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Manager, Community Capacity and InvestmentHuman Services- Community Partnerships Are you a seasoned leader seeking opportunity to make meaningful contribution to the Region of Peel's community needs through data analysis and reporting? Are you able to work within a fast-paced team environment? Do you bring 5 years of management experience including leading, coaching and developing staff? This may be the opportunity for you! The role... The Manager, Community Capacity and Investment leads and directs a multi-disciplinary team which enables the collection, analysis and dissemination of community data to support evidence-based decisions by internal and external partners to proactively and effectively respond to the needs of Peel residents. This role is directly responsible and accountable for the management of the Community Investment Program which builds performance measuring capabilities to support community agencies in the not-for-profit sector. Responsibilities:- Manages a multi-disciplinary team who plans, models and analyzes financial performance and community data to provide insight on trends and community needs- Manages the development and implementation of a community engagement approach which builds the capacity of Peel agencies to deliver a range of community-based programs- In conjunction with the Peel Data Centre, manages and interprets population-level data through tools such as the Neighbourhood Information Tool (NIT), the Peel Food Map and community scans- Manage the development, collection and translation of qualitative, quantitative and community-based data for the purpose of dissemination in a clear, easily understood format to meet the needs of a diverse stakeholder group - Identifies, gathers and reports on community and neighbourhood trends, gaps in service, and needs for the purpose of community-facing program planning and design- Provides recommendations on Human Services programs and services based on community feedback, ensuring the Human Services department can anticipate and effectively respond to changes in the Peel community. - Leverages municipal, provincial and federal funders and community foundations to develop innovative funding solutions and models that address community-wide initiatives and issues through the Peel Funders Consortium- Manage the financial analysis, modeling, forecasting, and interpretation of Community Investment Programs and Affordable Transit Program - Actively seeks and sources new grant programs and funding opportunities for community partners- Assist the Director and Commissioner in responding to various corporate, community, provincial and federal proposals for service initiatives including writing council reports - Develops and administers the operational budget for the unit and provides input into the development of the Divisional budget- Identifies resource requirements to meet long-term operational commitments and to ensure financial soundness and viability of programs/servicesQualifications:- Post secondary Degree in Business Administration, Financial Administration or Public Administration combined with a minimum of five years related experience.- 5 years of direct management experience including reporting, budgeting, planning, coaching and performance managing staff- Experience in applying change management principles and methodologies with an in-depth understanding of change management and the ability to lead as well as manage and support change- Advanced strategic thinking, problem solving and planning skills and budget acumen- Applied experience understanding policy analysis and research- Proven experience in building community and system capacity to achieve short and long-term outcomes- Demonstrated report writing and presentation skills along with the ability to communicate to a wide array of audiences, including elected officials, community and system partners- Strong communication skills both oral and written that involves interpreting, negotiating and persuading others- Sound political awareness, sufficient to identify and respond to situations using tact and diplomacy to understand the various parties and stakeholders involved in decision making processes- Demonstrated independent judgement to resolve complex problems in unclear situations- Ability to understand and work with interrelationships between different levels of government agencies and service providers and to understand the broader issues impacting service quality Hours of work: 35 hours per week/ Monday to FridayLocation: 7120 Hurontario Street, Mississauga, ON. The successful candidate requires the ability to travel within the Region of Peel If this leadership opportunity matches your qualifications and experience, please apply directly online
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Social Worker Senior Service Development Health Services – Long Term Care Reporting to the Manager, Community Support Services, within Health Service-Long Term Care Division, you will assist with all aspects of the social work service and or programs within the Adult Day Services. This includes development and provision of client/caregiver interventions related to their social and /or emotional well-being, provision of emotional support well-being, provision of emotional support to families and liaising with other community and social support services. Responsibilities:- Work collaboratively and in partnership with the inter-professional team to support and provide services and programs that meet the individual needs of both clients and their families- Work collaboratively with clients and caregivers to support current and future transitions including preparing for future health and social services- Implement and organize the delivery of specific services within the community support services e.g. Adult Day Service in collaboration with the Community Support Services (CSS) leadership team- Maintain contact with other health care providers, community support services and/or social service in order to develop and implement effective plan of care and support for clients and caregivers- Consult and collaborate with the interdisciplinary team- Ensure compliance with relevant Regional and Provincial Acts and standards, Accreditation and LHIN agreements- Participate in meetings and committees internal and external to the organization- Advocate on behalf of clients and caregivers with internal and external stakeholders such as Public Guardian and Trustee, Ontario Disability support Program, Ontario March of Dimes, Community Care Access Centre (CCAC) etc.- Maintain and complete statistical data and monthly reports- Complete documentation as required in the client’s electronic health records in accordance with the College of Social Worker and Social Service Standards- Plan, develop and implement support groups in each Adult Day Service based on the needs of clients and/or caregivers- Participate in quality improvement (QI) program for Community Support Services to identify, analyze and provide recommendations on trends, risk and opportunities- Provide ongoing therapeutic counselling/follow-up to support clients and caregivers that will meet their individual needs- Provide supervision to students as required- Travel required Qualifications: - A Bachelor of Social Work degree from a recognized university and membership in good standing with the Ontario College of Social Work and Social Service Workers- Additional courses in gerontology, an asset- Demonstrated skills in assessment, facilitation and counselling- Counselling experience in a community setting, or long-term care or social service agency that serves the elderly- Knowledgeable of the psychosocial needs of community seniors and the informal caregiver- In-depth knowledge of available community services/programs to assist clients and their families, as appropriate, to assist in navigating the health and social service systems- Knowledge of gerontology, Alzheimer’s disease and related dementia’s- Knowledge of relevant Regional and Provincial legislation including the Consent to Treatment Act, Substitute Decisions Act, MFIPPA, PHIPA, and policies and procedures- Current knowledge related to the Consent and Capacity Board and Powers of Attorney- Prior community development/ work experience in community services with seniors- Strong communication skills both written and verbal to be able to effectively work with clients, caregivers, staff, volunteers and all internal and external resources- Effective conflict resolution skills to assist clients and/or caregiver/family members- Strong leadership skills- Strong public speaking skills to conduct counselling and support groups and do presentations to promote community support services- Strong problem-solving skills to be innovative and creative in developing strategies that successfully meet the needs of clients and caregivers- Strong organizational/planning and time management skills- Interpersonal skills to work effectively with clients, caregivers, staff, and volunteers- Budgeting skills to assist in formulating and administering budget and monitor/record details of expenditure’s as neededLocation: 10 Peel Centre Drive, Brampton. Travel to the 5 Long Term Care Centres is requiredHours of work: 8:30 am - 4:30 pm Monday – Friday some evenings and weekends may be required If this opportunity matches your qualifications and experience, please apply online and complete the attached questionnaire.
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Administrative Assistant to the DirectorDigital & Information Services - IT Solutions Contract Duration - Approximately 13 months In this role you will be responsible for providing proactive and confidential administrative support to the Directors of IT Solutions & Information Management. Responsibilities: - Prioritize, coordinate and schedule appointments, meetings, travel arrangements and deadlines for the Director- Organizes and maintain appropriate reports, files, systems and documentation and actively manage a follow-up system to ensure that work proceeds in a smooth fashion- Manage information and paper flow ensuring appropriate handling of incoming mail, requests, and reports- Conduct routine research as required and respond to complaints, routine correspondence and requests from employees as well as external and internal stakeholders- Prepare and/or review standard correspondence and edit, produce and format reports, memos, e-mails, presentations and other documentation for the Director- Support team meetings by scheduling meetings, preparing agendas, developing minutes, and maintaining pending action list- Serve as back up support to administrative assistants within the division- Provide highly confidential support, liaising with internal and external contacts and Members of ELT and Regional Council- Prepare and process employee paperwork- Undertake financial reconciliation of expenses and process invoices for payment- Process purchasing card reconciliations, requisitions and express purchase orders- Maintain continuous awareness of Departmental and Divisional priorities, corporate administrative systems, policies and procedures- Practice a high degree of confidentiality, discretion, tact and diplomacy- Anticipate needs by approaching and looking for new innovative approaches to work- Promote and model the Regional Values and principles of the Common Purpose- Handle politically sensitive issues- Other duties as assigned Qualifications:- Successful completion of post-secondary administrative studies program plus a minimum of three years relevant experience- Good communication and conflict resolution skills- Proficiency in MS Office applications, including Word, Excel, PowerPoint, Visio; and EIM and PeopleSoft- Strong time management and organizational abilities- Good interpersonal skills and committed customer service focus- Solid understanding of the organization and Council- Ability to work within a political environment, demonstrated political acuity- Demonstrated critical thinking skills- Ability to deal with shifting priorities- Ability to compile, organize and analyze information- Ability to work independently with minimal direction and meet strict deadlines- Practices a high degree of professionalism, confidentiality, discretion, tact and diplomacy Hours of work: Monday to Friday 8:30-4:30pm 35 hours/week Location: 10 Peel Centre Drive, Brampton If this opportunity matches your qualifications and experience, please apply online
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Advisor, Asset ManagementFinance - Enterprise Asset ManagementRegular Full-Time Reporting to the Director of Enterprise Asset Management, the Technology Advisor is primarily responsible to promote, implement and update the Region of Peel’s Enterprise Asset Management Tools and Technologies. The incumbent must apply their expert knowledge of asset management, technology and Peel’s Asset Management Framework in an appropriate manner to facilitate the accurate assessment of the state of Peel’s infrastructure to meet service delivery objectives. The Advisor is also responsible to continually assess the relevance of the various tools, processes, methodologies and reporting practices under Peel’s asset management strategy and implement changes as necessary to reflect Peel’s environment, services and business practices. The incumbent must carry out their duties in consultation with numerous stakeholders, employing highly advanced communication, negotiation and facilitation skills. To be successful, the incumbent must have strong initiative and communication skills, capable of working independently, adaptable, flexible, tactful and capable of working well with people in challenging situations. Strong knowledge of municipal infrastructure, asset management and technology is necessary. Major Responsibilities:- Reviews the Region’s tools and technology requirements on a regular basis (at least annually) and update the Program plan to reflect substantial changes and/or improvements to Asset Management requirements.- Reviews the Region’s data needs on a regular basis (at least annually) and update the Program plan to reflect substantial changes and/or improvements to Asset Management data requirements.- Lead the implementation of tools and technology related initiatives for the Enterprise Asset Management Program- Update asset management knowledge in key areas (electronic, paper etc.)- Lead the development of the asset management technology communication program- Lead the development and implementation of the asset management technology training program- Work with departmental counterparts on initiatives that support the Enterprise Asset Management Strategy and Implementation Roadmap. - Provide work direction to internal staff and external contractors.- Lead the implementation of specific Enterprise Asset Management systems- Support the ongoing development (configuration and data) of the Enterprise Work Management System- Provides ongoing support to end users for the Enterprise Asset Management systemsQualifications: - Must possess a professional designation and/or an equivalent combination of education and experience in Engineering and/or Information Technology combined with a minimum of 5 years of related work experience, preferably in a municipal environment. - Excellent knowledge of asset management tools, technology, principles and practices- Highly knowledgeable of municipal infrastructure, infrastructure planning and its operations- Highly knowledgeable of municipal financing- Strong analytical and problem-solving skills and able to identify and respond quickly to emerging issues- Excellent interpersonal, time management and communication skills (written and oral)- Must be an effective team player- Excellent negotiation, facilitation and conflict resolution skills- Strong computer skills in MS Word, PowerPoint, Excel and Projects Location: 10 Peel Centre DriveHours: 35 hours/week; Monday to Friday If this opportunity matches your qualifications and experience, please apply online
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Specialist, External RelationsCorporate Services - ClerksContract Full-Time (Approximately 16 months) Within Corporate Services, the Strategic Public Policy and External Relations (SPPER) Business Unit is responsible for supporting Regional Council, the Regional Chair, Chief Administrative Officer and the Executive Leadership Team (ELT) in their relations with other governments, the business community and other identified stakeholders, advising on and co-coordinating public policy initiatives to advance the social and economic interests of Peel’s residents and businesses, and assists Peel Region establish and/or maintain a positive reputation with all external stakeholders through comprehensive strategic communications planning. The SPPER unit works with our internal stakeholders to monitor policy developments within the municipal sector and at other levels of government. We integrate this intelligence to support Council and ELT decision-making and influence the organization’s strategic planning process. We also promote and facilitate a holistic and evidence-informed approach to policy analysis, ensuring Council’s policy decisions are consistently informed by high quality, evidence-informed, multi-lens analysis. As part of this team you will be responsible for:- Providing support, critical analysis, guidance, co-coordinating capabilities and expert advice in relation to government and external relations to Council, Chair, CAO and ELT by monitoring developments, opportunities, and trends in the political and legislative environments.- Reviewing, interpreting and synthesizing advocacy positions developed throughout the Region and within the municipal sector as a whole.- Supporting the Manager and Advisor within the unit in the development of strategies and decisions related to the achievement of goals and objectives within the Corporate Services Business Plan. This position plays an integral role in supporting the ELT in achieving their objectives and ensuring the Region is a leader in the Public Sector, demonstrating high levels of employee engagement, client satisfaction and trust and confidence. The position also plays a vital role in the integration of external relations/advocacy related activity within the Region and across all programs and services. Major Responsibilities:- Provides professional guidance and advice to staff and manager(s) - Conducts research and literature reviews relating to Peel’s external environment for use in strategic development and external engagement- Analyzes and identifies trends in Peel Region’s external and government relations as well as broader political information- Integrates advocacy information across different programs and services and makes connections within the organization to assist in the development of positions for consideration by senior management- Develop relationship and partnerships with other Regional departments and external stakeholders to support advocacy development and advancement - Participates in the development of external relations strategies including advocacy influence initiatives- Provides interpretation of proposed or pending Provincial and Federal legislation and/or policies - Authors reports, briefing notes, position papers, presentations and recommendations based on research and analyses results - Tracks and synthesizes policy and advocacy activities of major municipal sector advocacy organizations (e.g. AMO, FCM) in addition to other external organizations of influence in the municipal sector - Facilitates meeting discussions with colleagues/stakeholders and addresses potentially emerging issues - Participates and contributes to CAO briefing processesQualifications:- Post secondary education in Political Science, Public Administration or related field - Minimum 5 years of experience in government or external relations - In-depth knowledge of municipal government or public sector environment with experience and responsibilities for strategy development and planning, interpreting, analyzing and recommending strategic directions/options - High level understanding of government policy and legislative decision-making processes, requirements and protocols - Knowledge of broader municipal policy issues/challenges in addition to economic, labour market and political trends - Written skills to prepare reports and information papers - Research and analytical skills to gather and synthesize information in order to develop sound recommendations - Experience in leading, developing partnerships and collaborative relationships with internal and external contacts - Political awareness sufficient to identify and respond appropriately to political situations - Working knowledge of methodologies such as project management, change management - Effective interpersonal, time management and organizational skills - Proven presentation skills including the ability to present to various audiences both internal and external to PeelLocation: 10 Peel Centre Drive, BramptonHours of work: 35 hours/week; Monday to Friday. If this position matches your interest and qualifications please apply online.
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Supervisor Scheduling & Workforce TransitionContract Duration: Approximately two (2) years Health Services – Paramedic Service Do you have direct working experience coaching, mentoring and leading a team of professionals? This may be the opportunity for you! The role… Reporting to the Manager of Planning and Performance , the Supervisor, Scheduling is responsible for: - Leading and managing the workforce resource management for Peel Regional Paramedic Services including, paramedics, logistics and supervisory staff;- Leads scheduling re-design to identify efficiencies and process alignment- The point of contact and oversight for employees who are transitioning into and out of the workplace related to WSIB, STD, LTD or other approved leaves- Effectively monitors the staffing requirements, coverage issues and their resolution; - Scheduling concerns that may arise for both unionized and non-unionized staff;- Maintenance and efficient use of the scheduling software program and other computer-aided systems- Maintaining operations staffing reporting and compliance;- Ensuring the collection of data and preparation of reports related to contractual compliance and performance;- Prepares and transmits bi-weekly payroll submissions to HR;- Provides oversight and direction to the Coordinators, Scheduling and Disability Management Coordinator- Oversees overall Paramedic Services complement management- Provides information to Human Resources, Payroll and other Division upon request. Major Responsibilities: - Oversees the daily scheduling as well as scheduling for special events and training and modified duties for over 750 bargaining unit employees and the 50 operational 24/7 management group.- Provides management oversight and coordination of all workplace entry and exits- Manages and monitors modified work programs including the assignment or duties, departmental requests for resources- Guides the Disabaility Management Coordinator to ensure consistent communication, coordination of training needs and documentation requirments to any change in status - Projecting staffing models to meet the mandated coverage requirements to ensure adequate service within the community in a cost effective manner. - Working with the Union Executive, supervises the annual service wide bid for vacation and stat time off as well as the position posting bid. This involves accurate maintenance of the seniority list for unionized employees to ensure adherance to the provisions of the Collective Agreement. - Prepares salary information for the Payroll section through the JBS Time Manager to ensure that staff are paid accurately. Ensures that the information in JBS is accurate and monitors adherance to the collective agreement provisions.- Provides management with detailed reports on the findings relating to payroll complaints and grievances.- Develops and implements long term strategies for development, maintenance and support of annual business/work plans, service plans, staffing proposals and new software applications.- Supervises Scheduling staff including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional polices and practices.- Completes and processes paperwork regarding New Hires, Job Data Forms and Request for Leave Forms.- Monitors staffing levels and makes recommendations to management team and Human Resources on recruitment activities.- Lisases with the Chief, Managers/Supervisors regarding staffing requirements.- Other duties as assigned. Qualifications:- A university degree in Business Administration or Finance or equivalent combination of education & experience.- Minimum five (5) years progressive experience in a business environment including program administration/delivery, business planning/budgets, human resources management in a unionized environment, project management and program development, and demonstrated supervisory or leadership experience. Operational knowledge of a first responder environment an asset.- Demonstrated understanding of scheduling techniques, methods and software applications.- Demonstrated knowledge of relevant Standards, Acts and Regulations, policies and procedures.- Knowledge and demonstrated ability in corporate core competencies including human resource management, integrated planning & prioritization, performance measurement, financial management, procurement, people focus, communication and self and team development.- Contemporary staff supervisory skills including knowledge of collective agreement administration and interpretation, labour relations principles and practices, and relevant employment legislation.- Ability to travel to offsite locations, in a timely manner, as required. Hours of work: 35 Hours per week/ Monday to Friday (Ability to work outside regular business hours, including shift work and on-call, as required)Location: 1600 Bovaird Drive, Brampton ON If this opportunity matches your qualifications and experience, please apply online
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Manager, Peel Art Gallery, Museum and Archives (PAMA)Digital and Information Services – Community Connections The Region of Peel, Canada’s second largest municipality, is a dynamic, urban community with a vibrant economic base. Our goal is to build a community for life that ensures our future Peel is a healthy, safe and connected community, based on the cornerstones of collaboration, innovation, and environmental sustainability. Peel Art Gallery, Museum and Archives (PAMA) is the Region’s dynamic culture hub, housed in an inter-connected 4 building campus in downtown Brampton, serving a diverse population of 1.44 million across Mississauga, Brampton and Caledon. PAMA is an integrated institution specialising in contemporary and regional arts, heritage and culture, with a mandate of creative exploration and a goal to help build cohesive community. Peel Art Gallery, Museum and Archives seeks an innovative leader to join the senior management team of this integrated institution and share their passion for community building through art, heritage and culture. Are you a visionary individual who can shape the future of our dynamic institution? Are you an accomplished culture leader, a gifted communicator, and an advocate for inclusivity and collaboration? This may be the opportunity for you… The PAMA Manager will be responsible for driving planning, developing, and implementing integrated program objectives and strategies for PAMA, and for providing the vision and leadership to build institutional capacity. Reporting to the Divisional Director, Community Connections, the PAMA Manager will work closely with the Manager of Community Engagement and Visitor Experience and the PAMA leadership team to drive the strategic direction for PAMA’s programs and ensure alignment with the strategies of the Region of Peel. Responsibilities:- Planning and directing operations, artistic direction, exhibitions and collections stewardship- Oversees the PAMA collection-based streams, including art and history curatorial streams, Region of Peel Archives and its services, and oversees institutional operations including capital projects- Collaborates and partners with other internal members of the leadership team on revenue opportunities, education, outreach, marketing and development advocacy, board relations and support, volunteer management, and administration- Provides oversight on strategic partnerships with internal and external stakeholders; Regional Departments and Divisions, other municipalities, federal and provincial government agencies and departments, cultural and community organizations- Delivers successful outcomes related to the current Strategic Plan- Develops and manages annual operating and capital budgets - Oversees institutional operations, including stewardship of archive, art and museum collections and development of exhibition programs and performance measurement- Acts as an advocate and PAMA spokesperson and promoter of arts, heritage and culture - Ensures regulatory compliance for heritage buildings, exhibitions, events, etc.- Oversees the development and update of policies and procedures for PAMA and alignment to Regional polices. - Presents to Regional Council and senior leadership team - Oversees a variety of functions related to the physical plant including long-term facility planning, maintenance, security, safety and capital and state of good repair of PAMA’s buildings and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Fire Codes and Ontario Building Code guidelines;- Conducts regular performance management and coaching - Promotes and follow Regional values- Networks with wide range of stakeholders, funders and partners to fulfill institutional objectives and meet the needs of the community.- Participates in special assignments and projects, as assignedQualifications:- Masters Degree in Cultural or Arts Management, Museum Studies, or a related field along with 10 years of progressively responsible experience - 6 years of experience in a senior managerial position within the arts,, heritage or cultural facility industry- Demonstrated results related to best practices, industry standards and current trends in collections-based facility management- Creative thinking skills; Superior customer service skills- Strong written and verbal communication skills- Excellent interpersonal skills and the ability to work collaboratively with other staff- Effective leadership and team building abilities combined with a strong customer focus- Strong organizational and time management skills with the ability to multi-task in a dynamic team environment- Superior problem-solving and decision-making abilities; well-developed coaching and mentoring skills- Ability to cultivate customer orientation and commitment to client service excellence and satisfaction- Working knowledge with the Ontario Heritage Act and other legislation affecting service provision- Familiarity with the Region of Peel and its history is an asset- Experience in dealing with the public, community groups, the media, levels of government- Proficiency in Microsoft Office Hours of Work: 35 Hours per week; Monday to Friday. Flexibility to accommodate events and professional activities after core business hours is requiredLocation: 9 Wellington Street, Brampton ON If this exciting leadership opportunity matches your qualifications and experience please apply online
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Senior Technology AnalystDigital and Information Services - Information, Systems and Technology ServicesContract Duration - 13 Months Pay Band ($80,058 - $100,071) The Region of Peel has undergone a major transformation during the past few decades as a dynamic, urban community with a vibrant economic base. Planning for and supporting the changing and aging demographic of our community to thrive over the next 25 years will be an immense task and opportunity. Our goal is to build a community for life that ensures our “future Peel” is a healthy, safe and connected community, based on the cornerstones of collaboration, innovation and environmental sustainability. Reporting to the Reporting to the Supervisor, Software Development, the Senior Technology Analyst adds value by providing the technical sustainment for the standard end-user computing environment focusing on the Microsoft Suite of Solutions. In this role you will be responsible for: - Provides technical leadership, advice and guidance supporting the Microsoft Platform- Defines and maintains the end-user computer environment (images) for all computer models integrating the standard office automation and desktop applications- Administers, manages and maintains systems management and support software for end-user computer environment- Patches, upgrades and enhances desktop applications or tools based on functionality requirements or as part of the product lifecycle- Creates deployment packages for software to be installed/upgraded on desktop computers in order to accelerate software installations for projects- Manages, maintains and enforces computer settings and configuration- Provides in-depth senior level technical knowledge (workaround, root cause analysis, and permanent resolution) to resolve complex problems in the technical environment. These problems may include complexity in migration, interoperability (multiple support organizations, manufacturers or software), or have not been encountered before- Researches and recommends new approaches to improve service delivery- Identifies opportunities to improve the efficiency and effectiveness of the Section and/or the Division- Works as part of a multidisciplinary team, including other ISTS staff and departmental staff, contributing requirements and costs to IT project plans, operating plans, implementation plans, and ongoing support of IT services delivery- Works in partnership with project teams to provide input on new service delivery offerings- Maintains and upgrades skills in relation to new technologies- Performs all duties in accordance with ISTS standards and proceduresQualifications:- University or college graduate in computer science or related discipline with minimum 5 years’ experience in a similar technical role supporting a corporate IT environment or an equivalent combination of education and experience- Progressive technical knowledge and knowledge of best practices in Information Technology service delivery such as SDLC, PMBOK, COBIT and ITIL; certification in these areas will be considered an asset- Expert knowledge in Windows operating systems, Microsoft productivity software, O365, Azure, inTune, Microsoft Outlook/Exchange, Internet Explorer, end-user computers (desktops, notebooks, tablets), end-user mobility devices- Proficiency in software installations, packaging, deployment and image creation in a corporate environment using SCCM2012, MDT and AdminStudio 2016SP2 (Re-Packager, InstallShield 2016)- Able to travel to various regional locations; and able to work evenings, weekends and holidays, on-call rotation and/or shift work- Lifting of equipment routinely required- Demonstrated attention to detail, practical problem solving abilities, ability to proactively identify opportunities and quickly implement solutions- Strong interpersonal and communication skills to build and foster partnerships with clients, technical team, and management in an audience-friendly manner- Driven to continual improvement of processes and working environment- Able to handle fluctuating workloads, conflicting priorities and concurrent activities- Able to work independently and has the desire to learn and share knowledge with team members- Strong team player with excellent customer service skills along with a demonstrated commitment to service excellence, quality and client communication- Demonstrated analytical skills along with excellent organizational and time management skills with the ability to work independently or as part of a team- Exercise sound judgement and make decisions within scope of positionWork Location: 10 Peel Centre Drive, BramptonHours of work: 35 hours /week- Monday through Friday, 8:30 am - 4:30 pm If this opportunity matches your qualifications and experience, please apply online by April 30th 2019.