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Representative – Utility Receivables Public Works – Operations SupportContract, Full-Time, Duration: 13 MonthsReporting to the Supervisor, Utility Receivables, the Representative – Utility Receivables is responsible to address and resolve collections issues for water and wastewater customer accounts that are in arrears. Responsibilities:- Review and investigate account issues and be prepared to respond to customer inquiries and resolve problems related to past due water and waste water accounts via telephone, email etc.- Generate, review, validate and prepare pre-tax letters to mail to customers with accounts in arrears- Prepare Certificate of Arrears as requested by lawyers’ offices to validate the account status - Review and process account adjustments on the billing system (CC&B) to ensure follow through with the collections process- Respond to customer requests for payment arrangements by assessing and determining account eligibility.- Identify, research, troubleshoot account discrepancies and resolve and make corrections in consultation with the team lead and/or supervisor - Liaise with internal stakeholders to process account adjustments such as refunds for duplicate payments, payments to wrong account, transfer between customers, etc.- Follow-up and address all customer inquiries and delinquent account issues while adhering to Regional policies, by-laws and procedures- Adhere to and exhibit excellence in customer service, while managing difficult customer interactions.- Any other related duties as assigned Qualifications:- Post-secondary education, complemented with minimum 2 years relevant work experience- Exceptional customer service skills, focused on the customer experience and customer service- Demonstrated ability to respond in a professional manner to complex customer situations- Excellent interpersonal and communication skills both verbal and written to communicate both with internal and external clients - Effective time management and the ability to work independently and within specified deadlines - Ability to prioritizes and work multiple tasks effectively while maintaining high quality work- Working knowledge and experience of computer applications such as Microsoft Office- Strong analytical and mathematical skills to support effective decision making and problem solving - Experience with Customer Care and Billing (CC&B) would be considered an asset Location: One (1) contract full-time, duration of 13 months, located at 10 Peel Centre Drive, Brampton.Hours of Work: 8:30am – 4:30pm Monday to Friday If this opportunity matches your qualifications and experience, please apply online
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Truck Driver II - 2 PositionsPublic Works – TransportationRegular Full TimeCUPE LOCAL 966- Public Works Under general supervision performs manual and equipment operating duties in the performance of various Public Works functions Responsibilities:- Transport construction and maintenance materials and equipment- Responsible for all aspects of the load including tarping, tie downs and may be required to assist in unloading- Operates combination unit for plowing, de-icing material spreading, liquid applications for anti-icing, road watering and snow removal operations- Performs snow clearing and material spreading activities in conjunction with contracted equipment in single or echelon format- Operates sewer flusher equipment for the purpose of road and entrance culvert cleaning activities- Performs routine road patrol duties and inspects road system assets and attributes and provides accurate feedback to foreperson/supervisor, identifies possible causes and suggests remedies- Accurately completes forms and reports both via written form and electronically using computer software- Accountable for tools, equipment and vehicles as assigned- May assist/perform other seasonal vehicle maintenance/repair duties such as mount/dismount of plow and harness- Applies Ministry and Regional safety precautions and procedures while performing duties and reports Health & Safety hazards- Maintains a neat appearance and performs duties in a way that conveys a "positive image" of the Region Qualifications:• Minimum grade 12 education or equivalent• Class “DZ” license in good standing• Minimum one year job related experience• Physically able to perform all duties and requirements of the job• Able to read, write and understand and speak English• Must be capable of accurately completing work forms and reports• Training in Commercial Vehicle Operations Registrations (CVOR) is required• Ability assessment will be conducted by Fleet Safety Preference will be given to qualified candidates who are currently in the bargaining unit. Location: 2 Copper Road, Brampton, ON (Copper Yard)Hours of Work: 7:30 a.m. – 4:00 p.m. Monday to Friday. AWW may be in effect. Will be required to work shifts and take part in on call rotation including midnights and afternoon shifts.Must be willing to work overtime If this opportunity matches your qualifications and experience please apply online
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Water/Wastewater Operator IIPublic Works – WaterRegular Full-Time Under general supervision, performs manual and equipment operating duties in the performance of various Public Works construction, maintenance or operational functions Responsibilities:- Maintains, operates and inspects water distribution and wastewater collection system assets- Performs water quality and system tests and takes corrective actions- Ensures all work is performed in compliance with relevant standards, legislation and regulations- Performs hand excavation, backfilling, restoration works, concrete work and pipe laying- Cleans sewer mains, laterals and manholes of debris and sediment- Maintains a neat appearance and performs duties in a way which conveys a "positive image' of the Region Qualifications:- Minimum grade 12 education or equivalent- Minimum one (1) year of job related experience- Minimum acceptable MOE certification is Water Distribution Class 1 and Wastewater Collection Operator-in-Training (OIT) certificate with a preference for progressive advancement of certification to the subsystem class level- Meter Installers Certificate preferred- Ability to operate and maintain a variety of manual and power equipment- Ability to read, write, speak and understand English- Capable of accurately completing work forms and reports- Must have a working knowledge of computers- Must have a working knowledge of applicable regulation as it applies to compliance- Must successfully complete mandatory renewal training- Requirement to obtain Meter Installers Certificate- Physically able to perform requirements of the job- Possess a Class “GZ” license in good standing with preference for “DZ”- Must be willing and available to work independently on shifts- Testing may be required Preference will be given to qualified applicants who are currently in the bargaining unit Location: One (1) Regular-Full-Time, 3515 Wolfedale Road, Mississauga (Wolfedale Yard)Hours of Work: 7:00am – 4:00 pm Monday to Friday. AWW may be in effect, shift work may be required If this opportunity matches your qualifications and experience, please apply online
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Primary and Advanced Care ParamedicsPeel Regional Paramedic Services Available PositionsTemporary Part Time: up to fifty (50) vacancies of duration of up to twelve (12) months Do you have a passion to care and support the wellbeing of the people within our community? If you strive to help others through good and challenging times, then the Region of Peel is looking for you to join our Paramedic family. Each year we respond to over 135, 000 calls and are recognized leaders in pre-hospital care, innovation and research. How do we do this some may ask, through team work and support. If you are looking to join a Paramedic Service that is cutting edge, professional and thrives on each other’s successes then look no further. The Position Primary Care Paramedic Hourly Rate: $36.52 /hr- $38.80/hr Advanced Care Paramedic Hourly Rate: $40.92/hr- $43.46/hr - Days, Peaks, Nights (12 hour shifts) - up to forty two (42) hours a week- Flexible part-time schedules, as well as long/short-term assignments following platoon rotations are available Qualifications:- Qualified to work in Ontario as per the Ambulance Act (https://www.ontario.ca/laws/statute/90a19)- Diploma in Ambulance and Emergency Care OR graduate from an approved Ontario Primary Care Paramedic training program no later than May 1st, 2019 OR completed equivalency - Minimum A-EMCA or A-EMCA pending- Applicants for an Advanced Care Paramedic position MUST be currently certified, active and in good standing with an approved Ontario Base Hospital Program- Valid Class “F” license OR equivalent that meets the requirements of the Ambulance Act- Valid CPR certification at the HCP OR BLS level (issue date 2019)- Applicants must hold a successfulPhysical Abilities Assessment (PAA completed by Sibley & Associates – Cira Health Solutions OR an Ottawa Paramedic Physical Abilities Test (OPPAT). Physical assessments (PAA OR OPPAT) must be completed no earlier than September 19th, 2018. For more information or to schedule an appointment please contact SIBLEY & ASSOCIATES – CIRA HEALTH SOLUTIONS @ 1-800-363-8900 or online @ https://portal.scm.ca/cira-paa/; OR OTTAWA PARAMEDIC PHYSICAL ABILITIES online @ https://specialprojects.wlu.ca/oppat/ Why Should I Apply? Join a Paramedic Service that is recognized for its patient centric focus, cardiac survival rates, and research initiatives. With Peel Regional Paramedic Services you can choose the path of paramedicine you wish to pursue. Below is a list of some of the exciting initiatives available to our Paramedics: - Pre-Hospital Research Programs- Community Engagement/Outreach Programs- Advanced Care Paramedic Training - Primary Care Paramedic Autonomous IV Training - Tactical Paramedic Program- Rapid Response Program- Peer Support Program Documentation Requirements: - For currently certified and active Ontario Paramedics In order to be considered for this role you must upload the following documents to your profile by January 2, 2019:- Class F Driver’s License or equivalent- AEMCA or ACP certificate- College(s) certificate/diploma- Paramedic Certification letter from an Ontario Base HospitalSave the completed documents as one file & upload to your profile, following the below instructions: a) Log in here. If you do not know your password, you can reset it here. b) Click on 'Update your profile'c) Scroll down to 'Additional Documents' and upload your documents as one file. Next Steps for certified and active Ontario Paramedics…Interview dates for those under consideration are to be determined in the New Year. All communication and invitations will be completed via email. Ensure you regularly check your email. All invitation responses will be on a first come first serve basis. - For all other qualified applicants (*including Paramedic students) In order to be considered for this role you must upload the following documents to your profile by January 2, 2019.- Class F Driver’s License or equivalent - AEMCA certificate or MOHLTC Equivalency Certificate or Expectation to graduate letter (AEMCA pending students must submit a letter from their college confirming that they are expected to graduate on or before May 1st, 2019) Save the completed documents as one file & upload to your profile, following the below instructions: a) Log in here. If you do not know your password, you can reset it here. b) Click on 'Update your profile'c) Scroll down to 'Additional Documents' and upload your documents as one file. Next Steps for all other qualified applicants (*including Paramedic students)…Email invitations to participate in our written exam scheduled to take place on Saturday January 19th, 2019 will be sent to candidates under consideration in the New Year. All communication and invitations (written assessment, interview, practical assessment and driver testing) will be completed via email. Ensure you regularly check your email. All invitation responses will be on a first come first serve basis. For more information and recruitment time-lines please visit: Becoming a Paramedic 1-2-3 If this opportunity matches your qualifications and experience please apply online by midnight, December 24th, 2018 Please note: Successful candidates are required to provide the following information prior to hire:- Vulnerable Sector Police Check- Completed Health Questionnaire- Influenza Declaration- All other documentation listed on the HRI Checklist 2019The associated documents for completion will be provided to candidates moving forward to the interview stage of the recruitment process.
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Housekeeping/Laundry Aide (Temporary Part-time)Health Services - Long Term CareDavis Centre, 80 Allan Drive, Bolton UFCW Davis Centre, Long Term Care Home is looking for a Housekeeping Aide that has experience in housekeeping and that brings passion and care to the work they do so why not choose a rewarding career with The Region of Peel's Long Term Care? What's an Absolute Requirement? Availability! What drives us? Providing excellent customer service to our residents and families - it’s in the heart of what we do! We have the unique ability to touch and make a positive difference in people's lives. If you thrive on a career built on rewarding experiences this may be the opportunity for you. Do you enjoy working in a fun, team-centred environment? Apply today! Position Summary: Performs housekeeping and laundry services in accordance with local policies, procedures, and operational needs. Maintains cleanliness of resident home areas, including furnishings and equipment. Performs laundry duties in order to meet the linen and clothing needs of the residents.Responsibilities for Housekeeping:- Mops, sweeps, buffs, strips, and refinishes all floor surfaces.- Washes walls, air vents, light fixtures, windows and ledges.- Vacuums and shampoos carpets and upholstered furniture.- Removes waste, keeps all containers clean and lined.- Takes action promptly to identify and address offensive odours.- Replenishes supplies, including paper towels, tissue and soap dispensers- Reports building deficiencies, faulty equipment, hazards, and pest concerns. - Ensures cleanliness and safety of assigned work area.- Follows all policies and procedures, including relevant codes and standards.- Maintains good relationships with the residents, staff, volunteers, visitors, and clients.- Attends education sessions, meetings, and workshops.- Assists in the orientation of new facility services staff.- Participates in Continuous Quality Improvement Program and committees.- Performs other duties as assigned.Responsibilities for Laundry:- Maintains quota linen supply levels for all carts that supply the resident home areas/units.- Delivers carts to each resident home area/unit based on the required daily need.- Removes soiled linen from designated areas and delivers it for processing.- Sorts linen as per policy and programmed wash formulas.- Completes laundry log sheets and reports.- Washes, dries, folds, racks linens, and residents’ personal clothing. - Labels all resident clothing and delivers to residents’ rooms within forty-eight (48) hours.- Delivers all clean personal laundry to residents’ rooms on a daily basis.- Ensures equipment and supplies within work area are well maintained.- Reports building deficiencies, faulty equipment, and hazards.- Cleans walls, floors vents, fixtures, windows and ledges within laundry area as required.- Cleans dryer lint filters after each shift.- Follows all policies and procedures, including relevant codes and standards.- Maintains good relationships with the residents, staff, volunteers, visitors, and clients.- Attends education sessions, meetings, and workshops.- Assists in the orientation of new facility services staff.- Participates in Continuous Quality Improvement Program and committees.- Performs other duties as assigned. Qualifications:- Grade 10 or equivalent education is required- Previous experience in a housekeeping role- Must have effective oral and written communication skills in English- Must be able to communicate appropriately with residents, staff, suppliers, visitors and volunteers- Must be physically able to perform all delegated duties. Location: 80 Allan Drive, Bolton (Davis Centre LTC)Hours of Work: The shift is 7:00am to 3:00pm, with no guarantee of hours, but you must be available to work weekends and holidays. If this opportunity matches your qualifications and experience, please apply on-line. Please note: Successful candidates hired to work within any of The Region of Peel’s Long Term Care Homes are required to provide the following information prior to hire: · Vulnerable Sector Police Check· TB Skin Testing It is the responsibility of the successful candidate to pay for any associated costs of the above noted checks
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Adult Day Support Worker (Casual)Peel Manor, Health Services – Long Term CareCUPE LOCAL 966 Reporting to the Adult Day and Community Services Supervisor (or designate) the Adult Day Support Worker will be responsible for the provision of personal care to clients while attending the Adult Day Service. Responsibilities:- All activities of daily living, eating, bathing- Supporting restorative, health promotion/wellness initiatives as part of the interdisciplinary team- Client centred services are offered to ensure that clients achieve maximum independence- Provide a variety of services to meet individual needs- Assist with the management of client medications- Adult Day Support Worker responsibilities as per job description. Qualifications:- Personal Support Worker Certificate, graduation from a program whose curriculum has been approved by the Ministry of Training, Colleges and Universities is required- Previous experience of at least one (1) year in a community setting or an Adult Day Service or Long Term Care setting is preferred- Must have and maintain a valid CPR/First Aid Certification- Food Handler Training Certificate required- Pharmacology Certification is required- Computer skills are required as well as other technological tools to perform routine duties- Must be able to adapt his or her current skills and knowledge to new situations- Effective oral and written communication skills in English, and a good understanding of customer service concepts- Must be able to communicate appropriately with the clients, staff, visitors, volunteers and medical professionals- Must be able to work well with others in a team setting. Location: 525 Main Street N., Brampton (Peel Manor, LTC)Hours of Work: Must be available to work Monday to Friday from 7:30am-6:00pm If this opportunity matches your qualifications and experience, please apply on-line. Please note: Successful candidates hired to work within any of The Region of Peel’s Long Term Care Homes are required to provide the following information prior to hire: - Vulnerable Sector Police Check- TB Skin Testing
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Disability Management SpecialistCorporate Services - Human ResourcesContract Duration - 13 Months The Role: The Disability Management Specialist (DMS) will report to the Supervisor, Disability Management. They will be knowledgeable in providing expert advice and guidance to management, union representatives and employees regarding Disability Management, workplace accommodations (STD/LTD) or WSIB related claims. Responsibilities: - Maintaining effective communications with Insurer/WSIB, Human Resources partners, management, unions, employees and service providers, as required, to facilitate timely return to work programs- Researching assistive devices, technology and innovative accommodation solutions- Collaborating with workplace parties to resolve barriers to successful and sustainable accommodation and return to work plans- Reviewing job demands and identifying suitable work while adhering to the essential duties as they are key elements to ensuring successful return to work solutions that are cost efficient and effective- Providing statistical dataQualifications: - A minimum of five (5) years experience in Disability Claims Management (preferably within public sector environment)- Post-secondary education in a health- related field i.e. Disability Management Specialist (CDMP), Vocational / Rehabilitation (CRVP) Occupational Health Nursing (COHN), Health and Safety (CRSP)- Occupational Health Nursing would be considered an asset - In-depth knowledge of the Ontario Human Rights Code, its practices and procedures (including the duty to accommodate), Occupational Health and Safety Act (OSHA), Workplace Safety and Insurance Act (WSIA) and Employment Standards Act ESA)- Excellent interpersonal, communication, organizational, analytical, problem solving, critical thinking and decision-making skills- Experience with claims management in a unionized environment- Proven ability to manage time effectively in a fast-paced environment- Strong customer service skills, including exercising tact, diplomacy and sensitivity when dealing with employees in a multi-union environment- Ability to work as both a team player and independently, with minimal supervision Location: 10 Peel Centre Drive, Suite A, BramptonHours of Work: 35 hours/week – Monday through Friday If this opportunity matches your qualifications and experience please apply online.
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Coordinator Public Works Customer ServicePublic Works – Operations SupportContract Full-Time, Duration: 13 Months Reporting to the Supervisor, Public Works Customer Service, you will be responsible for maintaining the quality of service provided by the Public Works Customer Service (PWCS) team through training, coaching and efficient scheduling. You will be joining a Tier II Call Centre and Emergency Response Centre that operates 24/7/365. Responsibilities:- Identifies, plans and carries out process improvement initiatives designed to make workflow more effective and efficient- Responsible for creating and maintaining the training materials and procedures for PWCS Customer Service Reps. Delivering the training and ensuring that new staff have achieved the minimum level of performance before taking calls- Administrator for Hansen Knowledge Base document additions and changes- Maintains the Hansen Asset records for two-way radio equipment used on the VCOM radio system- Participates in the creation and documentation of any new procedures when new clients or programs are added- Conduct needs-analyses to determine development and education needs of staff for various programs- Creates and maintains templates for frequent inquiries sent to the email boxes maintained by PWCS- Runs Hansen IMT reports in order to analyze and report on the quality of CSRs documentation- Regularly monitors and analyzes the Avaya Call Management System (CMS) Supervisor reports to identify any adherence concerns- Manually creating, posting and maintaining the staff schedules for our 24/7 operation- Oversees the administration of the Agent on Standby pilot program- Will develop protocols and maintain process records in relation to a Working from Home program- Resolves escalated customer issues or incidents- Conducts research and identifies industry trends and best practices- Develops and maintains collaborative relationships with colleagues and stakeholders Qualifications:- Post-Secondary education in Business Administration or related field- Minimum of three (3) years’ experience within customer service with preference given to Call Centre experience- Ability to build and maintain relationships with both internal and external stakeholders- Strong analytical skills with polished communication both written and verbal- Extensive customer service abilities, organized and able to work independently- Effective time management skills with ability to prioritize workload based on importance- Ability to support, coach, mentor and develop employees- Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Visio) - Available to work various shifts to accommodate coaching for staff working in a 24/7 environment Location: 10 Peel Centre Drive, Brampton, ONHours of Work: 35 hours per week, Monday to Friday, 11:30am to 7:00pm If this opportunity matches your qualifications and experience, please apply online
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Registered Nurse (Full-time) Sheridan Villa, Long Term Care HomeHealth Services – Long Term Care We are looking for dedicatedRegistered Nurses that are CNO Certified that bring passion and care to the work they do so why not choose a rewarding career with The Region of Peel's Long Term Care Division? What's an Absolute Requirement? Availability - Please check out our hours of work below to see if this is the right fit for you... Availability required for various shifts that include: days, evenings, nights, weekends and holidays What drives us? Providing excellent customer service to our residents and families - it’s in the heart of what we do! We have the unique ability to touch and make a positive difference in people's lives. If you thrive on a career built on rewarding experiences this may be the opportunity for you. Do you love interacting with people, enjoy working in a fun, team-centred environment and expressing your creativity and talents? Apply today! Reporting to the Director of Care (or designate) you will provide nursing care in accordance with the College of Nurses Standards of Practice, administrative policies and procedures of the centre, and other applicable legislation. Responsibilities:- �Apply the Nursing Process in the provision of individualized care to residents- Responsible for the completion and updating, as required, of the Resident Plan of Care with input from the multidisciplinary team as required- Responsible for completing the RAI-MDS including audits as directed by the RAI Coordinator or designate- Provide support regarding resident admissions and re-admissions to the Centre- Communicate pertinent resident information to members of the nursing team and documents nursing care provided for each resident- Responsible for the administration of medications and treatment as prescribed by the physician and in accordance with the College of Nurses of Ontario- Responsible for the safekeeping of drug and narcotic keys- Confer with physician on issues regarding residents’ health and carries out physician’s orders with follow-up documentation, as required- Function effectively as a team member and leader in co-coordinating nursing assignment according to priorities established on her/his shift- Communicate effectively and liaises with residents, families, visitors, Director of Care and other members of the multidisciplinary team- Provide supervision and assistance in the dining room to ensure that all residents receive the appropriate diet and experience quality dining service- Responsible for ensuring prompt response to nurse call and alarm systems- Provide leadership, oversee and evaluate nursing care provided by nursing personnel on his/her team in accordance with the Ministry of Health and Long-Term Care standards and policies and procedures- Participate in the evaluation of staff members on the unit, as part of a team process- Complete and analyze resident incident/accident reports, and implement corrective action as appropriate- Maintain a safe working environment by adhering to proper procedures and prompt reporting of unsafe conditions- Complete staff incident/accident reports and forwards to DOC and/or designate- Provide health teaching to residents and family and acts as an advocate- Maintain good relationships with the residents, staff, volunteers and visitors- Attend in-service education sessions, staff meetings, workshops, etc., as directed by the DOC to maintain competency in long-term care- Assist in the orientation of new nursing staff as required- Responsible for the implementation of action items arising from Resident Quality Inspections (RQIs) and the Corrective Action Plan- Participate in quality improvement initiatives in the home, including the implementation of best practices- Support and sustain roll out of the Daily Continuous Improvement Program throughhtout the home- Lead/ participate in Resident Care and Program committees and implementation of action items identified in the annual evaluation- Monitor CQI indicators and reports on a monthly basis to the DOC- Provide oversight and coordination of the Nursing Rehab program as needed- Support resident care programs (skin and wounds, restraints, falls etc.) including coordination of the advanced and basic foot care programs- Coordinate the completion of assigned in-home audits and participation in the development, follow up, trending, analysis, implementation and presentation of the action plan- Present and assists in developing approved in-service education programs in collaboration with the Program Support Nurse - Co-ordinate and attend resident care conferences- Monitor and control the usage of medical and personal care supplies- Report health and safety hazards, actively participates in eliminating uses of accidents, and performs emergency and occupational health and safety measures as required (WHMIS, Infection Control, Fire) Qualifications:- Current certificate of competence as a Registered Nurse with the College of Nurses of Ontario- Certificate in Gerontology is an asset- Experience in geriatric or long-term care, rehabilitation, medical/surgical, and psychiatric nursing is preferred- Strong leadership, interpersonal and teamwork abilities- Must have effective oral and written communication skills in English- Must be able to communicate appropriately with residents, staff, professionals, visitors and volunteers- Must be able to work independently and within a team structure- Proficiency in basic computer skills is a requirement- Must be physically able to perform all delegated dutiesCompensation: As per the Collective Agreement (ONA)Location: 2460 Trustcott Drive, (Sheridan Villa - LTC)Hours of work: Various shifts, including days, evening, nights, weekends and holidays If this opportunity matches your qualifications and experience, please apply online and complete the attached questionnaire. Please note: Successful candidates hired to work within any of The Region of Peel’s Long Term Care Homes are required to provide the following information prior to hire:- Vulnerable Sector Police Check- TB Skin Testing
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Manager, Capital, Wastewater Collection & ConveyancePublic Works- Wastewater Do you have working experience managing Capital projects within the Wastewater specialty?Do you have a Degree in Civil Engineering along with 5-8 years of Capital/Construction work experience? Are you a passionate people leader who can inspire, motivate and mentor staff? This may be the leadership opportunity for you… Reporting to the Director, Wastewater, the Manager is responsible to manage Capital projects within Wastewater. This role is required to define project objectives, scope of work and schedules for Capital projects within Wastewater while partnering with internal departments and external stakeholders. Responsibilities:- Manages and delivers Capital projects under Wastewater Programs identified in the Capital Budget and Forecast (approved annually by Regional Council)- Effectively establishes and sustains working relationships with internal Divisions and Sections- Partners with other organizations including MTO, Area Municipalities, Regional Municipalities and Conservation Authorities to deliver the most efficient and effective services- Assigns and Distributes workload to technical staff while providing overall leadership, guidance and advice- Liaises and co-ordinates with the Public, Elected Officials concerning the delivery of the Capital Program and addressing any concerns or complaints- Successfully manages the operation of the section as well as handles escalated issues from reporting staff- Provides strategic leadership including coaching and mentoring of the technical team including the completion of performance appraisals for immediate reports, handling of performance issues and supporting staff development and training- Develops plans for the Section and makes recommendations to the Director on project priorities, service delivery strategies, and means of resourcing and related cost implications- Responsible for the administration of the Section’s Operating and Capital budget, prepares financial forecasts and presents same to Director for approval- Hires external Engineering Consultants for the provision of engineering services, evaluates the annual programs and external consulting engineering services as necessary- Defines business advantages for implementation of new technology and for software enhancements, reports systems malfunctions and deficiencies, and recommends effective and efficient solutions- Develops, promotes, and implements an environment of continuous improvement and quality service to improve effectiveness and efficiency of programs and services- Represents the Department as required on relevant task forces, steering committees Qualifications:- Degree in Civil Engineering and/or related discipline along with proven knowledge of theories and practices of civil engineering- Minimum of Five to Eight (5 – 8) years of related Capital experience and work experience in a municipal environment- Professional Engineers of Ontario certification in considered an asset- Thorough knowledge of municipal engineering infrastructure and water and wastewater design concepts including condition assessment and rehabilitation.- Solid understanding of Public Works issues, services and processes with thorough knowledge of applicable legislation, regulations and standards- Solid project management skills to proactively establish goals, identify problems, determine and isolate causes, and recommend/implement corrective action- Seasoned leadership skills to build and maintain strong teams and partnerships- Ability to lead in the development, implementation, monitoring and maintenance of a comprehensive process management framework- Working knowledge/understanding of computer software applications and specialized programs.- Strong interpersonal skills to liaise with external and internal clientsLocation: 10 Peel Centre Drive, Suite B, Brampton Hours of Work: 35 Hours per week; Monday-Friday If this exciting leadership opportunity matches your qualifications and experience, please apply online
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Weighscale Operator Public Works – Waste Management2 Positions:1. Casual1. Contract, Part-Time, duration 6 months Reporting to the Team Lead, Weighscale Operations you will be responsible for the daily operations, including the start up and shut down of the weighscale, data processing equipment, cash handling and balancing Responsibilities:- Weigh vehicle contents and direct customers to the appropriate location for disposal- Adhere to pertinent Regional policies and regulations - Deal with customer inquiries and incoming telephone calls- Make appropriate financial transactions- Create, maintain and distribute end of day reports through proper opening and closing procedures Qualifications: - Successful completion of a secondary school diploma combined with one (1) year related experience- Strong customer service focus- Interpersonal skills to resolve and respond to internal and external clients- Cash handling experience - Intermediate knowledge of computer equipment required- Ability to work well under pressure- Proven organization skills with the ability to multi-task and prioritize workload effectively- Strong communication skills (both verbal and written)- Basic bookkeeping, mathematical and computer skillsLocation: Contract Part-Time position is located at 395 Chrysler Drive, Brampton, ONCasual position is located across a variety of our community recycling centres throughout Brampton, Mississauga and Caledon Hours of Work: Contract Part-Time hours include Saturday and Sunday's, 8:00am to 5:15pm along with Thursday's (May through October - 5:00pm to 8:30pm)Casual positions shifts are various depending on operational needs If this opportunity matches your qualifications and experience please apply online
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PlannerPublic Works – TransportationContract Full-Time, Duration: 13 Months The Role…..Reporting to the Supervisor of Transportation System Planning you will analyze transportation data and assist the Principal Planners in developing transportation forecasts, conducting transportation analysis and carrying out transportation studies. Responsibilities:- Maintain and update the Peel Travel Demand Forecasting Model, assist in model application to support planning studies and research and implement enhancements to the model- Prepare traffic forecasts for Regional/Municipal Class Environmental assessments for new roads and roads proposed to be widened- Research transportation data and trends using sources such as the Transportation Tomorrow Survey, the MTO Commercial Vehicle Survey and Cordon Count program- Participate with other GTA Regions and the University of Toronto Joint Program in Transportation with projects to analyze people and goods movement activity- Respond to written, telephone and counter requests for information from Regional departments, consultants, governmental and non-governmental agencies and the general public- Analyze specific components of Transportation Planning projects and representing the department on various committees- Other duties as assigned Qualifications:- University degree in Engineering, Planning or related field- Master’s degree or further post-secondary education would be considered an asset- Minimum 3 years of experience in transportation planning environment- Knowledge of travel demand forecasting, transportation policy and analysis, transportation systems evaluation and long-range transportation network assessment- Excellent problem-solving, report writing and computer skills- Experience with transportation modeling and databases such as EMME and Dynameq- Ability to work in a multidisciplinary team setting using well-developed interpersonal, communications and analytical skills- Strong project and time management skills- Membership in PEO or OPPI/CIP would be considered an asset Location: 10 Peel Centre Drive, Brampton, ONHours of Work: Contract Full-Time for a duration of 13 months, working 35 hours a week If this opportunity matches your qualifications and experience, please apply online
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Team Lead, Utility ReceivablesPublic Works – Operations SupportContract Full-Time, Duration: 13 Months Reporting to the Supervisor, Utility Receivables, the Team Lead will oversee a team responsible for managing all delinquent utility accounts. You will also be required to follow up with customers using various communications mediums including telephone, email, fax etc. in order to resolve and collect overdue amounts. Responsibilities:- Coordinate, prioritize and allocate daily work to staff, ensure workload is balanced and individual team members deliver on performance expectations to meet team goals- Provide day to day direction and guidance to staff in resolving complex delinquent account issues and ensure appropriate collections efforts are exercised consistent with regional policies, by-laws and procedures- Respond to customer complaints and escalated customer inquiries via telephone, email etc. and resolves problems related to past due water and waste water accounts- Coach, mentor and motivate staff to provide quality customer service - Strong understanding of the billing system and processes to support staff with technical expertise as it relates to accounts, account analysis, systems related issues - Review and approve account adjustments on the billing system (CC&B), troubleshoot and make recommendations on account set-up- Summarize and consolidate account history to resolve escalated accounts- Communicate and coordinate with internal and external clients and stakeholders to resolve delinquent water/wastewater account issues - Provide input for staff performance reviews- Support the supervisor on service level development, monitoring, and identifying areas for improvements for achieving efficiency - Other duties as assigned Qualifications:- Completed University degree or specialized college diploma in business administration, commerce or accounting - Minimum of 3-5 years experience within Collections is required - Leadership qualities to build and maintain a strong team to ensure high service standards are achieved- Ability to mentor and motivate staff while displaying strong judgement and problem solving skills- Excellent customer service skills, proven ability to handle escalacted customer inquires in a tactful manner - Excellent interpersonal and communication skills, both verbally and written - Proficiency with data mining and researching via the Internet and Microsoft Office (Excel, Word, Outlook)- Ability to work independently, organized, with ablility to prioritize workload- Analytical and knowledgeable in regional policies, by-laws and Municipal Act- Strong knowledge of a billing system, experience with Customer Care and Billing system (CC&B) would be considered an assetLocation: 10 Peel Centre Drive, Brampton, ON – Suite BHours of Work: One (1) Contract Full-Time, duration of 13 months, working 35 hours per week If this opportunity matches your qualifications and experience please apply online
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Customer Service Representative – After Hours Digital and Information Services – Community ConnectionsContract Part time Duration: Up to 13 months; Up to 4 positions We are looking for energetic, customer focused candidates who are looking for their next opportunity to join our team in helping serve residents in Peel. You will be accountable for:- Must be willing and available to work an assortment of scheduled shifts between 4:00pm and 8:30am, Monday – Friday and any shift in a 24 hour period on Saturday, Sunday and statutory holidays including overnights - Adherence to the schedule and quality information- Providing our residents with an exceptional customer experience Our service delivery business unit is the frontline contact for Region of Peel programs, services and other corporate wide initiatives. The Region's Customer Contact Centre operates on a 24 hour, 7 days per week, 365 days per year basis. Responsibilities: - Respond tactfully and diplomatically to a large volume of incoming telephone calls, emails and tweets in a timely and courteous manner- Develop an accurate understanding of all call types in order to direct calls to specific program areas - Document and maintain accurate records in the appropriate system or database- Document requests for service using a variety of systems in a Windows environment- Use of computerized knowledge base systems to provide accurate and complete information- Facilitate customer care concerns within escalation protocols- Take personal accountability for job performance and quality i.e. meeting or exceeding contact centre targets, this includes areas such as accuracy, quality and adherence to work schedule- Participate in and receive feedback/coaching during call quality assessment sessions- Be accountable for calls/emails/tweets and meet/exceed customer service levels at all times- Adhere to corporate policies, practices, standards and other pertinent legislation such as MFIPPA, PHIPA, etc.- Actively participate in team meetings- Collaborative team player and be able to work independently - Perform other duties as assigned Qualifications: - Minimum High School diploma plus a minimum of one (1) year of customer service/call centre experience- Previous inbound call centre experience is preferred- Collaborative team player and be able to work independently - Strong keyboarding and data entry skills- Proficient in MS office Suites and computer savvy with technology- Exceptional communication skills, both verbal and written to deal with customer inquiries- Ability to work well under pressure ,problem solve and deal with stressful situations- Ability to assess calls, identify issues and respond quickly and appropriately- Must be detail-oriented- Must have strong time management and organizational skills- Demonstrated ability to adapt to change in a fast paced service delivery environment - Ability to exercise care and good judgment in correctly transferring calls- Salesforce or other comparable Customer Relationship Management (CRM) software experience preferred Location: 10 Peel Centre Drive, Brampton, ONHours of Work: scheduled shifts between 4:00pm and 8:30am, Monday – Friday and any shift in a 24 hour period on Saturday, Sunday and statutory holidays including overnights If this employment opportunity matches your interest, experience and schedule, please apply online.
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Project Manager - Capital Works, WastewaterPublic Works - Wastewater Two contract positions available: 1 Contract Duration: Twenty-Four Months (24), 1 Contract Duration: Twelve (12) Months Reporting to the Manager of Wastewater Treatment Capital, your mandate will be to undertake and manage a number of multi-disciplinary Regional projects including the design and construction aspects in an effort to support the State of Good Repair Programs and Improvement of Treatment Plants in the Region of Peel. Major Responsibilities: - Detailed design and contract administration- Condition Assesment and Performance Auditing of existing assets and process systems- Managing and co-coordinating consultant assignments and contracts- Requesting and obtaining all approvals required- Managing and controlling the project budgets, Schedules and Quality Criteria- Liaising with internal departments and external agencies, municipalities, Regional Councillors and the general public- Provide leadership and direction to project team and consultants- Identify new business requirements to improve current practices and better assess infrastructure needs- Other duties as assignedQualifications: - Successful completion of a degree in Civil engineering, a Certified Engineering Technologist diploma or related field- Minimum five (5) years progressive experience in planning, design and construction of municipal infrastructure including wastewater treatment plants, sanitary sewers, watermains and road works or an equivalent combination of education or experience- Thorough knowledge of design standards, related codes, regulations, safety acts, tendering/contract process and contract administration a must- Strong negotiating, planning, scheduling and project management skills- Excellent communication both verbal and written and public relation skills- Demonstrated financial skills to make cost estimates to control budgets and expenditures for capital works projects- Organized, with strong computer and analytical skills- Preference will be given to applicants who possess a Professional Engineering Designation and are members of the Association of Professional Engineers of Ontario or who possess the OACETT designationLocation: 1300 Lakeshore Road East, Mississauga Hours of Work: 35 Hours per week; Monday to Friday If this position matches your qualifications and experience, please apply online
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Manager of Finance, Peel Housing Corporation (PHC)Regular Full TimeCorporate Finance & Treasurer-Finance & CFO Peel Housing Corporation (PHC) is the third largest social housing provider working towards an alternative housing business model that is sustainable and secures the long term future of its mission. A new and sustainable asset and business model will ensure the longevity of its mission-to provide affordable housing for its tenants as well as added benefits to the broader community of Peel Region. Peel Living is considered one of the most innovative housing providers in providing affordable housing to the residents of Peel. The Corporate Finance Division is looking for a Manager in the Financial Support Unit to play an integral role in achieving & supporting the operations of Peel Living. In collaboration with the General Manager of Peel Living as well as the Leadership Team, you will provide strategic financial recommendations and leadership on program financial performance, operating and capital planning and business analysis. Do you have a strong financial & business background to support a large operating budget & capital plan that works to fund one of Ontario’s largest landlords? Do you have experience & knowledge with housing providers, legislation and regulations? If so, this may be the opportunity for you… What you will be responsible for … - Provides the overall financial stewardship for Peel Living ($ 100 million operating budget and $45 million Capital Plan) - Identifying solutions to support program outcomes while achieving regulatory compliance with Regional By-laws and direction, specific corporate by-laws, PSAB and Provincial/Federal and service manager requirements. - The coordination of financial and administrative requirements including signing officer functions for service manager budget submissions, financial performance reports and strategic input into funding advocacy efforts- Provide pro-active communication of critical issues, risk mitigation opportunities and contingency plans- Apply financial and business analysis skills to support program development of Board Reports from Peel Housing Corporation - Identify and establish networks and relationships with relevant associations; e.g. ONPHA, MFOA, etc. and external stakeholders (Ministry of Municipal Affairs and Housing, CMHC, various Human Services not for profit agencies, etc.) to influence financial outcomes for Peel Housing Corporation - Lead the ongoing education of Peel Living managers to ensure that they are aware of highly complex financial policies and procedures to instill a financial mindset, drive organizational behaviour and efficient execution- Develop, recommend and administer the budget for the Finance Team and ensure that the expenditures are controlled and maintained - Act as key strategic development point between PHC and Finance when developing policies and procedures that will ensure continued financial controls are in place and enable PHC to deliver services with minimal barriers to their work- Research and apply process improvement methodologies (LEAN) to the section’s services to seek innovative approaches to addressing organizational needs.- Work in partnership with Internal Audit to ensure necessary financial control processes are implemented and maintained to effectively mitigate risks including carrying out adhoc audits- Ensure that an effective asset management system is in place that will ensure a state of good repair and sustainable long term financial plan- Recruit, coach, motivate, train and evaluate reporting staff What we require…- Relevant University degree (e.g. Finance, Accounting, Masters Business Administration) and a professional accounting designation would be an asset- 5 – 8 years progressive financial management experience or relevant experience in non-profit housing- Municipal experience would be considered an asset- Housing Provider experience would be considered an asset- Excellent knowledge of financial management, accounting and performance measurement- Excellent research skills using evidence informed decision making best practices- Demonstrated ability to think strategically long term to identify issues mitigate any future risk- Excellent negotiation, facilitation and conflict resolution skills- Ability to lead & manage staff with different expertise through a change- Political awareness, tact and diplomacy- Proficiency in all MS Office and financial management applications Hours of Work: Monday to Friday 8:30am-4:30pm; 35 hours/weekLocation: 10 Peel Centre Drive, Brampton If this opportunity matches your skills and qualifications, please apply online.
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CRC Haulage OperatorTemporary Full-Time, Duration: up to six (6) monthsPublic Works – Waste Management Under general supervision, performs manual and equipment operating duties and operates vehicles and all other equipment necessary in the performance of Waste Operations Responsibilities:- Transports waste/recyclable materials to and from various facilities within the Region of Peel and outside the region in a competent, safe and timely manner adhering to the laws and regulations set out in the Ontario Highway Traffic Act- Responsible for all aspects of operating, loading and unloading tractor trailer units, Roll-off, Wheel Type Front End Loaders and Wheel Type Excavators utilized in Waste Operations- Responsible for the compaction of waste containers- Maintains a neat appearance and performs duties in a way which conveys a “positive image” of the Region- Reports Health and Safety Hazards Qualifications:- Minimum Grade 12 or equivalent- Class "AZ" license in good standing- Minimum of 5 years experience driving tractor trailer type units- Experience in the operation of various types of heavy equipment - front end loaders, skid steer loaders, wheel type excavators, etc.- Must be able to read, write and understand English- Knowledge of MTO guidelines- CVOR knowledge required- Capable of accurately completing work forms and reports- Knowledge of the requirements relating to the daily trip inspection- Capable of working under minimum supervision and coordinating with other drivers for scheduling and delivery of loads at various locations- Ability testing may be conducted by a Fleet Safety Officer Preference will be given to qualified applicants who are currently in the bargaining unit. No. of Openings & Position Location: One (1) temporary full-time, up to 6 months – 395 Chrysler Drive, Brampton, ON Hours of Work: Thursday to Monday 7:00am - 4:00pm with alternate Thursday's off Please note: Work week may change depending on the needs of the operationMay be required to work at various Community Recycling Centres If this opportunity matches your interest and experience, please apply online