Monitors and supports compliance with relevant municipal, provincial and national legislation, as well as corporate policy and best practices in the field, including privacy legislation and policies for a secure working environment- Provides considerable input and in-depth review when claims are moved to the grievance process, arbitration or the Human Rights Tribunal, working alongside other HR partners and internal Regional departments- Provides direction, mentoring and coaching, to ensure staff are effective in their roles. - Conducts research, reviews documentation, analyzes information, develops reports and presentations (including needs analyses), and makes recommendations related to the departmental objectives and projects- Monitors/ collects statistical data/ performs analyses/ reports on trends/ gaps/ issues/ opportunities/ risks related to the section- May negotiate resolution of complex problems with internal/ external stakeholders, community agencies, etc., while managing potentially competing interests, as related to claims- May manage a personal caseload of claims related to executive/ senior level employees, and potentially escalated claims- Develops strong working relationships with other Peel Region departments, who play a role in disability management, accommodation and return to work cases- Collaborates with insurer, WSIB, medical consultant, third party providers and others as required.- Supervises direct reports, including hiring, coaching, motivating, disciplining, assigning and delegating work, conducting performance reviews, and developing job objectivesWhat we require:- University degree in a health-related discipline, such as occupational health and safety, nursing, psychology, public health or a related field, with at least 5 years related experience in complex work environments (including both unionized and non-unionized workforce), or an equivalent combination of education and experience- 3 years of Supervision/leadership experience, preferably in disability management or a closely related area- Strong knowledge and understanding of claims adjudication and appeals process- Knowledge of relevant employment legislation (Employment Standards Act, Occupational Health & Safety Act, Ontario Labour Relations Act, Workplace Safety and Insurance Act, the Human Rights Code, and the National Standard on Psychological Health & Safety in the Workplace)- Solid understanding of the Region of Peel, municipal and regional government, including outsourced medical adjudication, internal stakeholders, and other potentially interested parties, and related policies, legislation and regulation at all levels of government.- Effective time management and organizational skills- Strong analytical or problem solving/ decision making skills- Strong oral and written communication skills- Good political acumen- Ability to collaborate and build strong relationships with diverse groups- Excellent skills in consulting, facilitation, influencing, and relationship management- Solid project management, process improvement and change management skillsLocation: Due to Covid-19, most of our offices are currently closed to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once our offices re-open you will report to 10 Peel Centre Drive Brampton, ONHours: 35 Hours per week; Monday- FridayInterview: Our recruitment process will be completed with video conference technology. If this leadership opportunity matches your qualifications and experience, please apply online. 
System ID
2020-10147
Post Close Date
7/20/2020 11:59 PM
Posted Date 6 days ago(7/6/2020 8:00 AM)
Supervisor, Community DevelopmentHuman Services- Community PartnershipsContract Duration: 13 Months  Reporting to the Manager, Poverty Reduction & Community Engagement, the Supervisor is responsible for the management and operation of a new Community Engagement Strategy inclusive of various community development initiatives.This portfolio will focus on the Affordable Transit Program, and community safety and wellbeing. Specifically, the issues of focus include: Poverty,anti-human trafficking, food insecurity and community engagement. The Supervisor will partner with other Human Services Divisions as well as other Regional Departments and various Community Partners and Stakeholders to address these issues. Responsibilities:- Supervise employees through a variety of activities including hiring, coaching, motivating, developing job objectives, disciplining, managing performance, assigning and delegating work, ensuring quality and service standards are met.- Leads a dedicated team of staff who provide direct service and support to individuals, neighborhoods/communities and system tables with the intended outcome of building capacity across sectors whereby strengthening overall community capacity leading to a productive, higher functioning Peel.- Supports the planning and resourcing of various engagement activities on behalf of the Human Services department across the region.- Work with senior management staff within the Department and across departments to support the sharing of information, engagement process and departmental planning.- Gathers information, trends, issues, gaps and statistics for inclusion in the development of Human Service planning and program design.- Supports the planning and development of and responsible for the implementation and evaluation of a Community Engagement Strategy.- Supports the planning and development of a community development plan which assists to build partnerships across system tables to support and elevate the priorities of the Region in partnership with stakeholders. - Conducts research to support the design, implementation and evaluation of programs from an evidence informed perspective with consideration of best practices and relevant literature.  - Develops partnerships with internal and external contacts in order to achieve major program objectives- Development of requests for funding, presentations to senior level management and council Qualifications:- Degree or diploma in a social or community related discipline- 5 years of work related experience or an equivalent combination of education and experience- 3 years of supervisory experience, or experience directly related to the oversight of staff and/or volunteers- Requires in depth working knowledge of Community Development principles and familiar with frameworks such as results based accountability and collective impact as methods to measure population level change.- Extensive skills in negotiation, facilitation, and consensus building- Experience with project management, leadership, and coordinating community activities- Working knowledge of change management principles- Ability to work at a high level with senior management staff from Police, Region, local municipalities, Boards of Education, Executive Directors etc- Demonstrates team leadership and participation skills, involving both government and community stakeholders- Well-developed communication skills both oral and written- Ability to develop an evaluation framework inclusive of outcomes, strategies and indicators- Ability to evaluate and analyze data, making recommendations and improvement suggestionsLocation: Due to Covid-19, most of our offices are currently closed to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once our offices re-open you will report to 10 Peel Centre Drive, Brampton, ON.Hours: 35 hours per week; Monday to FridayInterview: Our recruitment process will be completed with video conference technology.  If this leadership opportunity matches your qualifications and experience, please apply online.
System ID
2020-10146
Post Close Date
7/20/2020 11:59 PM
Posted Date 6 days ago(7/6/2020 8:00 AM)
Supervisor, Service DeliveryDigital and Information Services - Community Connections2 Positions Total- 1 Regular Full Time and 1 Contract Full Time - 18 Month Contract  Are you an inspirational leader who has experience working with a Call Centre environment? Do you pride yourself on building and nurturing strong relationships? Are you motivated to guide, mentor, develop and supportyour staff while being customer focused who is creative and driven by results?This may be an opportunity for you! The role… The Supervisor, Service Delivery leads a multi-channel service team within the Customer Contact Centre (CCC).  This unit is the first point of access for Regional programs and services as well as 311. It provides first-contact resolution of general inquiries and completes requests for service through the telephone and omni-channels. The Contact Centre operates in a 18/7 environment 365 days a year.  What you will do:- Supervises, coaches and mentors a team of Contact Centre staff and regularly monitors and analyzes the performance of team members - Plans operational strategies and develops and implements work plans- Monitors the Customer Contact Centre service delivery, ensures gathering and reporting of suitable KPIs and mobilizes resources to resolve service delivery issues - Implements a quality service approach to ensure the highest level of customer satisfaction by monitoring the quality of customer interactions through the use of workforce optimization software. This includes reports regarding CSR/team performance- Completes analysis of data in order to provide recommendations to program partners for effective decision making to support operational excellence- Reports on operational activities, monitors performance, and reports on service effectiveness in order to improve client satisfaction- Meets with program partners on a regular basis to manage service delivery expectations- Negotiates, establishes and maintains service level agreements between the program areas and the Customer Contact Centre- Maintains strategic partnerships with Regional stakeholders, community partners and local area municipalities and other levels of government in order to implement multi-jurisdictional service delivery solutions- Identifies and collaborates with D&IS technology requirements and resources to resolve any process/support related issues- Ensures outcomes provided by D&IS supports client department deliverables without negative impact/ risk to departmental and/or regional goals- Advocates on behalf of the Community Connections within D&IS by representing client needs, perspectives and requirements - Participates and collaborates with the Community Connections leadership team on short term and long-term planning- Establishes and communicates business objectives to CSRs and program partners and manages escalated situationsWhat we require:- Post-secondary degree or diploma in a Business Administration field combined with  five years of working experience in a call centre or customer service environment; An equivalent combination of education and experience may be considered- 3 years of experience as a Leader/Supervisor within a call centre environment - Excellent knowledge of call centre environments and industry standards- Organizational Change Management certification or equivalent designation is preferred - Lean and or Six Sigma certification (Greenbelt) or equivalent designation is preferred- Knowledge of Agile project management methodology - Strong knowledge of Cloud Contact Centre software is a considerable asset- Highly proficient in MS Office applications including MS Project, PowerPoint and Excel- Able to deliver change management efforts and assist people with adapting to change- Knowledge of telephony software, processes and standards- Proficiency in the use of workforce optimization software and Customer Relationship Management (CRM) software- Experience working with platform-based solutions- Understanding of quality assurance, training, scheduling methodologies related to call centres- Demonstrated analytical, critical thinking, problem solving, and issue resolution skills in situations where the problem may be technical, managerial or interpersonal- Self-motivated and results oriented with the ability to address client’s needs and issues- Ability to cultivate and collaborate to maintain cross functional relationships to deliver customer service excellence- Strong written and verbal communication skills- Excellent analytical skills with the ability to produce well written reports, as required- Strong organizational and time management skills with the ability to multi-task in a dynamic team environmentLocation: Due to Covid-19, most of our offices are currently closed to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once our offices re-open you will report to 7120 Hurontario Street, Mississauga ONHours: 35 Hours per week; Monday- FridayInterview: Our recruitment process will be completed with video conference technology. If this leadership opportunity matches your qualifications and experience, please apply online.
System ID
2020-10145
Post Close Date
7/20/2020 11:59 PM
Posted Date 1 week ago(7/2/2020 1:38 PM)
Accounts Payable CoordinatorContract duration: 1 Full-time 13 month contract and 1 Part-time 13 month contract Corporate Finance  The role: Reporting to the Supervisor, Accounts Payable, the Accounts Payable Coordinator plays an important role within the Corporate Finance team. In this role your impact will be felt as you efficiently and accurately process payments and control expenses.  In this role you will be accountable for:- Ensuring all payment requests are properly authorized and receipt of services/goods acknowledged prior to processing the item for payment- Ensuring HST tax is properly assessed and rebates are captured- Ensuring all document processing adheres to Purchasing by-laws and Regional policies and procedures. Ex: expense claims, payment certificates and cheque requests- Inputting payment documents into the PeopleSoft Financial System- Reconciling supplier statements to the documents on hand or details in the system- Inputting and/or updating accounts payable vendor information in the systemQualifications:- High school diploma with several years in a computerized on-line accounts payable environment- Additional accounting courses would be an asset- Thorough knowledge of all accounts payable functions, including the ability to prepare and reconcile reports- Knowledge of the Region of Peel’s accounts payable procedures would be an asset- Excellent organizational, communications and customer service skills are required in order to deal effectively with the public, vendors and internal staff- Excellent keyboarding skills Location: 10 Peel Centre Drive, Brampton + remote work. We’ve put measures in place to protect the health, safety and wellness of our employees.Hours: Full-time- 35 hours/week, Part-time- 15 hours/weekInterview:Our recruitment process will be completed with video conference technology.  If this opportunity matches your qualifications and experience, please apply online. 
System ID
2020-10143
Post Close Date
7/12/2020 11:59 PM
Posted Date 2 weeks ago(6/30/2020 10:00 AM)
Business Systems Analyst, Program SolutionsDigital and Information Services – IT SolutionsContract Duration: Approximately 18 monthsPay Band: $69,245 - $86,557 Reporting to the Supervisor, Program Solutions and Support, you are responsible for application support and conducting the business systems analysis activities required to understand the structure, policies and operations of programs across various business units within the Enterprise Asset Management (EAM) program including IT to recommend and support software/hardware solutions that enable the program to achieve its goals. The analysis can be conducted at enterprise, program, service, process, project or functional levels. You will elicit the needs in terms of functional, non-functional or information requirements of the technology solution and manage the requirements elicitation activities from the initial stages to delivery and support of the technology solution.  Responsibilities: - Perform requirements management by managing requirements conflicts, issues and changes including appropriate communication between the Technology department, Enterprise Asset Management (EAM) team and other business units to ensure that both the stakeholders and project team remain in agreement and informed on the solution scope- Prioritize and progressively elaborate stakeholder and solution requirements and acceptance criteria to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders- Assess proposed solutions to determine which solution best fits the business need- Assist in performing production application support as needed. - Assist with defining and maintaining operational support models and related roles and responsibilities across the Technology, business stakeholder, and external vendor support teams as needed- Conduct software assessments and cost benefit analysis to determine if proposed software meets business needs- Identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution- Document the analysis outcome using formal techniques such as workflow diagramming- Use case analysis, process mapping and conceptual information/data modeling amongst others- Develop/assist with the development of business cases to properly justify projects or efforts intended to bridge the gap between the business needs and an implemented solution- Translate the functional or user requirements into system concepts and system specifications including the determination and documentation of non-functional requirements and technical constraints- Depending on the type of approach (package purchase - custom development), you may also carry out directly or indirectly activities such as writing of technical specifications for RFPs, solution architecture and design, build, system test or technical acceptance from vendor, user manuals, technical documentation and solution deployment- Assist with usability and solution acceptance testing to ensure agreed upon requirements are properly supported by the delivered solution, and conduct Threat Risk Assessment (TRA)Qualifications: - College diploma or university degree in Computer Science/IT/Engineering/Business Administration- A minimum of 3 years’ experience as Business or Systems Analyst- Certified Business Analysis Professional (CBAP) certification from International Institute of Business Analysis would be considered an asset- Experience on multiple complex integration requirements is preferred- Aware of model driven architecture (MDA), and service-oriented architecture (SOA) and UML modeling notations- Extensive experience in leading requirement workshops and conducting Joint Application/Analysis Design (JAD) sessions- Expertise in all aspects of the software development life cycle along with strong organizational and presentation skills- Practical knowledge of agile methods and traditional (waterfall) methods- Aware of best practices in information technology service and solution delivery such as PMBOK, COBIT, ITIL with some project and vendor management skills - Understanding of the following software development and design tools would be considered an asset: Oracle, .NET, Visual Studio, SQL Server, XML, Toad, Erwin, DB Scripting (PL_SQL, Transact SQL), Salesforce, GitHub, Crystal Reports and other similar application development tools- Able to travel to various regional locations; and able to work evenings, weekends and holidays, on-call rotation and/or shift work Location: Due to Covid-19, most of our offices are currently closed to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once our offices re-open you will report to 10 Peel Centre Drive, Brampton. Hours: 35 hours/week; Monday to Friday. Flexibility required to work evenings & weekends as required. Interview: Our recruitment process will be completed with video conference technology. If this opportunity matches your qualifications and experience, please apply online. 
System ID
2020-10142
Post Close Date
7/14/2020 11:59 PM
Posted Date 3 weeks ago(6/24/2020 8:00 AM)
Senior Legal Counsel or Legal Counsel, Business LawCorporate Services - Legal Services Contract Duration:  Approximately Twenty-Four (24) month Contract  We’re growing our division to handle increased workload at the Region of Peel. Review/draft/negotiate contracts/procurement processes in affordable housing, waste management, large infrastructure construction. Complex public procurement team work, strategic direction and corporate/commercial advice to Regional staff.  Social Services funding, services and capital build contracts, IT, IP, Public Health, Council report and by-law development, and privacy issues all form part of the diverse practice of the Business Law Team. Lawyer Success requires:- LL.B./J.D. degree, member in good standing of the Law Society of Ontario; - Minimum 3 years experience in practice areas indicated, may consider others with direct Ontario municipality experience;- Excellent communication, drafting, advocacy, analytical and problem-solving skills;- Demonstrated track record of sound judgment, tact, patience, composure under pressure, ability to work collaboratively with diverse staff, providing practical legal advice to support the Region’s multiple enterprises, often under time constraints;- Experience at a municipality in the areas indicated is of greatest interest, serving client groups, liasing with senior management/front-line staff/provincial and federal government;- Strong working knowledge of legal framework for upper-tier municipal setting including the Municipal Act, 2001, Planning Act, HSA, MFIPPA, PHIPA, HPPA, and operational by-laws; Location: Due to Covid-19, most of our offices are currently closed to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once our offices re-open you will report to 10 Peel Centre Drive, BramptonHours: 8:30am-4:30pm with flexibility and work at home options; Monday to Friday Interview: Our recruitment process will be completed with video conference technology  If this opportunity matches your interest and experience, please apply online.   
System ID
2020-10128
Post Close Date
7/15/2020 11:59 PM
Posted Date 1 month ago(6/2/2020 11:08 AM)
Position:                 Articling StudentContract Duration:   Approximately twelve (12) months, commencing August 2021Department:            Corporate ServicesDivision:                   Legal Services The Region of Peel is able to offer a unique and highly attractive articling experience to our potential candidates. Working with Legal Services at the Region of Peel combines the work-life balance and supportive environment of a government office with the broad range of practice areas and commitment to service of a large full-service law firm.  Primary Responsibilities: The Articling Student will:- Provide legal research assistance.- Prepare memoranda and legal opinions.- Provide legal support on a broad range of files in each of the three practice areas described below.- Dispute Resolution - providing legal representation by appearing in court, before administrative boards and tribunals, and in mediation and arbitration of all types. Diverse Regional client groups include all departments, as well as the Peel Police Services Board. Construction liens, labour and employment, personal injury and commercial litigation matters are typical. Expectations include: providing research support, preparing pleadings and documents and representing the Region of Peel before courts and tribunals.- Business Law - drafting legal documents and providing legal research to support clients in affordable housing, IT, waste management, water & wastewater servicing. Providing legal advice on the Municipal Act, 2001, Planning Act, Municipal Freedom of Information and Protection of Privacy Act, and other relevant municipal legislation. Preparation and enactment of municipal by-laws and creation of policy within the municipal jurisdiction for administrative decision making.- Property Law - assisting with the acquisition and disposition of real property, both residential and commercial, as well as preparing documents relating to leasing, licensing, expropriation and environmental site concerns. Exposure to title searching, agreements of purchase and sale and securing easement rights for roads and municipal infrastructure projects. Assistance with land development agreements and tribunal representation at the Land Planning Appeals Tribunal.Qualifications:To be eligible for the Articling Student position, candidates must meet the following minimum requirements:- Completion of LL.B. or J.D. or enrollment in final year of academic study at an accredited law school, or LSO approved equivalency;- Class G driver’s license and access to a reliable vehicle; and- Such other articling student eligibility requirements as required by the Law Society of Ontario. Application Requirements:Together with your resume, please provide a cover letter and your undergraduate, graduate (if applicable) and law school transcripts.  A writing sample may be required from those students who are offered interviews. Compensation: Band 5 as per Non-Union Salary Structure, plus comprehensive benefitsLocation:  10 Peel Centre Drive, BramptonHours of work: 8:30am - 4:30pm Monday to Friday (35 hours per week) Please note that the 2020/21 articling position has been filled. Applications for the 2021/22 articling term will be accepted until July 20, 2020. Interviews are expected to occur in early August.  If this opportunity matches your qualifications and experience, please apply online.
System ID
2020-10056
Post Close Date
7/20/2020 11:59 PM